... prepress, quality, and sales functions. This is a critical Customer Service role designed for ... This role plays a key part in protecting customer satisfaction, supporting operational execution ...
... prepress, quality, and sales functions. This is a critical Customer Service role designed for ... This role plays a key part in protecting customer satisfaction, supporting operational execution ...
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Printing Customer Service Representative
Chicago, IL · On-site
$65K - $70K/yr
Technical knowledge in printing operations including prepress, press, and binding. * Working knowledge of offset sheetfed and digital printing preferred. * Basic computer skills in Word and Excel.
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Be Seen First
Printing Customer Service Representative
Chicago, IL · On-site
$65K - $70K/yr
Technical knowledge in printing operations including prepress, press, and binding. * Working knowledge of offset sheetfed and digital printing preferred. * Basic computer skills in Word and Excel.
Machine Operator
$22 - $25/hr
Ability to support file prep or prepress tasks. * Previous work experience in electronics, automotive, or industrial manufacturing. Why Work Here? Experience a stable and growing manufacturing ...
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Apply Early
Machine Operator
$22 - $25/hr
Ability to support file prep or prepress tasks. * Previous work experience in electronics, automotive, or industrial manufacturing. Why Work Here? Experience a stable and growing manufacturing ...
Apply Early
Production Scheduler 3
$55K - $83K/yr
Review daily/weekly production schedules and sequence/load equipment to run primarily in one/or more of the following areas: Prepress, Press, Bindery/Finishing. * Optimize workflow by matching the ...
Production Scheduler 3
$55K - $83K/yr
Review daily/weekly production schedules and sequence/load equipment to run primarily in one/or more of the following areas: Prepress, Press, Bindery/Finishing. * Optimize workflow by matching the ...
Production Scheduler 3
Saint Charles, IL · On-site
$55K - $83K/yr
Review daily/weekly production schedules and sequence/load equipment to run primarily in one/or more of the following areas: Prepress, Press, Bindery/Finishing. * Optimize workflow by matching the ...
Production Scheduler 3
Saint Charles, IL · On-site
$55K - $83K/yr
Review daily/weekly production schedules and sequence/load equipment to run primarily in one/or more of the following areas: Prepress, Press, Bindery/Finishing. * Optimize workflow by matching the ...
Production Scheduler 3
Saint Charles, IL · On-site
Review daily/weekly production schedules and sequence/load equipment to run primarily in one/or more of the following areas: Prepress, Press, Bindery/Finishing. * Optimize workflow by matching the ...
Quick apply
Apply Early
Production Scheduler 3
Saint Charles, IL · On-site
Review daily/weekly production schedules and sequence/load equipment to run primarily in one/or more of the following areas: Prepress, Press, Bindery/Finishing. * Optimize workflow by matching the ...
Apply Early
Specialty Print & Packaging Account Executive
Broadview, IL · On-site
$75K/yr
This role is a good fit for a relationship-driven sales professional with experience in commercial ... production, prepress, customer service, project management, and leadership teams to support ...
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Specialty Print & Packaging Account Executive
Broadview, IL · On-site
$75K/yr
This role is a good fit for a relationship-driven sales professional with experience in commercial ... production, prepress, customer service, project management, and leadership teams to support ...
Screen Printing Floater
Chicago, IL · On-site
Background in graphic design or prepress setup is a plus. Qualifications: * Proven experience as a Screen Printer in a production environment. * Strong understanding of screen printing techniques ...
Screen Printing Floater
Chicago, IL · On-site
Background in graphic design or prepress setup is a plus. Qualifications: * Proven experience as a Screen Printer in a production environment. * Strong understanding of screen printing techniques ...
Background in graphic design or prepress setup is a plus. Qualifications: * Proven experience as a Screen Printer in a production environment. * Strong understanding of screen printing techniques ...
Background in graphic design or prepress setup is a plus. Qualifications: * Proven experience as a Screen Printer in a production environment. * Strong understanding of screen printing techniques ...
Screen Printing Floater
Chicago, IL · On-site
Background in graphic design or prepress setup is a plus. Qualifications: * Proven experience as a Screen Printer in a production environment. * Strong understanding of screen printing techniques ...
Quick apply
Apply Early
Screen Printing Floater
Chicago, IL · On-site
Background in graphic design or prepress setup is a plus. Qualifications: * Proven experience as a Screen Printer in a production environment. * Strong understanding of screen printing techniques ...
