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Principal Technical Account Manager Jobs in Ridgewood, NJ

Harmony Inc

Technical Account Manager

New York, NY · On-site

$120K - $170K/yr

We need a Technical Account Manager who owns the full post-sale technical relationship with our customers, from making sure the product works to making sure they're getting real value from it. This ...

Treasure AI

Technical Account Manager

Manhattan, NY · On-site

The Technical Account Manager (TAM) at Treasure AI is a technical specialist role focused on providing advanced platform expertise and implementation support to both enterprise customers and ...

Avoca AI

Technical Account Manager

New York, NY · On-site

$130K - $170K/yr

About the Role As a Technical Account Manager at Avoca, you'll own the post‑sales technical relationship with our customers, bridging implementation details and ongoing account strategy. You'll ...

FIS

Technical Account Manager

New York, NY · On-site

$121K - $207K/yr

The Technical Account Manager (TAM) serves as a strategic technical advisor and client advocate. This role is pivotal in ensuring that clients receive comprehensive technical support across their ...

Bipsync

Senior Technical Account Manager

New York, NY · On-site

$135K - $155K/yr

About the Role The Senior Technical Account Manager (TAM) is a senior, customer-facing technical partner for key accounts. You'll own complex technical workflows, configuration and integration ...

Worldpay, Inc.

Technical Account Manager

New York, NY · On-site

$121K - $207K/yr

The Technical Account Manager (TAM) serves as a strategic technical advisor and client advocate. This role is pivotal in ensuring that clients receive comprehensive technical support across their ...

Bipsync

Senior Technical Account Manager

Manhattan, NY · On-site

$135 - $155/hr

About the Role The Senior Technical Account Manager (TAM) is a senior, customer‑facing technical partner for key accounts. You'll own complex technical workflows, configuration and integration ...

Geordie AI

Technical Account Manager

New York, NY · On-site +1

We're looking for a technical, customer-focused Technical Account Manager to own the post-sale relationship with our customers and make sure they get the best from their Geordie deployment, fast. You ...

Axon

Technical Account Manager - Dedrone

New York, NY · On-site

Y Software Technical Account Manager (L-7) Dedrone Your Impact As a Technical Account Manager supporting Dedrone by Axon, you will be a key player in deploying and supporting Dedrone's airspace ...

Braze

Technical Account Manager

New York, NY · On-site

WHAT YOU'LL DO As a Technical Account Manager, you will own the ongoing technical relationship through the entire lifecycle of customers in your portfolio, collaborating very closely alongside the ...

Axon

Technical Account Manager - Dedrone

New York, NY · On-site

Y Software Technical Account Manager (L-7) Dedrone Your Impact As a Technical Account Manager supporting Dedrone by Axon, you will be a key player in deploying and supporting Dedrone's airspace ...

Outtake

Technical Account Manager

New York, NY · On-site

About the Role Outtake is looking for a Technical Account Manager to lead customer-facing engagements and ensure successful delivery from pilot to long-term adoption. In this role, you'll live at the ...

Supper

Technical Account Manager

New York, NY · On-site

About the role Supper is hiring a first Technical Account Manager to join our Customer Success team. In this role, you will interact daily with high-growth customers, leveraging AI to help them ...

Braze

Technical Account Manager

New York, NY · On-site

$99K - $112K/yr

WHAT YOU'LL DO As a Technical Account Manager, you will own the ongoing technical relationship through the entire lifecycle of customers in your portfolio, collaborating very closely alongside the ...

Lema AI

Technical Account Manager

Manhattan, NY · On-site +1

$170K - $200K/yr

... technical enablement and integrations, and partner closely with Account Executives to ensure ... Manage the Customer Lifecycle: Own a portfolio of customers from onboarding through adoption and ...

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Showing results 21-40

All JobsPrincipal Technical Account JobsPrincipal Technical Account Manager JobsPrincipal Technical Account Manager Jobs in Ridgewood, NJ

Principal Technical Account Manager information

See Ridgewood, NJ salary details

$40.5K

$87.4K

$171K

How much do principal technical account manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for principal technical account manager in Ridgewood, NJ is $87,444.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,700.00 and $101,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a principal technical account manager?

To thrive as a Principal Technical Account Manager, you need in-depth technical expertise, experience in customer-facing roles, and a relevant degree such as computer science or engineering. Familiarity with cloud platforms, CRM systems, and technical certifications like AWS Certified Solutions Architect or equivalent are often required. Exceptional communication, problem-solving, and leadership skills enable you to build strong client relationships and manage complex technical projects. These abilities are crucial for delivering strategic value, ensuring customer satisfaction, and driving long-term business growth.

What is the difference between Principal Technical Account Manager vs Technical Account Manager?

AspectPrincipal Technical Account ManagerTechnical Account Manager
CredentialsTypically requires advanced technical certifications and extensive industry experienceRequires relevant technical certifications and experience, but generally less extensive
Work EnvironmentStrategic, high-level client engagement, often involved in account planning and leadershipOperational, focused on day-to-day technical support and customer success
Employer & Industry UsageCommon in large tech companies, cloud providers, and enterprise software firmsWidely used across tech, SaaS, and cloud service providers

The Principal Technical Account Manager typically handles strategic client relationships, providing high-level technical guidance, while the Technical Account Manager focuses on daily technical support and customer success. Both roles require technical expertise, but the Principal role involves more leadership and strategic planning.

