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Process Improvement Project Manager Jobs in Massachusetts

Liberty Mutual

Senior Process & Change Manager

Boston, MA · On-site

$125K - $163K/yr

The role requires a blend of process improvement, project management, change management, and stakeholder engagement skills, along with the ability to connect strategic priorities to measurable ...

IPG Photonics

Project Manager

Marlborough, MA · On-site

Job Summary The Project Manager leads cross-functional business-improvement projects for the Global ... Knowledge of engineering/manufacturing processes and technical documentation. * Proficiency in MS ...

IPG Photonics

Project Manager

Marlborough, MA · On-site

Job Summary The Project Manager leads cross-functional business-improvement projects for the Global ... Knowledge of engineering/manufacturing processes and technical documentation. * Proficiency in MS ...

Layton

Project Manager - Tenant Improvement

Boston, MA · On-site

$100K - $200K/yr

Project Manager Structure Tone Boston, part of the STO Building Group company of companies, is looking for Project Manager to support our current and future commercial tenant improvement projects.

PMO Partners, LLC

Project Manager

Boston, MA · On-site

Project Manager As a Project Manager, you will be responsible for driving the successful delivery ... Lean Six Sigma or process-improvement experience is a plus. * Familiarity with ERP systems and ...

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Process Improvement Project Manager information

See Massachusetts salary details

$49.7K

$112.4K

$163.8K

How much do process improvement project manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for process improvement project manager in Massachusetts is $112,411.00, according to ZipRecruiter salary data. Most workers in this role earn between $89,600.00 and $132,700.00 per year, depending on experience, location, and employer.

What does a process improvement project manager do?

A Process Improvement Project Manager is responsible for analyzing existing business processes and identifying areas where efficiency, quality, or productivity can be enhanced. They lead projects aimed at streamlining workflows, reducing costs, and improving overall organizational performance. This role involves collaborating with cross-functional teams, using methodologies like Lean or Six Sigma, and implementing changes to achieve measurable improvements. They also monitor the results of implemented solutions to ensure lasting positive impact.

What are the key skills and qualifications needed to thrive as a process improvement project manager?

To thrive as a Process Improvement Project Manager, you need expertise in project management methodologies, process analysis, and a relevant degree—often supported by certifications like Lean Six Sigma or PMP. Familiarity with process mapping tools, data analysis software, and project management systems such as MS Project or Asana is typically required. Excellent communication, leadership, and problem-solving skills are essential to lead teams and drive change. These skills ensure that process improvements are effectively planned, implemented, and sustained, leading to greater operational efficiency and organizational success.

How does a process improvement project manager typically collaborate with cross-functional teams to drive change?

Process Improvement Project Managers work closely with stakeholders across various departments, such as operations, IT, and quality assurance, to identify inefficiencies and implement solutions. They often lead regular meetings, facilitate workshops, and use data-driven approaches to ensure all team members are aligned with project goals. Effective communication and relationship-building are crucial, as these managers must encourage buy-in, address concerns, and foster a culture of continuous improvement throughout the organization.

What is the difference between Process Improvement Project Manager vs Business Analyst?

AspectProcess Improvement Project ManagerBusiness Analyst
CertificationsLean, Six Sigma, PMPCBAP, PMI-PBA
Work EnvironmentProject teams, cross-functional departmentsBusiness units, IT, consulting
Industry UsageManufacturing, healthcare, financeIT, finance, consulting
Primary FocusStreamlining processes, project executionAnalyzing business needs, requirements gathering

The Process Improvement Project Manager focuses on leading projects to optimize processes using methodologies like Lean and Six Sigma, often managing teams and timelines. In contrast, a Business Analyst concentrates on understanding business needs, gathering requirements, and recommending solutions. While both roles require analytical skills and industry certifications, their core responsibilities differ in scope and focus.

What is process improvement in project management?

Process improvement in project management involves analyzing and optimizing existing workflows to increase efficiency, reduce waste, and improve quality. A Process Improvement Project Manager typically uses tools like Six Sigma or Lean methodologies to identify areas for enhancement and implement changes that lead to better project outcomes.

What are popular job titles related to Process Improvement Project Manager jobs in Massachusetts?

For Process Improvement Project Manager jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Process Improvement Project Manager jobs in Massachusetts look for?

The top searched job categories for Process Improvement Project Manager jobs in Massachusetts are:

What cities in Massachusetts are hiring for Process Improvement Project Manager jobs?

Cities in Massachusetts with the most Process Improvement Project Manager job openings:

Process Improvement Project Manager jobs near you
Infographic showing various Process Improvement Project Manager job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 13% Part Time, 2% Contract, and 1% Nights. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $112,411 per year, or $54 per hour.

