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Problem Resolution Manager Jobs in Woodstock, ON

Ferrero

Maintenance Supervisor - Biscuits

Brantford, ON · On-site

CA$95K - CA$115K/yr

... problem resolution and sustainable countermeasures. Support, implement, and sustain Centerlining ... managers. What We Offer: Careers with caring built in - discover our benefits here. The base ...

Ferrero

Maintenance Supervisor - Biscuits

Brantford, ON · On-site

CA$95K - CA$115K/yr

... problem resolution and sustainable countermeasures. • Support, implement, and sustain ... managers. What We Offer: Careers with caring built in - discover our benefits here. The base ...

S&P Global

Project Manager

London, ON · Hybrid

... problem resolution. Qualifications: * Education & Experience: 5 years of relevant project management experience, including proven ability to execute vaguely defined tasks using analytical skills ...

Carmeuse

Regional Project Manager

Ingersoll, ON · On-site

CA$110K - CA$145K/yr

Manages outside engineering companies and contractors either directly or through construction ... Strong problem resolution abilities. * Demonstrable team work and maturity with a strong work ethic.

Marwood International

Team Leader

Tillsonburg, ON · On-site

CA$28.50/hr

Problem resolution escalation, SRI, By-Pass Management * Aware of shipping requirements and reporting downtime * Follow correct protocol to troubleshoot * Evaluate and report on parts inventory ...

McLean & Company

Sales Director

London, ON · Remote

Ability to prioritize and manage time in the face of competing priorities. * Strong analytical and problem resolution skills at both a strategic and functional level. * Excellent negotiation, sales ...

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Problem Resolution Manager information

What cities near Woodstock, ON are hiring for Problem Resolution Manager jobs?

Cities near Woodstock, ON with the most Problem Resolution Manager job openings:

Customer Service Representative

Kitchener, ON

PGW Auto Glass
Wholesale • 501 - 1,000 employees
Learn more about PGW Auto Glassexternal

CA$20/hr

Full-time

Re-posted 6 days ago

PGW Auto Glass rating

4.9

Company rating: 4.9 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

Job description

Job Summary: This role involves handling inbound and outbound customer interactions to ensure accurate scheduling, billing, and service resolution. The ideal candidate will have strong communication skills, problem-solving abilities, and a commitment to delivering excellent customer service.

In this role, you will manage customer inquiries, orders, complaints, troubleshooting, and returns while working closely with distribution centers, third-party carriers, and suppliers to resolve issues efficiently in a fast paced, team-oriented environment. 

Key Responsibilities & Duties:   

·       Respond to inbound customer calls and emails regarding price quotes, orders, scheduling, billing, and service inquiries.

·       Provide professional and efficient customer service while maintaining a high level of courtesy and accuracy.

·       Troubleshoot and resolve customer complaints, including shipping issues, product concerns, and service discrepancies.

·       Facilitate returns and coordinate with distribution centers and suppliers to ensure accurate processing.

·       Maintain accurate documentation of customer interactions, issues, and resolutions using CRM software.

·       Follow up with customers throughout the resolution process to ensure satisfaction.

·       Route calls to the appropriate department when necessary, ensuring a seamless customer experience.

·       Assist in generating sales and upselling opportunities based on inbound customer inquiries.

·       Stay knowledgeable about product inventory, ADAS systems, and calibration processes to provide accurate information to customers.

·       Ensure consistent communication between the company and customers to foster strong relationships.

·       Perform data entry, process cancellations, credits, and invoicing as needed.

·       Support additional call center functions and assume other duties as assigned.

Qualifications & Skills:  

·       Strong verbal and written communication skills with the ability to convey information clearly and professionally.

·       Previous customer service experience in a call center environment.

·       Ability to multi-task in a fast-paced, high-volume environment.

·       Strong problem-solving and conflict resolution skills.

·       Attention to detail and ability to work under frequent interruptions.

·       Experience using CRM systems and data entry tools.

·       Sound knowledge of customer service principles and best practices.

·       Ability to work independently and as part of a team.

·       High School diploma or equivalent required.

Work Environment & Physical Requirements (if applicable):  

·       Work is primarily sedentary; must be able to sit for extended periods while using a computer, keyboard, and mouse.

·       Occasional lifting and moving up to 50 lbs. may be required.

·       Fast-paced environment with frequent customer interactions and problem resolution.

·       Some overtime may be required as needed.

Pay Rate: $20. per hour

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