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Process Associate Jobs in Gilbert, AZ (NOW HIRING)

Corning

Process Technician I

Phoenix, AZ

$49.19K - $67.64K/yr

Position Summary The Process Technician I supports daily manufacturing operations by monitoring ... Associate's degree or technical certificate in Manufacturing Technology, Engineering Technology ...

Corning

Process Technician II

Phoenix, AZ

$58.21K - $80.04K/yr

As a Process Technician II, you will be responsible for monitoring and optimizing manufacturing ... Associate's Degree; Technical or Vocational training or relevant experience accepted in lieu of ...

Paychex

Manager, Revenue Process Management

Tempe, AZ · On-site

... Associates to coach field teams on process adherence • Ensure compliance with legal, financial, and regulatory requirements (e.g., CPQ approval thresholds, contract redlines) * Team Leadership ...

Paychex

Manager, Revenue Process Management

Phoenix, AZ · On-site

... Associates to coach field teams on process adherence • Ensure compliance with legal, financial, and regulatory requirements (e.g., CPQ approval thresholds, contract redlines) * Team Leadership ...

QCi

Chemical Process Technician

Tempe, AZ · On-site

Ability to lift up to 50 pounds Preferred Qualifications * associate degree in chemistry or a related field * 4+ years of experience in semiconductor fab, chemical processing, or laboratory ...

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How much do process associate jobs pay per hour?

As of Jun 1, 2026, the average hourly pay for process associate in Gilbert, AZ is $28.82, according to ZipRecruiter salary data. Most workers in this role earn between $26.83 and $32.07 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Process Associate, and why are they important?

To excel as a Process Associate, you typically need strong analytical abilities, attention to detail, and at least a high school diploma or bachelor’s degree, depending on the industry. Familiarity with process management software (such as SAP or Oracle), MS Office Suite, and sometimes Six Sigma certification are often valuable. Effective communication, time management, and adaptability help individuals stand out in this role. These skills ensure accuracy, efficiency, and smooth workflow execution, which are critical for supporting business operations and meeting organizational goals.

What does a typical day look like for a Process Associate, and how do they interact with other team members?

A typical day for a Process Associate involves handling and processing transactions, managing data entry tasks, and ensuring that all assigned processes are completed within established timelines and quality standards. Process Associates frequently collaborate with team leads, quality analysts, and other associates to resolve issues or clarify process requirements. They may also participate in team meetings to discuss workflow improvements or share updates. This role requires strong attention to detail and effective communication with both colleagues and, occasionally, clients to ensure seamless operations.

What are Process Associates?

Process Associates are entry-level professionals who support the day-to-day operations of a business by handling administrative tasks, data processing, and workflow management. They often work in sectors like finance, healthcare, and business process outsourcing, ensuring processes run smoothly and efficiently. Their responsibilities include data entry, documentation, quality checks, and assisting with process improvements. Strong attention to detail, communication skills, and familiarity with relevant software are important for success in this role.

What are the skills for a process associate?

A process associate typically needs strong attention to detail, good communication skills, and proficiency in data entry and basic computer applications like MS Office. Analytical thinking, problem-solving abilities, and the ability to follow standard operating procedures are also important. Familiarity with industry-specific tools or software may enhance performance in this role.

What is the work of a process associate?

A process associate is responsible for executing and monitoring specific business processes to ensure efficiency and accuracy. They often handle data entry, process documentation, and quality checks, using tools like ERP or CRM systems, and may work in shifts depending on the organization’s needs.

What is the difference between Process Associate vs Customer Service Executive?

AspectProcess AssociateCustomer Service Executive
Primary RoleSupports business processes, data entry, and operationsHandles customer inquiries, complaints, and support
Work EnvironmentBack-office, process-drivenFront-office, client-facing
Required SkillsAttention to detail, process knowledge, basic IT skillsCommunication skills, problem-solving, patience
Industry UsageBPO, finance, healthcare, ITBPO, retail, telecom, banking

While both roles are common in BPO and related industries, a Process Associate primarily supports operational processes behind the scenes, whereas a Customer Service Executive directly interacts with clients to resolve issues. Understanding these differences helps job seekers identify roles aligned with their skills and career goals.

What are the most commonly searched types of Process jobs in Gilbert, AZ? The most popular types of Process jobs in Gilbert, AZ are:
What are popular job titles related to Process Associate jobs in Gilbert, AZ? For Process Associate jobs in Gilbert, AZ, the most frequently searched job titles are:
What job categories do people searching Process Associate jobs in Gilbert, AZ look for? The top searched job categories for Process Associate jobs in Gilbert, AZ are:
What cities near Gilbert, AZ are hiring for Process Associate jobs? Cities near Gilbert, AZ with the most Process Associate job openings:
Process Associate jobs near you
Infographic showing various Process Associate job openings in Gilbert, AZ as of May 2026, with employment types broken down into 2% As Needed, 65% Full Time, 28% Part Time, 2% Temporary, and 3% Contract. Highlights an 88% Physical, 4% Hybrid, and 8% Remote job distribution, with an average salary of $59,956 per year, or $28.8 per hour.