Apply Early
Advanced expertise in Adobe Creative Suite: InDesign (primarily), Photoshop, Illustrator * Strong understanding of print production, prepress, fonts, and color management * Knowledge of variable data ...
Quick apply
Advanced expertise in Adobe Creative Suite: InDesign (primarily), Photoshop, Illustrator * Strong understanding of print production, prepress, fonts, and color management * Knowledge of variable data ...
HP Indigo 6K Digital Press Operator
Tinley Park, IL · On-site
$24 - $27/hr
If you take pride in your work, are detail-oriented, and work well on a team, we'd love to have you ... Work closely with production and prepress teams to resolve file issues. * Follow all company safety ...
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Apply Early
HP Indigo 6K Digital Press Operator
Tinley Park, IL · On-site
$24 - $27/hr
If you take pride in your work, are detail-oriented, and work well on a team, we'd love to have you ... Work closely with production and prepress teams to resolve file issues. * Follow all company safety ...
Apply Early
Cutter Operator (Second Shift)
Berkeley, IL · On-site
$20 - $28/hr
Ability to prevent errors and solve problems on all prepress machines * Must have the ability to work effectively in stressful situations and meet stringent deadlines * Be organized and able to plan ...
Cutter Operator (Second Shift)
Berkeley, IL · On-site
$20 - $28/hr
Ability to prevent errors and solve problems on all prepress machines * Must have the ability to work effectively in stressful situations and meet stringent deadlines * Be organized and able to plan ...
Ability to prevent errors and solve problems on all prepress machines * Must have the ability to work effectively in stressful situations and meet stringent deadlines * Be organized and able to plan ...
Ability to prevent errors and solve problems on all prepress machines * Must have the ability to work effectively in stressful situations and meet stringent deadlines * Be organized and able to plan ...
HP Indigo 6K Digital Press Operator
Tinley Park, IL · On-site
$24 - $27/hr
If you take pride in your work, are detail-oriented, and work well on a team, we'd love to have you ... Work closely with production and prepress teams to resolve file issues. * Follow all company safety ...
HP Indigo 6K Digital Press Operator
Tinley Park, IL · On-site
$24 - $27/hr
If you take pride in your work, are detail-oriented, and work well on a team, we'd love to have you ... Work closely with production and prepress teams to resolve file issues. * Follow all company safety ...
Ability to prevent errors and solve problems on all prepress machines * Must have the ability to work effectively in stressful situations and meet stringent deadlines * Be organized and able to plan ...
Ability to prevent errors and solve problems on all prepress machines * Must have the ability to work effectively in stressful situations and meet stringent deadlines * Be organized and able to plan ...
Account Manager
Chicago, IL · Hybrid
Upstream in brand foundation, strategy, and innovation, right through to design adaptation and completing artwork through production handed off to prepress. * Proficient in Microsoft Office ...
Quick apply
Apply Early
Account Manager
Chicago, IL · Hybrid
Upstream in brand foundation, strategy, and innovation, right through to design adaptation and completing artwork through production handed off to prepress. * Proficient in Microsoft Office ...
Apply Early
Senior Production Artist
Chicago, IL · On-site
Company description Hi there-at Razorfish, we're leaders in what's next. Since the dawn of the ... prepress standards, including color management, bleed, resolution requirements, and print ...
Senior Production Artist
Chicago, IL · On-site
Company description Hi there-at Razorfish, we're leaders in what's next. Since the dawn of the ... prepress standards, including color management, bleed, resolution requirements, and print ...
Senior Production Artist
Chicago, IL · On-site
Company Description Hi there-at Razorfish, we're leaders in what's next. Since the dawn of the ... prepress standards, including color management, bleed, resolution requirements, and print ...
Senior Production Artist
Chicago, IL · On-site
Company Description Hi there-at Razorfish, we're leaders in what's next. Since the dawn of the ... prepress standards, including color management, bleed, resolution requirements, and print ...
Director of Customer Service
$90K - $120K/yr
... in-class experiences while balancing service excellence with operational efficiency. The ideal ... Collaborate with the prepress, estimating and supply chain departments to execute a smooth order ...
Director of Customer Service
$90K - $120K/yr
... in-class experiences while balancing service excellence with operational efficiency. The ideal ... Collaborate with the prepress, estimating and supply chain departments to execute a smooth order ...
Prepress In information
See Chicago, IL salary details
$13.87 - $15.69
5% of jobs
$15.69 - $17.51
9% of jobs
$18.36 is the 25th percentile. Wages below this are outliers.