Senior Process & Change Manager

Liberty Mutual Insurance

Boston, MA

$125K - $163K/yr

Full-time

Re-posted 18 days ago

Liberty Mutual rating

8.7

Company rating: 8.7 out of 10

Based on 162 frontline employees who took The Breakroom Quiz

72nd of 315 rated insurance

Job description

Description
Within GRS North America (NA) Operations, we focus on delivering differentiated operational capabilities that enable the business, create exceptional experiences for our brokers and clients, and contribute to our GRS shared objectives.
NA Operations Solutions helps define, prioritize, and execute top opportunities to advance operational effectiveness across GRS North America, ensure effective change, maintain critical operational knowledge, and coordinate NA's role in key strategic initiatives. Our Process & Change Enablement team exists to:
  • Understand, document, and improve underwriting and operational processes across North America.
  • Identify opportunities to improve consistency, efficiency, scalability, and effectiveness across NA divisions.
  • Optimize the flow of work across underwriters, account analysts, onshore teams, offshore delivery centers, and vendor partners.
  • Shape and execute operational transformation initiatives that improve business outcomes and create organizational capacity.
  • Support business case development, prioritization, sequencing, implementation, and value realization for operational improvement initiatives.
  • Ensure effective change management as solutions are deployed to front-line teams across people, process, data, and technology.

Role Summary:
The Senior Process & Change Manager will lead and support operational transformation initiatives across GRS North America, with a focus on identifying opportunities, shaping solutions, coordinating implementation, and driving value realization. This role partners closely with underwriting, operations, product, data, technology, and leadership stakeholders to improve operating models, optimize work placement, and ensure changes are effectively adopted by front-line teams.
The role requires a blend of process improvement, project management, change management, and stakeholder engagement skills, along with the ability to connect strategic priorities to measurable operational outcomes.
Responsibilities:
  • Lead and support operational transformation initiatives from opportunity identification through implementation and value realization.
  • Identify, assess, and prioritize opportunities to improve operational efficiency, effectiveness, scalability, and workforce optimization.
  • Partner with business and operational leaders to develop solutions that improve operating models, streamline workflows, and enhance the experience of front-line teams.
  • Support governance, reporting, value tracking, and implementation activities associated with operational improvement initiatives.
  • Develop business cases with input from leaders and stakeholders, including objectives, scope, timing, resource needs, expected benefits, and implementation considerations.
  • Maintain and improve business process documentation and process maps to support consistent execution and informed decision making.
  • Provide change management support for initiatives impacting NA underwriting and operations teams, including stakeholder engagement, communications, readiness, adoption, and sustainment activities.
  • Leverage a structured change management methodology, such as Prosci, to support effective adoption across people, process, data, and technology.
  • Build consensus and gain buy-in across cross-functional stakeholder groups.
  • Identify risks, dependencies, constraints, and trade-offs, and provide recommendations to leaders and stakeholders.
  • Escalate and help resolve issues that create delivery risk or impact expected outcomes.

Preferred Qualifications:
  • Strong knowledge of project management, process improvement, and change management principles and practices.
  • Proven ability to manage initiatives of varying complexity from opportunity identification through implementation and value realization.
  • Experience supporting operational transformation, workforce optimization, process redesign, or business efficiency initiatives.
  • Ability to develop business cases, define scope, assess impacts, identify dependencies, and measure outcomes.
  • Strong analytical, problem-solving, communication, and organizational skills.
  • Advanced influencing, facilitation, presentation, and stakeholder management skills.
  • Ability to work effectively across cross-functional teams, including operations, underwriting, product, data, technology, and leadership stakeholders.
  • Experience with change management frameworks such as Prosci preferred.
  • Project management certification preferred.
  • Proven business operations knowledge, including understanding of operating models, business processes, and value chains strongly preferred.
  • Bachelor's degree or equivalent experience, plus 6+ years of relevant experience in project management, process improvement, operational transformation, change management, or related disciplines.

Qualifications
  • Strong knowledge of project management principles and concepts.
  • Strong ability to manage all aspects of the project management life cycle.
  • Proficient with project management tools.
  • Project management certification strongly preferred.
  • Displays strong communication, organizational, analytical, critical thinking, and team building skills.
  • Advanced presentation, influencing, and relationship management skills.
  • Strong business operations knowledge to include understanding the function's value chain and market conditions strongly preferred.
  • Competencies typically acquired through a Bachelor's degree or equivalent experience. Advanced degree preferred.
  • Minimum of 8 years of relevant experience to include project management work.

About Us
Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.
At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.
Fair Chance Notices
  • California
  • Los Angeles Incorporated
  • Los Angeles Unincorporated
  • Philadelphia
  • San Francisco

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About Liberty Mutual

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Since 1912, we've grown into the fifth largest global property and casualty insurer based on 2022 gross written premium. We also rank 86 on the Fortune 100 list of largest corporations in the US based on 2022 revenue. ​At Liberty Mutual Insurance we work hard every day to support our customers and our people, so they can protect their families, build their businesses and invest in their futures. We are headquartered in Boston, but our people, our customers and our reach span the globe. So to better serve our global customers and employees, we are organized into three business units.

Industry

Insurance services

Company size

10,000+ Employees

Headquarters location

Boston, MA, US

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