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Process Improvement Manager information

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$45.2K

$102.3K

$149K

How much do process improvement manager jobs pay per year?

As of Sep 12, 2026, the average yearly pay for process improvement manager in Baltimore, MD is $102,274.00, according to ZipRecruiter salary data. Most workers in this role earn between $81,500.00 and $120,700.00 per year, depending on experience, location, and employer.

What is a process improvement manager?

A process improvement manager oversees the daily operations of a business or organization and suggests ways to improve efficiency and productivity. As a process improvement manager, you use software systems and other tools to collect data about processes. You analyze the information, identify areas that need improvement, and develop more efficient production systems. Qualifications to become a process improvement manager include several years of experience in the industry, especially in leadership roles.

What does a process improvement manager do?

A Process Improvement Manager is responsible for analyzing business processes and identifying areas where efficiency, quality, or productivity can be improved. They use methodologies like Lean, Six Sigma, or Kaizen to streamline workflows, reduce waste, and enhance customer satisfaction. Their role often involves leading cross-functional teams, implementing best practices, and measuring the impact of improvements. Ultimately, they help organizations save time and resources while delivering better results.

What are the key skills and qualifications needed to thrive as a process improvement manager, and why are they important?

To thrive as a Process Improvement Manager, you need expertise in process analysis, project management, and a strong background in business or engineering, often supported by a bachelor’s degree and certifications like Six Sigma or Lean. Familiarity with process mapping tools, data analysis software, and continuous improvement methodologies is typically required. Exceptional problem-solving, communication, and leadership skills help drive change and foster cross-functional collaboration. These capabilities are crucial for identifying inefficiencies, implementing sustainable improvements, and achieving organizational goals.

What are some common challenges process improvement managers face when implementing new initiatives, and how can they be addressed?

Process Improvement Managers often encounter resistance to change from employees who are accustomed to established workflows. Gaining buy-in from stakeholders and ensuring clear communication across departments are critical for successful implementation. To address these challenges, it's important to involve team members early in the process, provide training, and highlight the benefits of proposed improvements. Regular feedback sessions and transparent progress updates also help foster collaboration and minimize pushback.

What is the difference between Process Improvement Manager vs Business Analyst?

AspectProcess Improvement ManagerBusiness Analyst
Required CredentialsBachelor's degree; certifications like Six Sigma or LeanBachelor's degree; certifications like CBAP or PMI-PBA
Work EnvironmentLeads process optimization projects across departmentsAnalyzes business needs and recommends solutions
Employer & Industry UsageManufacturing, healthcare, finance, and techIT, finance, consulting, and corporate sectors

The Process Improvement Manager focuses on optimizing processes and implementing efficiency strategies, often leading cross-functional teams. In contrast, a Business Analyst primarily analyzes business requirements and recommends solutions to improve operations. While both roles require analytical skills and certifications like Six Sigma, their core responsibilities and work environments differ, making each role unique in organizational impact.

More about Process Improvement Manager jobs

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Cities near Baltimore, MD with the most Process Improvement Manager job openings:

Process Improvement Manager jobs near you
Infographic showing various Process Improvement Manager job openings in Baltimore, MD as of September 2026, with employment types broken down into 1% As Needed, 73% Full Time, 23% Part Time, 2% Contract, and 1% Nights. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $102,274 per year, or $49.2 per hour.

Sr. Business Process Improvement Manager (Institutional Services)

Baltimore, MD • On-site, Remote

Wilmington Trust
See more jobs at Wilmington Trustexternal

Full-time

Re-posted 2 days ago

Key responsibilities

  • Collaborate with stakeholders to define business requirements and ensure compliance.

  • Document, map, and analyze current and future state business processes using BPMN and process mapping tools.

  • Drive continuous process improvement initiatives to enhance operational efficiency, reduce costs, errors, and risks.

Job description

Location: Hybrid within M&T's footprint. Open to remote for a candidate that sits outside of M&T's footprint.