Associate Director of Process Design & Optimization

Johnson & Johnson

Phoenix, AZ

Full-time

Retirement, PTO

Posted 3 days ago

Johnson & Johnson rating

8.1

Company rating: 8.1 out of 10

Based on 99 frontline employees who took The Breakroom Quiz

33rd of 71 rated pharmaceutical

Job description

At Johnson & Johnson,we believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Customer Management

Job Sub Function:

Customer Service Operations

Job Category:

People Leader

All Job Posting Locations:

Horsham, Pennsylvania, United States of America, Orlando, Florida, United States of America, Phoenix, Arizona, United States, Pittsburgh, Pennsylvania, United States of America, Raleigh, North Carolina, United States, Titusville, New Jersey, United States of America

Job Description:

About Innovative Medicine

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.

Learn more at https://www.jnj.com/innovative-medicine

Johnson & Johnson Innovative Medicine is recruiting for an Associate Director of Process Design & Optimization located in Pittsburgh, PA; Raleigh, NC; Orlando, FL; Phoenix, AZ; Horsham PA or Titusville NJ.

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.

Learn more at https://www.jnj.com/innovative-medicine

Purpose:

The Associate Director, Process Design & Optimization will lead the strategic evolution of end-to-end patient support service models, ensuring alignment with enterprise objectives and long-term growth priorities. This role is accountable for shaping and delivering components of the strategic roadmap through cross-functional leadership, driving scalable process design, and optimizing operational performance across HUB and pharmacy ecosystems.

This leader will operate with a high degree of autonomy, translating business strategy into sustainable operating models and process standards that improve patient and agent experience while delivering measurable business outcomes. The role will partner with cross-functional partners to ensure workflows and technologies are optimized; and HUB and pharmacy operations are running synergistically.

The Associate Director will partner closely with the Immunology and Oncology Contact Center Innovation & Implementation teams to drive the successful pull through strategic initiatives aimed at establishing an AI-powered contact center, managed by exceptional talent, delivering a personalized, quick, seamless, and consistent patient experience.

Responsibilities:

  • Lead the development and execution of strategic process design initiatives aligned to organizational priorities and transformation goals
  • Own the discovery, mapping and ongoing maintenance of the current-state patient and agent journeys
  • Define and evolve future-state operating models that support scalability, efficiency, and differentiated patient experience across programs.
  • Standardize key workflows, decision trees, and handoffs to improve right-first-time execution and reduce rework/defects.
  • Oversee the delivery of key components of the strategic plan, ensuring initiatives are executed effectively through cross-functional teams and/or external partners.
  • Provide directional leadership, enabling project teams to deliver on defined objectives.
  • Gain a deep understanding of HUB and pharmacy systems and their integrations, ensure proper flow or referrals between systems, and liaise with technology teams on ways to optimize.
  • Lead and influence matrixed teams, ensuring alignment with priorities and delivery expectations.
  • Ensure processes and operating models adhere to regulatory, compliance, and quality standards, including patient privacy and documentation requirements.
  • Coach teams on structured problem solving, process thinking, and change adoption.
  • Serve as submission owner through demand intake process.
  • Up to 25% travel.
  • Other duties assigned based on staffing, coverage, and program implementation needs.

Required Qualifications:

  • Bachelor's Degree
  • A minimum of 8 years of progressive experience in process design, process improvement, operations excellence, customer experience, and/or contact center/patient services operations
  • Deep knowledge of patient support programs, HUB operational workflows and patient access and affordability solutions (such as reimbursement services, free drug program and pharmacy services)
  • Demonstrated ability to solve problems, design and successfully deploy workflow enhancements
  • Strong written and verbal communication skills; ability to synthesize complex work into executive-ready updates

Preferred Qualifications:

  • Lean / Six Sigma (Green Belt or Black Belt), Design Thinking, Human-Centered Design, or comparable process excellence certification.
  • Experience with journey mapping, service blueprinting, and agent workflow design in Visio.
  • Familiarity with healthcare/patient services compliance concepts (privacy, documentation standards, quality management practices).

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants' needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers and internal employees contact AskGS to be directed to your accommodation resource.

Required Skills:

Preferred Skills:

Advanced Analytics, Customer Centricity, Customer Relationship Management (CRM), Customer Retentions, Customer Satisfaction, Customer Support Operations, Customer Support Platforms, Customer Support Policies and Procedures, Customer Support Trends, Developing Others, Emotional Intelligence, Fact-Based Decision Making, Inclusive Leadership, Leadership, Performance Measurement, Process Optimization, Standard Operating Procedure (SOP), Team Management

The anticipated base pay range for this position is :

$122,000.00 - $212,750.00

Additional Description for Pay Transparency:

Subject to the terms of their respective plans, employees are eligible to participate in the Company's consolidated retirement plan (pension) and savings plan (401(k)).
This position is eligible to participate in the Company's long-term incentive program.
Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits:
Vacation -120 hours per calendar year
Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado -48 hours per calendar year; for employees who reside in the State of Washington -56 hours per calendar year
Holiday pay, including Floating Holidays -13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave - 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave - 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
Caregiver Leave - 80 hours in a 52-week rolling period10 days
Volunteer Leave - 32 hours per calendar year
Military Spouse Time-Off - 80 hours per calendar year

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