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Problem Manager Jobs in Washington, DC (NOW HIRING)

BMNT

Project Lead - H4D Problem Curation

Arlington, VA · On-site

... problem curation pipeline. In this role, you are responsible for guiding sourced military and ... You will manage the execution of key workflow tasks, enforce strict quality assurance, ensure clean ...

BMNT

Project Lead - H4D Problem Curation

Washington, DC · Hybrid

... problem curation pipeline. In this role, you are responsible for guiding sourced military and ... You will manage the execution of key workflow tasks, enforce strict quality assurance, ensure clean ...

BMNT

Project Lead - H4D Problem Curation

Arlington, VA · Hybrid

... problem curation pipeline. In this role, you are responsible for guiding sourced military and ... You will manage the execution of key workflow tasks, enforce strict quality assurance, ensure clean ...

Chenega Sentinel 360

Operations Manager

Chantilly, VA · On-site

$123K/yr

Monitor service levels, system availability, incident response, change management, problem management, and continuous improvement initiatives. * Develop and implement operational policies, procedures ...

Chenega Sentinel 360

Operations Manager

Chantilly, VA · On-site

$123K/yr

Monitor service levels, system availability, incident response, change management, problem management, and continuous improvement initiatives. * Develop and implement operational policies, procedures ...

Chenega Sentinel 360

Operations Manager

Chantilly, VA · On-site

$123K/yr

Monitor service levels, system availability, incident response, change management, problem management, and continuous improvement initiatives. * Develop and implement operational policies, procedures ...

InstantServe LLC

Program Manager

Rockville, MD · On-site

Shall have experience managing knowledge management, problem management, and project management with a focus on interactive customer * service. * Shall have experience with staffing level management ...

Chenega Corporation

Operations Manager

Chantilly, VA

$123K/yr

Monitor service levels, system availability, incident response, change management, problem management, and continuous improvement initiatives. * Develop and implement operational policies, procedures ...

ActioNet

Call Center (Tier 1) Manager

Rockville, MD · On-site

Oversee ITSM ticket quality, documentation, and adherence to ITIL incident, request, and problem management processes. Promote continuous service improvement through customer feedback, performance ...

ActioNet

Call Center (Tier 1) Manager

Rockville, MD · On-site

Oversee ITSM ticket quality, documentation, and adherence to ITIL incident, request, and problem management processes. Promote continuous service improvement through customer feedback, performance ...

ActioNet

Call Center (Tier 1) Manager

Rockville, MD · On-site

Knowledge of ITIL Incident, Request, Knowledge, and Problem Management processes. * Strong leadership, communication, and customer service management skills. Key Competencies * Service Desk ...

ActioNet

Call Center (Tier 1) Manager

Rockville, MD · On-site

Knowledge of ITIL Incident, Request, Knowledge, and Problem Management processes. * Strong leadership, communication, and customer service management skills. Key Competencies * Service Desk ...

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Showing results 21-40

All JobsProblem JobsProblem Manager JobsProblem Manager Jobs in Washington, DC

Problem Manager information

See Washington, DC salary details

$31.7K

$69.5K

$130.8K

How much do problem manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for problem manager in Washington, DC is $69,544.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,900.00 and $95,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a problem manager, and why are they important?

To thrive as a Problem Manager, you need expertise in IT service management, strong analytical abilities, and troubleshooting skills, often supported by a degree in information technology or a related field. Familiarity with ITIL frameworks, incident management systems (like ServiceNow or Remedy), and relevant certifications such as ITIL Foundation or Problem Management Certification are highly valuable. Excellent communication, stakeholder management, and critical thinking skills help you proactively resolve complex issues and coordinate across departments. These skills ensure the effective identification, tracking, and permanent resolution of system problems, minimizing business impact and improving organizational stability.

What is the role of a problem manager?

A problem manager is responsible for identifying, analyzing, and resolving the root causes of incidents to prevent future issues. They work closely with IT teams, utilize problem management tools, and follow ITIL best practices to improve service stability and reduce downtime.

What are the primary challenges a problem manager faces in their day-to-day work?

