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Process Executive Jobs in Springfield, MA (NOW HIRING)

E-Solutions

Executive Support Windows

Hartford, CT · On-site

$37K - $47K/yr

Coordinate change, release, and problem management processes, ensuring minimal disruption to executive operations. * Ensure compliance with IT policies, documentation standards, and security ...

Corvel

Account Executive I

East Hartford, CT · On-site

$52K - $85K/yr

The Account Executive is responsible for interacting with customers and prospects on an executive ... process taking into consideration experience, qualifications, and overall fit for the role. The ...

Corvel

Account Executive I

East Hartford, CT · Hybrid

$52K - $85K/yr

The Account Executive is responsible for interacting with customers and prospects on an executive ... process taking into consideration experience, qualifications, and overall fit for the role. The ...

Infinity Group LLC

Project Executive

Hartford, CT · On-site

... process and final product. Summary The Project Executive plays a pivotal role in setting up Infinity Group's projects for success by guiding clients through the critical pre-sale phase. Acting as a ...

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Process Executive information

See Springfield, MA salary details

$26.5K

$93.5K

$183.8K

How much do process executive jobs pay per year?

As of Aug 11, 2026, the average yearly pay for process executive in Springfield, MA is $93,472.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $120,400.00 per year, depending on experience, location, and employer.

What does a process executive do?

A Process Executive typically spends their day managing and executing specific business processes, such as data entry, transaction processing, or customer support, depending on the company's sector. They often work with standardized procedures and use various software platforms to ensure accuracy and efficiency. Collaboration with team members is common, particularly for resolving complex cases or escalating issues to supervisors. Process Executives may also coordinate with quality assurance or technical support teams to address process improvements or troubleshoot problems. This role requires strong communication skills and attention to detail within a structured, team-oriented environment.

What is a process executive?

A Process Executive is a professional responsible for managing and executing specific business processes within an organization, often in industries like IT, BPO, or customer service. Their duties typically include handling data entry, processing transactions, ensuring compliance with company policies, and supporting workflow efficiency. Process Executives play a key role in maintaining quality standards and streamlining operations to achieve business objectives. They often interact with internal teams and sometimes with customers to resolve issues related to process execution.

What is the difference between Process Executive vs Customer Service Executive?

AspectProcess ExecutiveCustomer Service Executive
Primary RoleHandling specific business processes, ensuring operational efficiencyAssisting customers, resolving inquiries, providing support
Required SkillsProcess knowledge, attention to detail, communication skillsCommunication skills, problem-solving, customer orientation
Work EnvironmentBack-office, process-driven settingsCall centers, client-facing environments
Common Industry UsageBPO, finance, insuranceBPO, retail, telecom

While both roles are common in BPO and related industries, Process Executives focus on managing specific operational processes, whereas Customer Service Executives primarily handle customer interactions and support. Understanding these differences helps job seekers identify roles aligned with their skills and career goals.

What are the key skills and qualifications needed to thrive as a process executive?

To thrive as a Process Executive, you generally need strong analytical abilities, attention to detail, and a bachelor's degree in business, commerce, or a related field. Familiarity with office productivity software, CRM systems, and workflow management tools is typically required. Excellent communication, time management, and teamwork skills help Process Executives effectively coordinate with teams and clients. These capabilities ensure accurate, efficient process execution and contribute to streamlined business operations.
What cities near Springfield, MA are hiring for Process Executive jobs? Cities near Springfield, MA with the most Process Executive job openings:
Process Executive jobs near you
Infographic showing various Process Executive job openings in Springfield, MA as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, 4% Contract, and 1% Nights. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $93,472 per year, or $44.9 per hour.

