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Process Executive Jobs in Springfield, MA (NOW HIRING)

Executive Assistant

Hartford, CT ยท On-site

$55K - $65K/yr

Assists Executives and Directors with their schedules, written reports, correspondence and ... Processes purchase orders and payment of invoices. * Understands and applies agency policies ...

Executive Administrative Assistant This position is for an Executive Administrative Assistant who ... To be successful in this role you must work independently with the ability to learn processes and ...

This position is for an Executive Administrative Assistant who will provide direct support to ... To be successful in this role you must work independently with the ability to learn processes and ...

As an Enterprise Account Executive at Nexthink, you will help CIOs, Digital Workplace leaders, End ... Comfort managing proof-of-concept processes and aligning technical validation to business value.

As an Enterprise Account Executive at Nexthink, you will help CIOs, Digital Workplace leaders, End ... Comfort managing proof-of-concept processes and aligning technical validation to business value.

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Process Executive information

See Springfield, MA salary details

$26.5K

$93.5K

$183.8K

How much do process executive jobs pay per year?

As of Aug 11, 2026, the average yearly pay for process executive in Springfield, MA is $93,472.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $120,400.00 per year, depending on experience, location, and employer.

What does a process executive do?

A Process Executive typically spends their day managing and executing specific business processes, such as data entry, transaction processing, or customer support, depending on the company's sector. They often work with standardized procedures and use various software platforms to ensure accuracy and efficiency. Collaboration with team members is common, particularly for resolving complex cases or escalating issues to supervisors. Process Executives may also coordinate with quality assurance or technical support teams to address process improvements or troubleshoot problems. This role requires strong communication skills and attention to detail within a structured, team-oriented environment.

What is a process executive?

A Process Executive is a professional responsible for managing and executing specific business processes within an organization, often in industries like IT, BPO, or customer service. Their duties typically include handling data entry, processing transactions, ensuring compliance with company policies, and supporting workflow efficiency. Process Executives play a key role in maintaining quality standards and streamlining operations to achieve business objectives. They often interact with internal teams and sometimes with customers to resolve issues related to process execution.

What is the difference between Process Executive vs Customer Service Executive?

AspectProcess ExecutiveCustomer Service Executive
Primary RoleHandling specific business processes, ensuring operational efficiencyAssisting customers, resolving inquiries, providing support
Required SkillsProcess knowledge, attention to detail, communication skillsCommunication skills, problem-solving, customer orientation
Work EnvironmentBack-office, process-driven settingsCall centers, client-facing environments
Common Industry UsageBPO, finance, insuranceBPO, retail, telecom

While both roles are common in BPO and related industries, Process Executives focus on managing specific operational processes, whereas Customer Service Executives primarily handle customer interactions and support. Understanding these differences helps job seekers identify roles aligned with their skills and career goals.

What are the key skills and qualifications needed to thrive as a process executive?

To thrive as a Process Executive, you generally need strong analytical abilities, attention to detail, and a bachelor's degree in business, commerce, or a related field. Familiarity with office productivity software, CRM systems, and workflow management tools is typically required. Excellent communication, time management, and teamwork skills help Process Executives effectively coordinate with teams and clients. These capabilities ensure accurate, efficient process execution and contribute to streamlined business operations.
What cities near Springfield, MA are hiring for Process Executive jobs? Cities near Springfield, MA with the most Process Executive job openings:
Infographic showing various Process Executive job openings in Springfield, MA as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, 4% Contract, and 1% Nights. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $93,472 per year, or $44.9 per hour.

Executive Assistant

Mercy Housing & Shelter Corp

Hartford, CT โ€ข On-site

$65K - $70K/yr

Full-time

Medical, Dental, Retirement, PTO

Re-posted 25 days ago


Job description

Job Title: Executive Assistant

Department: Administrative

Reports to: CEO

FLSA Status: Non-Exempt

PHI Access Level: I


Scheduled Work Times/Locations

Monday – Friday, 8:30AM – 4:30PM flexibility for occasional nights and weekends is required.

221 Main Street, Hartford, CT 06106


Ready to be the heart of a leadership team? Can you keep priorities aligned, operations running smoothly, and impact moving forward in a mission-driven housing organization?


To be considered you must submit your cover letter.


Position Summary

The Executive Assistant provides high-level administrative support to the Chief Executive Officer and the Board, ensuring efficient day-to-day operations, effective communication and overall coordination of the executive office. As part of a mission-driven housing nonprofit, this role is essential to organizational success, supporting the CEO through schedule management, communication coordination, and oversight of daily executive operations.

This position balances executive-level support with select office management responsibilities, with a primary focus on supporting senior leadership and board operations. The ideal candidate is highly organized, detail-oriented, and able to manage multiple priorities with professionalism and discretion.


Key Responsibilities:

Executive Support

  • Manage and maintain the CEO’s calendar, including scheduling meetings and resolving conflicts
  • Coordinate internal and external meetings, including preparing agendas and materials
  • Arrange travel and manage related logistics
  • Draft, edit, and format correspondence, reports, and presentations
  • Track assignments, deadlines, and follow-up items
  • Serve as a point of contact for incoming communications and direct inquiries as appropriate


Board Relations & Governance

  • Coordinate Board of Directors and committee meetings, including scheduling and logistics
  • Prepare and distribute Board packets, agendas, and supporting documents
  • Record meeting minutes and maintain official records
  • Support Board communications and document management
  • Assist with onboarding materials for new Board members


Office Management & Operations

  • Oversee day-to-day office operations to ensure an organized and efficient work environment
  • Manage office supplies, equipment, and vendor relationships
  • Coordinate with IT and facilities vendors to address office needs and issues
  • Maintain shared calendars, office systems, and administrative processes


Organizational Coordination

  • Support communication between the CEO and internal staff
  • Assist in coordinating leadership meetings and organizational activities
  • Help plan and execute internal meetings, events, and staff gatherings
  • Provide administrative support for special projects as needed


External Relations Support

  • Assist with scheduling and logistics for meetings with funders, partners, and community stakeholders
  • Support preparation of materials for external meetings and presentations
  • Maintain a professional and courteous approach in all interactions


Qualifications

Required

  • Bachelor’s degree or equivalent experience
  • 5–10 years of administrative experience supporting a senior leader
  • Experience with office coordination or office management responsibilities
  • Strong organizational and time management skills
  • Excellent written and verbal communication skills
  • Ability to handle confidential information with discretion
  • Proficiency in Microsoft Office


Preferred

  • Experience in a nonprofit, housing, human services, or public sector organization
  • Experience supporting a Board of Directors
  • Experience coordinating vendors or managing office operations

Core Competencies

  • Organization & Time Management: Manages multiple priorities effectively
  • Attention to Detail: Produces accurate, high-quality work
  • Communication: Communicates clearly and professionally
  • Reliability: Consistently follows through
  • Problem-Solving: Addresses administrative and operational issues efficiently
  • Interpersonal Skills: Works well with a range of stakeholders
  • Mission Alignment: Demonstrates commitment to the organization’s mission

Compensation & Benefits

Salary range: $65,000-70,000 commensurate with experience

Community Housing Advocates provides a generous employee benefits package, including medical, dental, retirement, short- and long-term disability, and tuition reimbursement. Full-time employees receive 10 days of PTO (paid time off) per year, plus 11 paid holidays and one (1) Floating Holiday and 40 Hours of Accrued Paid Sick Leave.

To be Considered for the position, please Email your cover letter to Ytrujillo@mercyhousingct.org or you will NOT be considered


Scheduled Work Times
Monday – Friday, 8:30AM – 4:30PM flexibility for occasional nights and weekends is required.