ZipRecruiter

Log In

1

Process Implementation Manager Jobs in Hopkinton, MA

KAYAK

Implementation Program Manager, K4B

Cambridge, MA · On-site +1

Implementation Manager KAYAK, part of Booking Holdings, is the world's leading travel search engine ... Collaborate with internal partners to refine onboarding processes, tools, and documentation for ...

New

CERES Group

Implementation Lead

Boston, MA

Will manage at least one large client implementation or multiple medium to small clients ... Support the defect resolution process by collaborating with the development team in understanding ...

MEDITECH

Client Trainer (Implementation)

Canton, MA · Hybrid

$54K - $66K/yr

Project management of clinical or financial software implementation to ensure effective LIVE ... Processing requests for system enhancements or modifications to our evolving software * Designing ...

next page

Showing results 1-20

People also search for

All JobsProcess Implementation Manager JobsProcess Implementation Manager Jobs in Hopkinton, MA

Process Implementation Manager information

See Hopkinton, MA salary details

$42.9K

$113.7K

$184.6K

How much do process implementation manager jobs pay per year?

As of Jun 1, 2026, the average yearly pay for process implementation manager in Hopkinton, MA is $113,738.00, according to ZipRecruiter salary data. Most workers in this role earn between $83,000.00 and $132,900.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Process Implementation Manager, and why are they important?

To thrive as a Process Implementation Manager, you need expertise in process analysis, project management, and continuous improvement methodologies, often supported by a bachelor's degree in business or engineering. Familiarity with Lean, Six Sigma, workflow automation tools, and project management software like MS Project or Asana is typically required. Strong communication, leadership, and change management skills help drive adoption and collaboration across teams. These skills ensure successful implementation of process improvements that enhance efficiency and achieve organizational goals.

What are some common challenges faced by Process Implementation Managers when introducing new processes, and how can they be effectively addressed?

Process Implementation Managers often encounter resistance to change from team members who are accustomed to existing workflows. Overcoming this challenge requires clear communication about the benefits of the new processes, involving stakeholders early in the planning phase, and providing thorough training. Additionally, unexpected technical or operational obstacles may arise, so flexibility and problem-solving skills are crucial. Regular feedback sessions and monitoring progress help ensure that any issues are promptly addressed, leading to smoother adoption and long-term success.

What are Process Implementation Managers?

Process Implementation Managers are professionals responsible for overseeing the introduction and integration of new processes or improvements within an organization. They analyze existing workflows, identify areas for enhancement, and coordinate with cross-functional teams to ensure smooth implementation. Their role often involves project management, change management, and ongoing monitoring to ensure that new processes deliver the expected results. By streamlining operations and fostering efficiency, they help organizations achieve their strategic goals.

What is the difference between Process Implementation Manager vs Business Analyst?

AspectProcess Implementation ManagerBusiness Analyst
Primary FocusOverseeing the deployment of new processes and ensuring operational efficiencyAnalyzing business needs and recommending solutions
Required SkillsProject management, process optimization, change managementRequirements gathering, data analysis, stakeholder communication
Work EnvironmentProject teams, operations departments, cross-functional collaborationBusiness units, IT teams, client interactions
CertificationsLean, Six Sigma, PMP often preferredCBAP, PMI-PBA, relevant analytical certifications

While both roles involve improving organizational efficiency, the Process Implementation Manager primarily focuses on executing and managing process deployments, whereas the Business Analyst concentrates on analyzing business needs and proposing solutions. The roles often collaborate but serve different stages of process and project development.

What job categories do people searching Process Implementation Manager jobs in Hopkinton, MA look for? The top searched job categories for Process Implementation Manager jobs in Hopkinton, MA are:
What cities near Hopkinton, MA are hiring for Process Implementation Manager jobs? Cities near Hopkinton, MA with the most Process Implementation Manager job openings:
Process Implementation Manager jobs near you
Sr. Partner Implementation Manager

Sr. Partner Implementation Manager

Hi Marley

Boston, MA

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 12 days ago

Job description

Insurance touches people during some of the most challenging moments in their lives. Hi Marley is on a mission to transform how the P&C industry communicates, making those moments faster, easier, and more empathetic for carriers and the customers they serve. We build AI-powered software that keeps everyone in the claims conversation informed and connected. If you believe insurance can combine operational excellence and automation with a human touch, we'd love to meet you.

