Job Title: Transaction Processor / Customer Service (CSR)
Location: East Hartford, CT 06108
Duration: 06 - 12 Months
Shift Timing: 08:30 AM - 05:00 PM (Monday - Friday)
Pay Rate: $20.69/- on W2
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Roles and Responsibilities:
We are seeking Transaction Processor Associate II professionals to support a high-volume administrative and processing environment in East Hartford, CT. This is a hybrid role that combines transaction processing, data entry, and light customer support.
In this role, you will work with programs that provide financial assistance (e.g., SNAP-related benefits), ensuring accurate processing of consumer information and maintaining high productivity and quality standards.
Process and submit denial letters and eligibility-related documentation accurately and in compliance with procedures
Perform data entry and screening of consumer information using multiple systems
Maintain high standards for productivity, accuracy, and quality (QAP)
Research, analyze, and update consumer records as needed
Communicate with clients via written and verbal channels
Provide support to the call center team during peak times (inbound inquiries)
Accurately document all interactions and updates
Ensure timely completion of tasks to meet contract deadlines
Adhere to attendance, compliance, and workplace policies
Contribute to a positive team environment and continuous improvement efforts
Required Qualifications
High School Diploma or GED required
Must meet at least two of the following:Associate's degree or higher
6+ months of call center or customer-facing experience
Experience processing eligibility or transactional data
Typing speed of 40+ WPM
Strong attention to detail and accuracy
Ability to work in a fast-paced, structured environment
Key Skills & Competencies
Strong data entry and multi-system navigation skills
Ability to prioritize tasks and meet production goals
Analytical thinking and problem-solving ability
Excellent communication and interpersonal skills
Ability to work independently after training
Flexibility and adaptability in a changing environment
Professionalism and reliability with strong attendance
Preferred Qualifications
Experience in public assistance programs (SNAP, Medicaid, etc.)
Prior experience in high-volume processing or back-office operations
Customer service experience handling sensitive or escalated situations
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