Problem Resolution Manager Jobs in Ontario (NOW HIRING)

• Great Experience: Every customer is entitled to a great experience
• Integrity: We are honest and transparent in our actions
• Diversity: We are stronger through the inclusion of people, brands and ideas
• Innovation: We passionately embrace opportunities for new and continuous improvements
• Empowerment: We encourage and support our people in taking initiative
• Giving Back: We positively impact the communities in which we live, work and raise families

• Act as liaison between the customer and the financial institution by obtaining confirmation of financing, insurance, licensing, and other personal information for customers.
• Prepare credit applications for all customers and provide alternate solutions for customers who are not immediately approved for financing.
• Examine all required paperwork with the customer in order to complete the transaction.
• Build relationships with customers in order to close deals and ensure customer satisfaction, as well as being expected to keep in close contact with other departments to ensure an efficient and profitable sales operation.
• Engage with customers to up-sell financing, extended warranty, insurance, and chemical options with all customers in order to increase customer satisfaction as well as dealership profit.
• Maintain confidentiality on all sensitive information provided by customers.
• Establish a procedure to evaluate deals in accordance with lender and dealership guidelines.
• Maintain a lender guide of all relevant programs that is currently in use and retain  product knowledge.
• Analyze credit reports in order to recognize a conventional deal and turnover accordingly.
• Prepare cost special finance deals, along with the profit sheets.
• Coordinate with auditors to ensure annual monitoring is carried out.
• Assess the changes in financial regulations and legislation, in order to stay up-to-date on the current changes.
• Advise Sales Consultants on how to obtain higher gross sales in the future.
• Attend weekly meetings with the Sales Manager and the General Sales Manager and give updates on current performance status along with current areas of opportunity.
• Prepare weekly and monthly reports as requested by management.
• Train Sales Consultants on finance, insurance, and protection products.
• Coordinate with the Sales and Service departments to schedule delivery dates, as well as the pre-delivery clean up services. 
• Be knowledgeable of provincial regulations regarding finance and the fair credit reporting act.
• Comply with strict regulations and requirements of the Ontario Motor Vehicle Industry Council (OMVIC).
• Ability to work in adherence to company safety standards at all times.
• Comply with all company policies, standards and procedures. 
• Other duties as required by management.

• High School Diploma or GED is required.
• Minimum of 2-3 years sales experience, preferably in an automotive or financial services environment.
• Minimum of 1-2 years Dealer Financial Service experience.
• OMVIC Certification required.
• Dealer CRM system experience is required.
• Must have a valid Ontario Driver's License and good driving record.
• Knowledge of financial institutions, insurance policies, and warranty options.
• Ability to read, understand, and calculate banking figures such as discounts, interest rates, percentages, and commissions.
• Strong knowledge of sales principles, methods, practices, and techniques.
• Solid negotiation, conflict resolution, and people management skills.
• Strong problem identification and problem resolution skills.
• Strong computer skills, proficient in G-suite and Microsoft Excel.
• Outstanding verbal and written communication skills.
• Strong time management and organizational skills.
• Ability to maintain a high degree of confidentiality.
• Personable, reliable, courteous.
• Ability to work flexible hours and work around a changing schedule. 

• Excellent management support and guidance
• Opportunities through our Internal career mobility program
• Access to health, dental and vision insurance
• Disability, critical illness and life insurance for the unexpected
• Our Employee Assistance Plan (EAP) for you and your family's wellness
• Discount on vehicles, service and parts for you and your family
• Discounts to retailers and service providers across the country
• Free and engaging employee events 
• Did we mention we love giving back to our communities?!

Job Type: Full Time - Permanent

Compensation (expected annual earnings): $90,000 - $140,000 per year. This is a 100% commission role with no base salary. The range reflects historical earnings at this dealership; actual earnings vary based on individual performance and business volumes.

Minimum earnings: In accordance with the Employment Standards Act, commission-paid employees will be paid at least the applicable Ontario minimum wage for all hours worked. Any minimum-wage top-up paid may be reconciled quarterly in accordance with the compensation plan.

Performance Auto Group is a leading automotive company in Ontario with over 2000 employees, 23 brands and 44 locations in Brampton, Brantford, Bolton, Grimsby, Mississauga, Orangeville, St. Catharines, Huntsville and Toronto. Performance Auto Group also includes AutoPlanet, Canada’s largest indoor used car showroom.

This recruitment process involves the use of artificial intelligence, and this job posting is for an existing vacancy. 

Performance Auto Group is an equal opportunity employer. Accommodations are available throughout the recruitment and selection process in accordance with applicable legislation. We thank all applicants for their interest; however, only those selected for an interview will be contacted.