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Genesys Contact Center Engineer Jobs (NOW HIRING)

Syntricate Technologies

Genesys developer

Tampa, FL · On-site

$71K - $97K/yr

Syntricate Technologies is seeking a Genesys Developer to design and develop various Genesys ... Required : • Overall 5+ years of experience and proven experience with Genesys contact center ...

Zortech Solutions

Genesys Developer

Charlotte, NC · On-site

Hybrid (Three days onsite and two days remote) 10+ years of development and Implementation experience with Genesys contact center solutions On-premises and Cloud. Configure and troubleshoot Genesys ...

Conch Technologies

Contact Center Engineer

Phoenix, AZ · On-site

Hello, Position: Contact Center Technology Engineer Location: Phoenix, AZ ( Inperson is must ... Strong hands-on experience with Contact Center technologies/platforms such as Five9, Genesys, Cisco ...

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Capgroup

Senior Contact Center Engineer - Genesys

Irvine, CA · On-site

$112K - $154K/yr

... Contact Center Engineer at Capital Group." The Contact Center Technology team designs, builds ... You possess deep expertise in Genesys Cloud CX, including solution design, IVR development, routing ...

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Infographic showing various Genesys Contact Center Engineer job openings in the United States as of August 2026, with employment types broken down into 79% Full Time, 16% Part Time, and 5% Contract. Highlights an 73% Physical, 2% Hybrid, and 25% Remote job distribution.

Genesys Contact Center Engineer

Washington, DC • On-site

Systems Integration, Inc.
See more jobs at Systems Integration, Inc.external

$58.25 - $78/hr

Contractor

Re-posted 24 days ago

Job description

We are seeking a Part-time Genesys Contact Center Engineer to support the configuration, maintenance, and optimization of Genesys Cloud Contact Center solutions. This role is ideal for a self-motivated professional with hands-on experience in Genesys Cloud and a strong understanding of contact center technologies. The contractor will work remotely and independently, collaborating with internal teams or clients to deliver high-quality solutions.
Responsibilities and Duties
  • Configure and maintain Genesys Cloud components (IVR, routing, bots, voice, chat, email).
  • Perform troubleshooting, updates, and patching of Genesys Cloud environments.
  • Collaborate with cross-functional teams to ensure seamless integration and performance.
  • Provide support for Packaged Contact Center Enterprise (PCCE) environments.
  • Monitor system performance and implement optimizations for high availability.
  • Develop and maintain documentation for configurations and procedures.
  • Train internal teams or clients on Genesys Cloud usage and best practices.
  • Stay current with Genesys Cloud updates, features, and industry trends.
  • Negotiate and fulfill contract terms with clients.
  • Manage own business operations including invoices and taxes.
  • Market services and maintain client relationships.
  • Ensure compliance with relevant laws and industry standards.
  • Resolve issues related to service delivery independently.

Job Requirements:
  • Genesys Cloud Certification (required).
  • Minimum 2 years of hands-on experience with Genesys Cloud.
  • NICE CXONE experience preferred.
  • 4+ years of experience in cloud contact center environments.
  • Strong understanding of voice/UC technologies and PCCE support.
  • Bachelor's degree in IT, Computer Science, or equivalent experience.
  • Excellent communication, problem-solving, and documentation skills.
  • Ability to work independently and manage multiple projects.
  • Strong Customer Service skills
  • Strong Troubleshooting Capabilities
  • Proven Computer Networking skills
  • Microsoft Server 2003/2008/2012
  • Microsoft Exchange
  • Active Directory
  • Hardware and software installation
  • Ability to handle and prioritize tasks each day.
  • Fully remote.
  • Flexible hours based on project needs.
  • Reports directly to VP IT

Must be able to pass a federal background check going back 7 years without felonies. Must be able to pass a federal credit check.

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