Process Improvement Project Manager Jobs in Massachusetts

At MassHousing, we believe a home is more than a roof and four walls. A home is safety and security, opportunity and peace of mind. Our team of talented professionals works to ensure that all Massachusetts residents have a safe, healthy and affordable place to call home. If you share our commitment, we hope you will consider joining us.

MassHousing is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, colleagues and partners without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law. MassHousing believes that diversity and inclusion among our colleagues and partners is critical to our success, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

Organization: MassHousing

Location: One Beacon Street, Boston, MA 02108

Posting Closes: Close of Business on July 15, 2026

Website: www.masshousing.com

*MassHousing will confront the Commonwealth's housing challenges to improve the lives of its people.* A bold mission for an innovative agency. Since its inception in 1966, MassHousing has provided more than $30 billion for 92,000+ rental units and 90,000+ home mortgage loans. Beyond lending, we also work to promote economic growth and empowerment for families, individuals, and businesses; help communities increase their housing stock; provide hope and homes for vulnerable populations, and look for new, cost-effective ways to provide equitable housing opportunities. We have a relentless determination to confront the Commonwealth's housing challenges and improve lives.

We know that we cannot meet our mission without a workforce that is committed to standing with us in our efforts. We achieve this by making investments in staff development and prioritizing individuals who align with our values including an unwavering dedication to diversity, equity, and inclusion.

As an employee of MassHousing you are offered a great career opportunity which is more than a paycheck. MassHousing's total compensation package features an outstanding set of employee benefits which you should consider towards your overall compensation, including but not limited to:

• Tuition reimbursement up to $15,000 per calendar year
• A 35-hour work week and a hybrid work schedule
• Back up Child/Elder Care
• Retirement Savings including a pension and a deferred compensation plan (with a match)
• Comprehensive health, dental and vision plans
• 12 paid Holidays per year and generous sick, vacation, and personal time
• Short-Term and Long-Term Disability
• Central Boston office location, convenient to public transportation and amenities on site

The Enterprise Project Manager leads complex, cross-functional initiatives that support and advance the Agency’s strategic framework and annual priorities. This position manages a broad portfolio of enterprise projects, including process improvements, organizational change efforts, and large-scale operational enhancements. The Enterprise Project Manager influences and coordinates diverse cross-departmental teams through full-cycle project management, utilizing emerging technology and process discipline to ensure long-term stabilization. This role translates business needs into actionable project plans across all levels of the Agency ensuring project deliverables are met, within scope, and aligned with Agency objectives. The Enterprise Project Manager reports to the Enterprise Impact Senior Manager.

All positions at MassHousing require a customer service mindset in accordance with our values: Respect, Service, Empathy, Accountability, Collaboration, and Inclusion.

MassHousing operates under a hybrid work model; therefore, employees are expected to work on-site according to a schedule determined in collaboration with their manager and based on the needs of the role. To support effective onboarding, new employees may be required to work in the office more frequently during their first 90 days.

• Identify and lead process improvement initiatives, leveraging digital tools, including approved AI applications, and structured methodologies to current and future state workflow assessment
• Facilitate cross-functional working groups that drive Agency aligned process improvement projects, setting clear expectations and facilitating difficult conversations
• Establish measurable performance baselines and ensure improvement outcomes deliver sustained value
• Develop and execute user-friendly change management strategies that promote technology adoption, readiness, and comfort with evolving tools
• Use systems thinking to analyze end to end workflows and identify Agency impact
• Monitor post-implementation results to ensure improvements remain effective over time

• Lead enterprise wide initiatives utilizing emerging technologies, approved AI tools, workflow automation, and data enhanced decision-making to design scalable enterprise solutions
• Partner with business units, procurement, IT, and vendors to integrate technology and advanced analytics into Agency aligned project solutions, outcomes, and adoption, ensuring design reflects modern best practices and evolving tech capabilities
• Manage full cycle project efforts coordinating across operations, business units, and technical partners
• Serve as the primary project liaison between internal stakeholders and external partners ensuring execution of deliverables, timelines, and quality standards
• Provide systems-thinking based project decisions that align enterprise priorities, considers cross departmental interdependencies, mitigates downstream risks, and integrates process and technology
• Evaluate and recommend technology-enabled approaches that modernize business processes, improve operational efficiency, and ensure long-term solution sustainability

• Model rigorous project management practices across the Agency, including structured status reporting, milestone tracking, risk management, and issue escalation
• Establish and maintain documentation, decision logging, and project artifact management standards
• Train staff on effective project management habits to raise Agency-wide project management capacity and discipline
• Develop resources and frameworks grounded in systems thinking that support consistent project planning, communication, execution, and impact

• Comply with MassHousing's Information Security Program and all other Agency information security policies and procedures
• Take responsibility for any Agency assets assigned to you
• Promptly report any security events, incidents, or weaknesses to MassHousing's Information Security Team

• Bachelor's degree in business administration, public policy, economics, data analytics, or other professional problem-solving discipline
• 5+ years of increasing experience in project management, with demonstrated success leading enterprise-scale initiatives in complex organizations
• Experience translating strategic priorities into actionable project plans, resource needs, and implementation timelines
• Experience developing performance reports or dashboards in Power BI or equivalent reporting platforms
• Proven experience leading multi phase projects that may require technology solutions, procurement activities, or operational changes
• Demonstrated ability to independently lead cross-functional teams, diplomatically influencing outcomes
• Experience developing and executing stakeholder engagement and adoption strategies
• Working knowledge of project management and process documentation tools
• Demonstrated ability to apply systems thinking to multi-year agency initiatives
• Eligibility to work in, and travel freely to and from, the United States without sponsorship

• Master’s degree in business administration, public policy, economics, data analytics, or other professional problem-solving discipline
• Project management certification (PMP, PMI-ACP) or equivalent knowledge of project management disciplines
• Formal Lean, Six Sigma, or process-mapping training
• Experience implementing continuous improvement programs across multiple business units
• Experience training others in project management principles

• Familiarity with affordable housing finance, community development, quasi-governmental, or related mission-driven sectors
• Demonstrated curiosity and comfort with emerging technologies, including AI, automation solutions, and data-driven decision platforms
• Experience demonstrating cultural leadership through persistence, collaboration, and strategic thinking
• Professionality in navigating complex situations with the ability to foster trust across all Agency levels
• Experience driving decision clarity in ambiguous or politically sensitive environments
• A proactive mindset in exploring modern tools, piloting new technology-enabled approaches, and advocating for digital modernization across complex systems
• Ability to translate technical concepts into accessible, actionable guidance for non‑technical stakeholders
• Outstanding written and verbal communication skills, including executive-level reporting and presentation
• Exceptional inter-organizational skills, specifically holding teams accountable to deadlines, deliverables, and quality standards
• Strong relationship building skills across all levels of an organization

MassHousing is an Equal Opportunity Employer

Competitive salaries

Work/Life Balance with flexible schedules and generous leave time

Comprehensive health, dental, life, and disability plans

Professional development & tuition assistance

Employer-matched deferred compensation plan