How does a principal technical account manager typically collaborate with internal engineering and product teams to address client needs?

A Principal Technical Account Manager (TAM) works closely with internal engineering and product teams by serving as the voice of the customer, relaying complex technical requirements and feedback to help shape product enhancements. They participate in regular cross-functional meetings, prioritize client issues, and coordinate with development teams to ensure timely resolution of escalated technical challenges. This role often involves translating business goals into actionable technical solutions, fostering strong partnerships between clients and internal stakeholders, and driving product improvements based on real-world client feedback.
What are popular job titles related to Principal Technical Account Manager jobs in Ridgewood, NJ? For Principal Technical Account Manager jobs in Ridgewood, NJ, the most frequently searched job titles are:
What job categories do people searching Principal Technical Account Manager jobs in Ridgewood, NJ look for? The top searched job categories for Principal Technical Account Manager jobs in Ridgewood, NJ are:
Principal Technical Account Manager jobs near you
Infographic showing various Principal Technical Account Manager job openings in Ridgewood, NJ as of June 2026, with employment types broken down into 100% Full Time. Highlights an 89% In-person, and 11% Remote job distribution, with an average salary of $87,444 per year, or $42 per hour.

Technical Account Manager

Harmony Inc

New York, NY • On-site

$120K - $170K/yr

Full-time

Medical, Dental, Vision, Retirement

Posted 25 days ago

Job description

About Harmony
Harmony gives every employee an always-on expert for every service request, inside the tools they already use. Deployed inside Slack and Microsoft Teams, its agents draw on a context graph connecting each employee's identity, devices, applications, and history, resolving requests across IT, HR, finance, procurement, and legal automatically, before a ticket ever opens.
With 100+ prebuilt agents that deploy in days, not months, and a 70% no-touch resolution rate, Harmony removes the manual work from enterprise service without removing the humans who should own the hard problems. Built for IT and HR teams that are done waiting for their service platform to catch up with the rest of the business.
About the Role
Harmony is building an enterprise service management platform that runs itself. We need a Technical Account Manager who owns the full post-sale technical relationship with our customers, from making sure the product works to making sure they're getting real value from it.
This role blends technical support with strategic account management. You'll troubleshoot issues, drive adoption, monitor customer health, and be the person our customers trust to keep things running and growing. When a customer needs help, you're the first call. When a customer is at risk, you're the one who catches it early.
There's a lot of room to grow here, and we'll make sure you have the support and ownership to do it from day one.
What You'll Do
  • Own the ongoing relationship with a portfolio of customers, serving as their primary technical point of contact
  • Drive product adoption and usage, ensuring customers are getting full value from the platform and discovering capabilities they haven't explored yet
  • Monitor customer health proactively: track engagement patterns, flag risks early, and intervene before small issues become big problems
  • Troubleshoot technical issues across the platform, including configuration problems, integration errors, and unexpected behavior
  • Reproduce, document, and escalate bugs to Engineering with clear steps and context
  • Help build the internal infrastructure that supports the customer experience: implementing and configuring the tools, systems, and processes the team relies on as we scale
  • Build dashboards, reports, and internal tooling to track customer health, support trends, and account metrics, making the data accessible and actionable for the team
  • Contribute to and maintain internal documentation, runbooks, and knowledge base articles
  • Collaborate with Solution Engineering during onboarding and implementation to provide continuity into the post-sale relationship
  • Surface customer feedback and usage patterns to Product and Engineering to inform the roadmap

What We're Looking For
Required Qualifications
  • 2+ years of experience in technical account management, customer success, solutions consulting, support engineering or a related customer-facing technical role
  • Strong technical foundation: comfortable working with APIs, integrations, cloud infrastructure, and debugging issues across complex systems
  • Ability to manage a portfolio of accounts and prioritize across competing needs without dropping the ball
  • Clear communication skills, both in writing and in person. You need to be someone a VP of IT trusts as much as a support technician does
  • Proactive mindset. You catch problems before customers report them, and you think about adoption and health without being asked
  • Experience using AI tools (Claude, ChatGPT, Copilot) as a natural part of how you work
Preferred Qualifications
  • Familiarity with ITSM concepts and enterprise IT environments
  • Experience with tools like ServiceNow, Jira Service Management, Freshservice, Okta, or similar
  • Exposure to scripting or programming (Python, JavaScript, Bash, SQL)
  • Previous experience at a B2B SaaS company

What We Offer
  • Competitive salary and benefits package
  • Comprehensive health, dental, and vision benefits
  • 401(k) with company match
  • A collaborative, fast-moving team in Downtown Manhattan

Equal Employment Opportunity Harmony is an equal opportunity employer. We celebrate the diverse backgrounds, perspectives, and experiences that make our team stronger. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, pregnancy, veteran status, or any other characteristic protected by applicable federal, state, or local law.

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