The Wilmington Trust Institutional Services (IS) division is experiencing rapid business growth and has initiated a strategic program of continuous improvement to support the growth objectives. The goals of the program are to reduce operational issues and risks by standardizing processes, implementing best-practices in key areas, and adding new governance and control functions. In addition, long term digital transformation is required to grow revenue through new and transformed digital-first trust and agency service products, to move from a product-centric to client-centric operating model, to move from market-specific to global solutions, and to dramatically lower the cost to serve. These two strategic focus areas are driving growth in overall business investment.

Overview:

We are seeking a Senior Business Process Engineer to join our Corporate Trust and Agency Services team. This role will focus on end-to-end process redesign to enhance operational efficiency, strengthen risk controls, and improve client experience. The ideal candidate will have deep expertise in Business Process Model and Notation (BPMN) and Microsoft Visio, with a proven track record of mapping and optimizing complex processes.

Primary Responsibilities:
  • Collaborate with stakeholders to define business requirements and ensure alignment with regulatory and compliance standards.
  • Interview process subject matter experts (SMEs), process owners, and Division managers to identify and understand their processes.
  • Assess risks, gaps, and control weaknesses within existing processes; identify risk-related issues needing escalation to management.
  • Design, implement, maintain, and enhance internal controls to mitigate risk on an ongoing basis.
  • Document information using analytical tools and techniques including spreadsheets and process maps; leverage Microsoft Visio and BPMN.
  • Document and map current state business processes and facilitate the design of an improved future state.
  • Ensure process documentation is built with consistent templates, fits into the broader process architecture, and is maintained according to governance procedures.
  • Drive continuous improvement initiatives, leveraging best practices in process improvement and operational excellence.
  • Support change management efforts to ensure successful adoption of redesigned processes.
  • Collaborate with change enablement teams on communication, training, and implementation of process changes.
  • Ensure official process documentation is consistent with approved procedures
  • Champion process excellence across Institutional Services by focusing on reducing costs, cycle time, errors, and risk, encompassing concepts of LEAN, Six Sigma, Change Management, and Problem-Solving methodologies.
  • Manage and formulate business opportunities in the long-term planning process, including development and adoption of business case, responsible for implementation of overall initiatives.
  • Develop and monitor measurement systems (e.g., KPIs/KRIs) to track process performance and operational metrics.
  • Understand and adhere to the Company's risk and regulatory standards, policies, and controls in accordance with the Company's Risk Appetite.
  • Promote an environment that supports belonging and reflects the M&T Bank brand.
  • Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
  • Complete other related duties as assigned.
Scope of Responsibilities:

This position executes process re-engineering projects impacting multiple business lines within Institutional Services to improve efficiency, reduce expenses and provide improved service to customers.

Education and Experience Required:

Bachelor's degree and a minimum of 7 years' relevant work experience, or in lieu of a degree, a combined minimum of 11 years' higher education and/or work experience, including a minimum of 7 years' relevant work experience.

Ability to document processes accurately, in detail, and using BPMN 2.0

5 years Financial Services Experience

Six Sigma Black Belt, Lean Certified or Agile certification

Strong verbal and written communication skills

Strong analytical and problem-solving skills to properly deconstruct the problem and determine viable solution options using data as a guide

Experience handling multiple tasks and working under time constraints in support of various assignments

Strong design and systems thinking skills

Education and Experience Preferred:
  • Minimum of a bachelor's degree in technical, finance, or business discipline
  • Minimum of 8 years' Process Improvement experience
  • FinTech or Corporate Trust experience
  • Experience with risk management practices (Risk and Control Assessments)
  • Self-motivated
  • Well-organized and detail-oriented
  • Proven success scaling process design practices across large, complex organizations
  • AI prompt engineering experience
Physical Requirements:M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $118,200.00 - $197,000.00 Annual (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.LocationWilmington, Delaware, United States of America

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