ENTERPRISE SALES EXECUTIVE & ACCOUNT MANAGEMENT LEADER

ABCO Maintenance

Hartford, CT • On-site

Full-time

Posted 28 days ago

Job description

EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
Category
Sales and Marketing
Description
ABCO Facility Maintenance
Location: Remote
Employment Type: Full-Time
Compensation: 80K-100K
About ABCO:
ABCO Facility Maintenance is a trusted provider of commercial facility maintenance, emergency response, and capital repair services. For over 35 years, we have partnered with multi-site commercial clients across retail, healthcare, industrial, logistics, manufacturing, restaurant, and commercial real estate sectors. As we enter our next phase of growth, we are seeking an experienced sales leader who can drive enterprise business development while leading a high-performing account management team.
This is a leadership position for someone who enjoys creating opportunities, building executive relationships, closing complex commercial agreements, and developing a team that delivers exceptional client experiences.
Position Summary:
The Senior Enterprise Sales Executive & Team Manager is responsible for developing new enterprise business, expanding existing strategic accounts, and leading the Account Management Team.
This individual will maintain an active sales pipeline while providing leadership, coaching, and accountability for the account management team.
The ideal candidate combines the mindset of a business developer with the leadership skills needed to build long-term customer relationships and scalable revenue growth.
Primary Responsibilities:
Enterprise Business Development
  • Generate new enterprise opportunities through proactive prospecting, networking, referrals, and strategic outreach.
  • Build relationships with executive decision-makers including C-suite executives, Facility Directors, Operations Leaders, Procurement Teams, and Real Estate professionals.
  • Develop strategic account plans focused on long-term recurring revenue.
  • Manage complex sales cycles from initial contact through contract execution.
  • Build and maintain a healthy sales pipeline with accurate forecasting.

Strategic Account Growth:
  • Develop growth strategies for existing national and regional customers.
  • Identify opportunities for service expansion, additional locations, and cross and value added-selling.
  • Conduct executive business reviews with key clients.
  • Improve customer retention through proactive relationship management.
  • Serve as executive sponsor for strategic customer relationships.

Team Leadership:
  • Lead, coach, and develop the Account Management Team.
  • Establish performance expectations, KPIs, and accountability.
  • Mentor team members in customer service, account management, communication, and relationship development.
  • Collaborate with Operations, Dispatch, Sub-Vendor Team, Project Management, Billing, and Executive Leadership to ensure outstanding client experience.
  • Participate in recruiting, interviewing, onboarding, and performance management.

Success in This Role Looks Like:
  • Consistently generating a pipeline of new qualified enterprise opportunities.
  • Seeking out and securing new strategic commercial clients.
  • Expanded revenue within existing customer accounts.
  • Developed strong executive relationships with key decision-makers.
  • Built a high-performing account management team focused on exceptional customer service and customer retention.
  • Contributed significantly to ABCO's long-term growth strategy.

Position Requirements
Required Qualifications:
  • Minimum 7 years of experience selling commercial facility maintenance, building services, construction services, property services, or similar B2B solutions.
  • Proven record of developing new business through self-generated prospecting, networking, referrals, cold outreach, and relationship building.
  • Experience managing complex commercial sales opportunities and long-term service agreements.
  • Experience selling into multi-location organizations.
  • Demonstrated leadership experience managing or mentoring account management and/or customer success professionals.
  • Strong business, financial, and operational insight.
  • Excellent communication and negotiation skills.
  • Exceptional organizational skills with strong attention to detail.
  • Ability to thrive in a fast-paced, growth-oriented environment.

Preferred Qualifications:
  • Existing relationships within retail, healthcare, logistics, manufacturing, hospitality, grocery, commercial real estate, or restaurant industries.
  • Experience responding to RFPs and enterprise procurement processes.
  • Experience with CRM platforms such as HubSpot, Microsoft Dynamics, Salesforce, ClickUp, or similar.
  • Bachelor's degree in Business, Sales, Marketing, or a related field.

Full-Time/Part-Time
Full-Time
Position
Account Manager- Retail and Facility Maintenance Service
Number of Openings
1
Open Date
7/14/2026
Location
Hartford, CT
About the Organization
This position is currently accepting applications.

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