$17.51 - $19.34
22% of jobs
The median wage is $20.54 / hr.
$19.34 - $21.16
20% of jobs
$21.16 - $22.98
13% of jobs
$23.85 is the 75th percentile. Wages above this are outliers.
$22.98 - $24.81
12% of jobs
$24.81 - $26.63
5% of jobs
$26.63 - $28.45
5% of jobs
$28.45 - $30.28
4% of jobs
$30.28 - $32.10
3% of jobs
$32.10 - $33.92
1% of jobs
$13
$22
$33
How much do prepress in jobs pay per hour?
What are Prepress In jobs?
How much does a prepress specialist make?
Is prepress a stressful job?
How to become a prepress technician?
What is a prepress specialist?
What are some common challenges faced by Prepress In professionals when preparing files for print production?
What are the key skills and qualifications needed to thrive as a Prepress Technician, and why are they important?
Full-time
Posted 21 days ago
Resource Label Group rating
8.6
Based on 7 frontline employees who took The Breakroom Quiz
Job description
You serve as the primary point of contact for assigned customers, ensuring orders, timelines, specifications, and customer expectations are executed accurately and efficiently. This role plays a key part in protecting customer satisfaction, supporting operational execution, and driving consistency across the customer experience. The Account Manager supports a broad range of print and packaging solutions including flexographic, digital, RFID, offset, and lithographic technologies.
This position reports directly to the Customer Service Supervisor at our Des Plaines, IL plant, and is an onsite position.
Key Responsibilities:
Customer Account Management
- Build and maintain strong relationships with assigned customer accounts
- Serve as the primary customer contact for order execution, issue resolution, and day-to-day communication
- Maintain a strong understanding of customer requirements, timelines, and expectations
Complex Execution & Coordination
- Coordinate activities across Customer Service, Production, Scheduling, Prepress, Quality, Finance, and Sales
- Manage complex customer requirements, revisions, priorities, and escalations
- Ensure accurate and timely execution from order placement through delivery
Operational Performance
- Support key performance metrics including on-time delivery, responsiveness, order accuracy, and service consistency
- Identify and escalate risks that could impact delivery, quality, or customer satisfaction
- Ensure accurate order management, documentation, pricing, and invoicing
Customer Support & Retention
- Support customer satisfaction and long-term account retention
- Partner with Sales and internal teams to support onboarding, expansions, and customer initiatives
- Help resolve customer concerns quickly and professionally
Cross-Functional Collaboration
- Work closely with internal teams to improve communication, alignment, and execution
- Participate in customer meetings, business reviews, and operational discussions as needed
- Support continuous improvement and standardization initiatives
What We're Looking For:
- Customer Focus - Builds trust with customers through responsiveness, accountability, and strong execution
- Operational Mindset - Understands manufacturing workflows, timelines, and the importance of execution accuracy
- Communication & Collaboration - Communicates effectively across customers, plants, and cross-functional teams
- Adaptability & Initiative - Thrives in a fast-paced environment, embraces change, and takes ownership of issues and outcomes
- Problem Solving - Identifies issues proactively and drives solutions with urgency and professionalism
- Organization & Multitasking - Effectively manages multiple priorities, timelines, customer requests, and operational activities
Qualifications:
- Minimum 3-5 years' experience in Customer Service and/or Sales, preferably in a manufacturing environment.
- Quick learner who will dive headfirst into the product and team environments to understand intricacies.
- Strong desire to provide the ultimate Customer Experience.
- Strong sense of urgency and the ability to multitask.
- Ability to meet strict internal and external timelines & milestones.
- Ability to effectively provide, receive and respond positively to constructive feedback.
- Ability to produce professional documents, including spreadsheets, correspondence, and email.
- Strong communication skills, both written and verbal, applicable in a corporate environment.
Success Measures:
- Customer satisfaction and retention
- On-time delivery support
- Responsiveness and SLA adherence
- Order accuracy and execution quality
- Escalation resolution effectiveness
- Cross-functional collaboration and execution consistency
Pay Range: 50,000 - 60,000
What Resource Label Group employees say
Pay
Hours and flexibility
Workplace
Get the full story on Breakroom
About Resource Label Group
Sourced by ZipRecruiter
Industry
Printing and printing services
Company size
501 - 1,000 Employees
Headquarters location
Franklin, TN, US
Year founded
1991