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Process Executive Jobs in Waterloo, ON (NOW HIRING)

Sun Life Financial

Renewal Analyst

Waterloo, ON · Hybrid

In this role, you will act as a vital support for Account Executives on the Business Development ... Persons with disabilities who need accommodation in the application process, or those needing job ...

Conexiom

Senior Customer Success Manager

Kitchener, ON · On-site

... executives, not just a usage report * Experience building a qualified expansion opportunity and handing it off cleanly to a sales process * Strong cross-functional operating skills and comfortable ...

Kash

Sales Development Specialist

Waterloo, ON

Former CEO of Visa is the chair of our board. We have offices in San Francisco and Waterloo ... process, saleforce, other sales related platforms. - Works well with a team - Web savvy and ...

AtHoc

Senior Sales Manager, Radar

Waterloo, ON · On-site

CA$126K - CA$176K/yr

Build and maintain executive-level relationships with key decision makers, influencers, and ... process. All applications are reviewed and evaluated by our hiring team.

Manulife

Director, Total Company Expenses

Waterloo, ON · Hybrid

CA$125K - CA$175K/yr

Manage the end-to-end annual planning process , including timelines, assumptions, governance, and executive deliverables. * Coordinate forecasting activities and partner with Finance and business ...

BinSentry

Director of Marketing

Kitchener, ON · On-site

Build team structures and processes that enable consistent, scalable execution as BinSentry grows. Executive & Cross-Functional Leadership * Present marketing performance and strategy to the ...

BinSentry

Director of Marketing

Kitchener, ON · On-site

Build team structures and processes that enable consistent, scalable execution as BinSentry grows. Executive & Cross-Functional Leadership * Present marketing performance and strategy to the ...

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Process Executive information

What is a process executive?

A Process Executive is a professional responsible for managing and executing specific business processes within an organization, often in industries like IT, BPO, or customer service. Their duties typically include handling data entry, processing transactions, ensuring compliance with company policies, and supporting workflow efficiency. Process Executives play a key role in maintaining quality standards and streamlining operations to achieve business objectives. They often interact with internal teams and sometimes with customers to resolve issues related to process execution.

What does a process executive do?

A Process Executive typically spends their day managing and executing specific business processes, such as data entry, transaction processing, or customer support, depending on the company's sector. They often work with standardized procedures and use various software platforms to ensure accuracy and efficiency. Collaboration with team members is common, particularly for resolving complex cases or escalating issues to supervisors. Process Executives may also coordinate with quality assurance or technical support teams to address process improvements or troubleshoot problems. This role requires strong communication skills and attention to detail within a structured, team-oriented environment.

What are the key skills and qualifications needed to thrive as a process executive?

To thrive as a Process Executive, you generally need strong analytical abilities, attention to detail, and a bachelor's degree in business, commerce, or a related field. Familiarity with office productivity software, CRM systems, and workflow management tools is typically required. Excellent communication, time management, and teamwork skills help Process Executives effectively coordinate with teams and clients. These capabilities ensure accurate, efficient process execution and contribute to streamlined business operations.

What is the difference between Process Executive vs Customer Service Executive?

AspectProcess ExecutiveCustomer Service Executive
Primary RoleHandling specific business processes, ensuring operational efficiencyAssisting customers, resolving inquiries, providing support
Required SkillsProcess knowledge, attention to detail, communication skillsCommunication skills, problem-solving, customer orientation
Work EnvironmentBack-office, process-driven settingsCall centers, client-facing environments
Common Industry UsageBPO, finance, insuranceBPO, retail, telecom

While both roles are common in BPO and related industries, Process Executives focus on managing specific operational processes, whereas Customer Service Executives primarily handle customer interactions and support. Understanding these differences helps job seekers identify roles aligned with their skills and career goals.

Is a process executive a good career?

A process executive role involves managing and optimizing business processes, often requiring strong communication, analytical skills, and familiarity with tools like ERP systems. It can offer stable employment, opportunities for advancement, and skill development in process management and operations. Whether it is a good career depends on individual interests and career goals in operations or business management.

What are the skills required for a process executive?

A process executive needs strong communication, problem-solving, and analytical skills to manage workflows efficiently. Proficiency in MS Office, attention to detail, and the ability to work under pressure are also important, along with a good understanding of the specific industry processes and standards. Certifications in process management or quality assurance can be advantageous.

What are the most commonly searched types of Process jobs in Waterloo, ON?

The most popular types of Process jobs in Waterloo, ON are:

What cities near Waterloo, ON are hiring for Process Executive jobs?

Cities near Waterloo, ON with the most Process Executive job openings:

Process Executive jobs near you

Renewal Analyst

Sun Life Financial

Waterloo, ON • Hybrid

Full-time

Posted 11 days ago

Sun Life Assurance Company of Canada rating

8.6

Company rating: 8.6 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

94th of 315 rated insurance

Job description

You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.


At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.


When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.


Discover how you can make a difference in the lives of individuals, families and communities around the world.


Job Description:

Sun Life is seeking a Renewal Underwriting Analyst to join our team! In this role, you will act as a vital support for Account Executives on the Business Development team to maximize renewal outcomes for Sun Life. Reporting to the Director, Business Development, the Renewal Underwriting Analyst will optimize required rates, act as a liaison between underwriting and business development, and provide insights into the claim experience through collecting and analyzing data and working with Account Executives to position renewals to advisors. Please note that this role does not directly interact with advisors/clients.

What will you do?

  • Review, analyze and evaluate the claim experience for trends that may impact renewals and make recommendations on the renewal positioning

  • In conjunction with the Account Executive, collaboratively work with underwriting to articulate rationale for renewal increases

  • Work in collaboration with the Account Executive to develop the renewal strategy and supporting rationale that will be provided to the client

  • Develop renewal letter and supporting documentation for the Account Executive to present to the client

What do you need to succeed?

  • 3 to 5 years in a group underwriting/technical analyst role

  • Post-secondary education and a CEBS or GBA designation

  • Solid understanding of underwriting and renewal methodology, and Group Benefits products and processes

  • Strong knowledge of advisor environment and expectations

  • Ability to creatively position renewals to maximize renewal outcomes


What's in it for you?

  • Flexible Benefits from the day you join to meet the needs of you and your family

  • Pension, stock and savings programs to help build and enhance your future financial security

  • Being a member of the Sun Life family, a group of people united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives

  • We're proud to be a Best Workplace for Hybrid Work by Great Place to Work Canada


The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.


Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.


Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.


We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you.


We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.


We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.


Salary Range:

58,000/58 000 - 93,000/93 000

Job Category:

Underwriting - Group

Posting End Date:

30/08/2026

What Sun Life Assurance Company of Canada employees say

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