Problem Managers often contend with balancing multiple high-priority incidents while ensuring root cause analysis is thorough and documented. They must navigate between different technical teams and stakeholders to drive consensus and implement long-term solutions, which can be challenging under tight deadlines. Rapidly changing IT environments and evolving business needs require continual learning and adaptability. However, successfully overcoming these challenges leads to improved service reliability, increased job satisfaction, and valuable visibility within the organization.

What does a problem manager do?

A Problem Manager is responsible for identifying, analyzing, and resolving recurring IT issues to prevent future incidents. They work closely with technical teams to find root causes, implement solutions, and improve overall service reliability. Their goal is to minimize business disruptions by proactively managing problems and ensuring permanent fixes.

What is a problem manager?

A problem manager is a professional responsible for identifying, analyzing, and resolving the root causes of incidents within an organization’s IT or service environment. They work to prevent recurring issues by implementing solutions and often use ITIL frameworks and tools to manage problem records and coordinate with technical teams.
What job categories do people searching Problem Manager jobs in Washington, DC look for? The top searched job categories for Problem Manager jobs in Washington, DC are:
Problem Manager jobs near you
Infographic showing various Problem Manager job openings in Washington, DC as of August 2026, with employment types broken down into 86% Full Time, and 14% Contract. Highlights an 95% In-person, and 5% Remote job distribution, with an average salary of $69,544 per year, or $33.4 per hour.

Network Problem Management Quality Assurance Lead

CACI International, Inc.

Sterling, VA

$265K/yr

Full-time

Medical, Retirement, PTO

Re-posted 11 days ago

Job description

Job Title: Network Problem Management Quality Assurance Lead
Job Category: Information Technology
Time Type: Full time
Minimum Clearance Required to Start: TS/SCI with Polygraph
Employee Type: Regular
Percentage of Travel Required: Up to 10%
Type of Travel: Local
* * *
The Opportunity: We are seeking an experienced ITIL Network Problem Management Quality Assurance Lead to ensure the effectiveness and efficiency of our network problem management processes. The successful candidate will be responsible for implementing quality assurance measures, conducting audits, and driving continuous improvement in alignment with ITIL best practices.
Responsibilities:
  • Lead the development and implementation of ITIL-based problem management strategies and processes for network operations
  • Oversee regular audits of the problem management system to ensure compliance to customer policies, directives and governance and identify areas for improvement
  • Develop and implement quality assurance processes for network problem management
  • Analyze problem management metrics and KPIs to identify areas for improvement
  • Ensure proper documentation and categorization of network problems
  • Collaborate with network engineering teams to conduct root cause analysis, implement preventive measures, and reduce recurring issues
  • Develop and maintain quality standards for problem management processes
  • Provide training and guidance on ITIL problem management best practices
  • Create and present reports on problem management performance to stakeholders
  • Drive continuous improvement initiatives within the problem management function
  • Lead a team of problem management analysts, providing guidance, mentorship, and performance evaluations
  • Coordinate with other ITSM process owners to integrate problem management with incident, problem, and change management processes.
  • Drive continuous improvement initiatives
  • Report on problem management performance to senior management and stakeholders
  • Develop and deliver training programs on ITIL problem management best practices

Qualifications:
  • Bachelor's degree in Computer Science, Information Technology, or related field
  • 10+ years of experience in network operations, quality assurance, or related roles
  • TS/SCI with Poly required
  • Experience with major ITSM platforms (e.g., ServiceNow, BMC Remedy)
  • ITIL certification in Problem Management
  • Strong knowledge of network technologies and protocols
  • Experience with quality assurance methodologies and auditing processes
  • Excellent analytical and problem-solving skills
  • Strong leadership and team collaboration abilities
  • Outstanding communication and reporting skills
  • Proficiency in ITSM tools and data analysis software

Desired:
  • Knowledge of other IT frameworks like COBIT or ISO/IEC 20000

This position is contingent on funding and may not be filled immediately. However, this position is representative of positions within CACI that are consistently available. Individuals who apply may also be considered for other positions at CACI.
What You Can Expect:
A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.
An environment of trust.
CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.
Pay Range:
There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.
The proposed salary range for this position is:
$120,800 - $265,800
CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.

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