Process Assistant Jobs in Ankeny, IA (NOW HIRING)

Remote (Iowa-Based Preferred) | Training in West Des Moines

Starting Pay: $28.00/hour

Family Creations is a nationally recognized surrogacy and egg donation agency that has spent more than 20 years helping build families through third-party reproduction. We are seeking a compassionate, organized, and highly motivated professional to join our team as a Surrogate Recruitment & Intake Coordinator with defined opportunity for growth into Director of the intake department after training and growth.

This position combines relationship-building, recruiting, customer service, and administrative coordination. You will serve as one of the first points of contact for women interested in becoming surrogates, guiding them through the initial stages of the screening process while ensuring every detail is documented accurately and efficiently.

While this position is primarily remote, candidates should be located within driving distance of the Des Moines metro area for in-person training and occasional meetings at our West Des Moines office.

What You'll Do

• Collect, organize, and track required documentation for surrogate candidates throughout the screening process
• Maintain detailed and accurate records to ensure each candidate's file is complete and up to date
• Follow up with candidates regarding missing documents, forms, and outstanding requirements
• Monitor candidate progress through multiple screening stages and ensure deadlines and next steps are completed in a timely manner
• Serve as a primary point of contact for prospective surrogates during the intake and screening process
• Conduct phone and Zoom interviews with prospective surrogates
• Educate candidates about the surrogacy process and agency requirements
• Build positive relationships with applicants and provide ongoing support and communication
• Coordinate with records, matching, and case management teams to facilitate a smooth screening process
• Assist with creating and updating surrogate profiles
• Identify potential concerns, discrepancies, or missing information and escalate when appropriate
• Support recruitment initiatives and special projects as needed

What We're Looking For

• Exceptional communication and interpersonal skills
• Strong organizational and time-management abilities
• Ability to balance relationship-building with detailed administrative work
• High level of professionalism and discretion
• Strong written communication skills
• Self-motivated and comfortable working independently
• Proficiency with Microsoft Office and web-based systems
• Ability to manage multiple priorities simultaneously

Preferred Experience

• Healthcare
• Patient coordination
• Recruiting
• Admissions counseling
• Human services
• Social work
• Case management
• Customer service
• Administrative coordination

Experience in surrogacy or fertility services is a plus, but not required.

Benefits

We believe in taking care of our team.

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• 401(k)
• Paid Time Off
• Paid Holidays
• Remote Work Flexibility

Growth Opportunity

This position offers a clear path for advancement within the organization. We are looking for someone who wants to grow with Family Creations long-term.

Successful candidates will have opportunities to advance into senior-level leadership roles, including salaried management positions with expanded responsibilities and enhanced benefits, including unlimited PTO.

About Family Creations

Family Creations has been helping intended parents, surrogates, and egg donors create families for more than two decades. We are a small, mission-driven team that values compassion, integrity, professionalism, and exceptional client care.

If you are passionate about helping others, enjoy building relationships, and thrive in an environment that combines people-focused work with strong organization and attention to detail, we'd love to hear from you.

Family Creations is a nationally recognized surrogacy and egg donation agency that has been helping build families for more than 20 years. Throughout our history, we have earned an outstanding reputation for professionalism, integrity, and exceptional client care.

We believe that successful journeys begin with trust. Our commitment to ethical practices, transparency, and doing what is right for intended parents, surrogates, donors, and team members guides every decision we make.

At Family Creations, we have built a collaborative, supportive culture where hard work, initiative, and performance are recognized and rewarded. We are professional in our work, but approachable in our relationships. Our team genuinely cares about one another and the families we serve.

We are passionate about helping people find meaningful careers, not just jobs. We encourage professional growth, provide opportunities for advancement, and strive to help each team member discover their strengths and build a long-term future within our organization.

If you are looking for a career where you can make a real difference in people's lives while working alongside a dedicated and compassionate team, we would love to hear from you.