Process Improvement Manager Jobs in Alberta (NOW HIRING)

Located in our Calgary office, the Senior Analyst, Corporate SCM Operations & Enablement reports to the Supervisor, Corporate SCM. 

This role is responsible for supporting day-to-day Corporate SCM operations while contributing to systems support, reporting, process improvement, and SCM enablement initiatives across Inter Pipeline. The role is primarily responsible for administration of the corporate P-Card and Concur programs, procurement operations support, user support, training, and coordination of various SCM processes and systems. The successful candidate will also have opportunities to participate in projects, reporting, testing, continuous improvement initiatives, and broader SCM enablement activities. 

This position offers growth opportunities for an individual interested in Supply Chain Management, business systems, process improvement, procurement operations, and SCM enablement. The successful candidate will have the opportunity to progressively take on more complex responsibilities as their experience and capabilities develop.

P-Card, Expense & Concur Administration 

• Lead day-to-day administration of the corporate P-Card program. 
• Support cardholder onboarding, card requests, replacements, cancellations, and maintenance activities. 
• Assist users with SAP Concur questions, expense coding, transaction reconciliation, and policy interpretation. 
• Monitor outstanding transactions and coordinate required follow-up activities. 
• Work with Finance, AP, cardholders, approvers, and banking partners to resolve issues. 
• Maintain program records, user documentation, and supporting files. 
• Prepare reports and analysis related to P-Card and expense program activity. 
• Support program compliance, audit requirements, and continuous improvement initiatives. 

Procurement Operations & Buyer Backup 

• Provide backup support for corporate procurement, including purchase order creation, maintenance, close-out, and related transactional activities. 
• Coordinate and support invoice resolution activities. 
• Assist with supplier communication and follow-up. 
• Support contingent worker administration activities. 
• Assist with strategic sourcing, contracting, and procurement projects. 
• Support contract administration, supplier records, and data maintenance activities. 

User Support & Troubleshooting 

• Provide support for SCM user inquiries related to systems, processes, data, and day-to-day operational activities. 
• Troubleshoot system and process issues and coordinate resolution with IT, Finance, suppliers, and internal stakeholders as required. 
• Guide users in the effective use of SAP, Ariba, Concur, and related SCM systems. 
• Support transactional, master data, and metadata maintenance activities. 
• Identify recurring issues and contribute to process improvements, training materials, and user documentation. 

Systems, Reporting & Continuous Improvement 

• Support SAP, Ariba, Concur, SharePoint, reporting, and SCM enablement activities. 
• Assist with reporting, data analysis, dashboard development, and performance tracking. 
• Develop and maintain documentation, procedures, training materials, and user communications. 
• Identify opportunities to streamline processes, reduce manual effort, and improve user experience. 

Governance, Controls & Administration 

• Support SCM audit, governance, compliance, and control activities, including SOX and internal audit requirements. 
• Support SAP, Ariba, and Concur administration activities, including user access, purchasing groups, configuration tables, and master data maintenance. 
• Maintain accurate system records, documentation, trackers, and supporting evidence. 

Training, Change Management & User Adoption 

• Facilitate training sessions for SCM users on system functionality, processes, and best practices. 
• Create and maintain work instructions, procedures, presentations, and knowledge-base content. 
• Support communication and change management activities related to SCM process and system changes. 
• Assist users during implementation of new functionality and business processes. 
• Help improve user adoption and understanding of SCM systems and processes. 

• 3-7 years of experience in Supply Chain Management, procurement, business operations, or related functions. 
• Strong organizational and problem-solving skills. 
• Strong customer service orientation. 
• Ability to manage multiple priorities and consistently follow through on commitments. 
• Excellent written and verbal communication skills. 
• Strong attention to detail and accuracy. 
• Intermediate Microsoft Excel skills. 
• Ability to work independently while maintaining a collaborative approach with team members and stakeholders. 

Preferred 

• Experience with P-Card, expense management, procurement, or SCM operations. 
• Experience with SAP, Ariba, Concur, or other ERP/business systems. 
• Experience supporting systems, users and business processes. 
• Reporting, analytics, and data analysis experience. 
• Process improvement mindset with a demonstrated ability to identify efficiencies and improve workflows. 
• Experience supporting audits, controls, or compliance-related activities. 
• Interest in developing expertise in SCM systems, processes, reporting, and continuous improvement. 

Monday - Friday, 40 hours per week.

As this position is identified as security sensitive, employment of a final candidate will be conditional upon completion of a criminal background check assessment with satisfactory results.

Inter Pipeline recognizes the importance of properly rewarding our employees by offering attractive employee benefits. Please visit our "working with us" page to learn about the compensation and benefits offerings Working Here | Inter Pipeline