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Principal Contact Centre Engineer Jobs (NOW HIRING)

CEDENT

Cloud Contact Center Engineer

Lansing, MI · On-site

$56.50 - $75.50/hr

This is a technical lead role working with cross-functional teams and agency business teams to support and implement complex agency contact center solutions. Specifics below: * Confident in a client ...

Lee Health

Sr WebEx Contact Center Engineer

Fort Myers, FL · On-site +1

$50.37 - $65.48/hr

As a WebEx Contact Center Senior Engineer at Lee Health, you will play a crucial role in managing and optimizing the WebEx Contact Center and Cisco Unified Communications Manager (CUCM) environments.

Corning

The Contact Center Developer designs, builds, and supports contact center solutions that improve customer and agent experiences across voice and digital channels. This role partners with business and ...

NTT DATA

Junior Contact Center Developer

Mckinney, TX · On-site

$75K - $130K/yr

Junior Contact Center Developer NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward ...

New

Hire Talent

Senior Contact Center Developer

Mclean, VA · On-site

$56 - $73.75/hr

Senior Contact Center Developer As a senior Contact Center Developer, you will be responsible for the analysis, design, development, and test of complex Self-Service applications using Genesys Cloud ...

Hire Talent

Senior Contact Center Developer

$55.75 - $73.75/hr

Senior Contact Center Developer As a senior Contact Center Developer, you will be responsible for the analysis, design, development, and testing of complex Self-Service applications using Genesys ...

Avahi

Contact Center CX Consultant

Contact Center CX Consultant Avahi is an AWS Premier Tier Services Partner that builds AI-powered ... Partner with Avahi's Amazon Connect Engineers to ensure solution designs are technically feasible ...

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How much do principal contact centre engineer jobs pay per year?

As of Sep 13, 2026, the average yearly pay for principal contact centre engineer in the United States is $147,220.00, according to ZipRecruiter salary data. Most workers in this role earn between $118,500.00 and $173,000.00 per year, depending on experience, location, and employer.

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Cloud Contact Center Engineer

Lansing, MI • On-site

CEDENT
IT Services • 11 - 50 employees
Learn more about CEDENTexternal

$56.50 - $75.50/hr

Contractor

Re-posted 28 days ago

Job description

This is a technical lead role working with cross-functional teams and agency business teams to support and implement complex agency contact center solutions.

Specifics below:

  • Confident in a client facing role and possess the ability to manage multiple stakeholders.
  • Coordinate and perform release planning, development, testing, and releases on multiple agencies IVR enhancements. 
  • Build Call flow designs, Chat and integration to backend systems using application program interfaces (API).
  • Manage NICE BU and provide Subject Matter Expertise (SME) input into solution design, and optimization for network solutions.
  • Skills based routing design and implementation for voice, chat, email, and SMS contact center technology
  • Works with the Architecture team to design, develop, and deploy APIs, consume APIs.
  • Understand business requirements with the ability to translate to technical requirements
  • Prepare design documents based on business requirements for the application development
  • Experience with cloud-based SaaS/PaaS/IaaS providers and working with virtualized systems, including application servers, databases, and networking infrastructure.
  • Coordinate issue communication and resolution with multiple other tech teams in the event of a problem. 
  • Review support tickets with agency leadership and oversee any support questions from other team members that might be working on one of those agencies’ tickets. 
  • Act as a SME accessible by other team members to discuss and work through possible ways to achieve or a design a requested IVR enhancement. 


Skills:
Critical:

  • Knowledge of Nice InContact CXone (ACD, IVR, Auto Dialer, OMNIChannel, WFM, Studio, Interaction Analytics, POCs & Auto Attendant)  [5+ years of experience preferred]
  • NICE CXOne Studio experience  [3+ years of experience preferred]
  • Ability to program in one or more of the following software languages: C#, C++, Java, JavaScript, Python   [4+ years of experience preferred]
  • Ability to develop, maintain, and troubleshoot webservice API calls  [5+ years of experience preferred]

Desired: 

  • Experience in Contact Center Dashboard Creation
  • Experience with Salesforce
  • Base knowledge of intersystem networking, and data traffic flow between components.  
  • Ability to troubleshoot end to end Call center application including Chrome and Edge issues when interacting with a Web based application like Salesforce/ Microsoft Dynamics. 
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About Cedent

Sourced by ZipRecruiter

CEDENT strives to attract and retain the best people and provide an environment where they can all develop professionally and build a rewarding career. As a result, we create an inclusive environment that is rich in diversity, acknowledges each individual's uniqueness and promotes respect, personal achievement and stewardship. Our clients are global and so is CEDENT. We build and maintain a global workforce that includes people from different backgrounds, with a vast range of skills and experience all united by a common culture and commitment to help our clients achieve high performance. Cultivating a diverse workforce and inclusive work environment makes business sense. Our peoples varied skills are the talent engine that powers CEDENT, enabling it in turn to deliver the innovative solutions that help our clients outperform competitors.

Industry

It services

Company size

11 - 50 Employees

Headquarters location

Plano, TX, US

Year founded

2008

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