As a Sr. Partner Implementation Manager at Hi Marley, you will lead the onboarding and implementation of partners onto Hi Marley's collaboration platform, helping connect key players across the insurance ecosystem to create a more seamless experience for policyholders and adjusters. You will partner with external organizations and internal cross-functional teams to discover, design, and implement workflows that drive operational efficiency and customer value. Leveraging your project management expertise and deep understanding of insurance workflows, you will guide partners from initial discovery through go-live, enabling scalable customer journeys that improve communication, streamline processes, and enhance the claims experience.

Teamwork and shared enthusiasm is a core part of our culture, which is why this role involves joining us in the Boston Office for 2-3 days each week.

What You'll Do:

  • Lead end-to-end partner implementations, serving as the primary project manager from kickoff through Customer One go-live
  • Conduct discovery sessions with partners to understand operational workflows, business goals, and integration opportunities
  • Design and configure workflows, events, and messaging experiences that support seamless customer and adjuster journeys
  • Collaborate with partners and internal teams to define use cases and ensure solutions align with business and customer needs
  • Identify, articulate, and quantify the value delivered to partners, carriers, and policyholders through implemented workflows
  • Coordinate cross-functional resources across Product, Engineering, Customer Success, and partner teams to ensure successful execution
  • Manage implementation timelines, risks, dependencies, and stakeholder communication throughout the project lifecycle
  • Drive adoption and readiness activities to support successful launch and long-term partner success
  • Continuously identify opportunities to improve implementation processes, scalability, and customer outcomes

What We're Looking For:

  • 6-7 + years of experience in implementation management, professional services, partner operations, or a related function in SaaS or insurance
  • Strong project management skills with the ability to manage multiple complex implementations simultaneously
  • Deep understanding of insurance workflows, claims processes, and ecosystem partnerships
  • Strong consultative and relationship management skills when working with external partners and cross-functional internal teams
  • Ability to design and optimize customer journeys, workflows, events, and communication experiences
  • Customer-centric mindset with a passion for improving experiences for policyholders, adjusters, and partners
  • Strong analytical and problem-solving skills, including the ability to identify, articulate, and quantify business value
  • A genuine curiosity about AI and emerging technologies, paired with the judgment to apply them thoughtfully and responsibly

Compensation, Benefits & Perks:
At Hi Marley, we are committed to fair and transparent pay practices. The annual base salary for this role is expected to fall within the range of [$103,000–$191,000], depending on experience, skills, qualifications, and location. Offers are determined based on these factors as well as internal peer equity. It's most common for new hires to start near the midpoint of the range, allowing room for growth as employees develop in their role.

In addition to base pay, we offer a comprehensive total rewards package that supports both your wellbeing and professional growth, including:
  • Equity grants for all employees
  • A 4% matching 401(k) program
  • Medical, dental, vision, disability, and life insurance coverage for employees working 30+ hours per week
  • Monthly wellness stipend
  • Paid parental leave
  • A flexible vacation policy - we all work hard and take time when we need it
Who We Are:
At Hi Marley, our culture is built on three core values that every employee embodies:
  • Max Courage – We encourage our team, our customers, and their customers to dream big, try new ideas, and maximize impact by measuring risk.
  • Be Humble – We lead with appreciation and promote a culture of humility, compassion, and openness to learn from anyone, anywhere.
  • Ubuntu ("I am because we are") – We believe true success is much bigger than any single individual or company. By aligning our individual aims behind a shared purpose, we can achieve our fullest potential — together.
Life at Hi Marley:
Life at Hi Marley is shaped by collaboration, learning, and genuine connection. We're proud to foster an environment where people can do their best work, feel supported, and grow alongside a team that celebrates both individuality and shared purpose.
  • A fun, lively startup culture that embraces creativity and innovation
  • Core values-based leadership that guides our decision-making and daily interactions
  • A culture of engagement, diversity, inclusion, and belonging — everyone's voice matters
  • Flexible, hybrid work environment that values balance and trust
  • Ample opportunities to learn, take on new challenges, and make an impact in a fast-growing organization
  • Meaningful work that directly supports our mission to help people and organizations communicate with empathy and clarity

Hi Marley is proud to be an equal employment opportunity employer. We celebrate diversity and do not discriminate based on gender, sexual orientation, gender identity, religion, race, veteran status, disability status, or any other characteristic protected by applicable law. We are committed to building an inclusive work environment representing a variety of backgrounds, perspectives, and skills, where all employees are encouraged to be their authentic selves.

Hi Marley participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information, please review the documents under "E-Verify Poster" here: https://e-verify.uscis.gov/web/OnlineResources.aspx