... prepress, quality, and sales functions. This is a critical Customer Service role designed for ... This role plays a key part in protecting customer satisfaction, supporting operational execution ...
... prepress, quality, and sales functions. This is a critical Customer Service role designed for ... This role plays a key part in protecting customer satisfaction, supporting operational execution ...
Customer Service Specialist (CSR II)
Fountain Valley, CA · On-site
$18.50 - $24.50/hr
... role in delivering a consistent, responsive customer experience while supporting efficient ... Customer Service, Production, Scheduling, Prepress, Quality, Sales * Support the movement of jobs ...
Customer Service Specialist (CSR II)
Fountain Valley, CA · On-site
$18.50 - $24.50/hr
... role in delivering a consistent, responsive customer experience while supporting efficient ... Customer Service, Production, Scheduling, Prepress, Quality, Sales * Support the movement of jobs ...
Customer Service Specialist (CSR II)
$19 - $25.25/hr
... role in delivering a consistent, responsive customer experience while supporting efficient ... Customer Service, Production, Scheduling, Prepress, Quality, Sales * Support the movement of jobs ...
Customer Service Specialist (CSR II)
$19 - $25.25/hr
... role in delivering a consistent, responsive customer experience while supporting efficient ... Customer Service, Production, Scheduling, Prepress, Quality, Sales * Support the movement of jobs ...
Production Artist - Specialty
Burbank, CA · On-site
$30 - $37/hr
The first step in this process is hiring great employees! Our innovation teams are the most ... Verification of assembled prepress files (dimensions, color, mechanical) and/or planning imposition ...
Production Artist - Specialty
Burbank, CA · On-site
$30 - $37/hr
The first step in this process is hiring great employees! Our innovation teams are the most ... Verification of assembled prepress files (dimensions, color, mechanical) and/or planning imposition ...
Pressroom Supervisor
Fullerton, CA · On-site
Provide ongoing training and professional development to prepress operators, graphic designers, and technicians on industry best practices, software tools, and equipment used in corrugated packaging ...
Pressroom Supervisor
Fullerton, CA · On-site
Provide ongoing training and professional development to prepress operators, graphic designers, and technicians on industry best practices, software tools, and equipment used in corrugated packaging ...
Offset/Flexo Press Operator
$30 - $50/hr
Collaborate with prepress, finishing, quality teams, and production teams to ensure a smooth workflow and timely project completion. * Utilize the ERP system used in Eurostampa to track down the ...
Offset/Flexo Press Operator
$30 - $50/hr
Collaborate with prepress, finishing, quality teams, and production teams to ensure a smooth workflow and timely project completion. * Utilize the ERP system used in Eurostampa to track down the ...
People who are rooted in the legacy that makes Gap what it is, but who are also focused on the ... Strong working knowledge of various printing platforms and prepress techniques as well as digital ...
People who are rooted in the legacy that makes Gap what it is, but who are also focused on the ... Strong working knowledge of various printing platforms and prepress techniques as well as digital ...
Offset/Flexo Press Operator
Napa, CA · On-site
$30 - $50/hr
Collaborate with prepress, finishing, quality teams, and production teams to ensure a smooth workflow and timely project completion. * Utilize the ERP system used in Eurostampa to track down the ...
Offset/Flexo Press Operator
Napa, CA · On-site
$30 - $50/hr
Collaborate with prepress, finishing, quality teams, and production teams to ensure a smooth workflow and timely project completion. * Utilize the ERP system used in Eurostampa to track down the ...
Offset/Flexo Press Operator
Napa, CA · On-site
$30 - $50/hr
Collaborate with prepress, finishing, quality teams, and production teams to ensure a smooth workflow and timely project completion. * Utilize the ERP system used in Eurostampa to track down the ...
Offset/Flexo Press Operator
Napa, CA · On-site
$30 - $50/hr
Collaborate with prepress, finishing, quality teams, and production teams to ensure a smooth workflow and timely project completion. * Utilize the ERP system used in Eurostampa to track down the ...
Be Seen First
UV Press Operator
Lake Forest, CA · On-site
$25 - $36/hr
After almost 50 years in business, we're still evolving to serve our clients and provide growth ... Collaborate with prepress, bindery, and production teams * Follow all safety standards and ...
Quick apply
Be Seen First
UV Press Operator
Lake Forest, CA · On-site
$25 - $36/hr
After almost 50 years in business, we're still evolving to serve our clients and provide growth ... Collaborate with prepress, bindery, and production teams * Follow all safety standards and ...
Package Design Associate
Rancho Cucamonga, CA · On-site
$50K - $100K/yr
Bachelor's degree in Graphic Design, Industrial Design, Packaging, or related field, or equivalent ... including dielines and prepress. * Excellent attention to detail, file organization, and ...
Package Design Associate
Rancho Cucamonga, CA · On-site
$50K - $100K/yr
Bachelor's degree in Graphic Design, Industrial Design, Packaging, or related field, or equivalent ... including dielines and prepress. * Excellent attention to detail, file organization, and ...
Packaging Manager [210294]
Montebello, CA · On-site
$100K - $130K/yr
Mastery of standard design suites (Adobe Creative Cloud) and automated packaging prepress platforms (such as Esko). Strong background in color theory, density management, and high-speed print ...
Packaging Manager [210294]
Montebello, CA · On-site
$100K - $130K/yr
Mastery of standard design suites (Adobe Creative Cloud) and automated packaging prepress platforms (such as Esko). Strong background in color theory, density management, and high-speed print ...
Sr. Graphic Designer
$85K - $110K/yr
The ideal candidate brings over eight years of experience in multi-channel brand execution ... Prepare professional mechanicals and prepress files while providing technical direction to print ...
Sr. Graphic Designer
$85K - $110K/yr
The ideal candidate brings over eight years of experience in multi-channel brand execution ... Prepare professional mechanicals and prepress files while providing technical direction to print ...
... prepress systems, inventory tracking tools, and CAD software Strong attention to detail and ... Must show proof of ability to work in the United States.
... prepress systems, inventory tracking tools, and CAD software Strong attention to detail and ... Must show proof of ability to work in the United States.
Digital Finishing Operator - 2nd Shift
North Highlands, CA · On-site
$17.50 - $21/hr
Sets-up job in accordance with job ticket and product specification documents. This includes pre ... Computer prepress/preflight knowledge is preferred. Advanced computer skills needed. * Able to ...
Digital Finishing Operator - 2nd Shift
North Highlands, CA · On-site
$17.50 - $21/hr
Sets-up job in accordance with job ticket and product specification documents. This includes pre ... Computer prepress/preflight knowledge is preferred. Advanced computer skills needed. * Able to ...
Graphic Designer
$75K - $90K/yr
... in Adobe Creative Suite and Figma. * Deep understanding of typography, composition, color, and visual storytelling within a premium/luxury context. * Knowledge of print production and prepress, with ...
Graphic Designer
$75K - $90K/yr
... in Adobe Creative Suite and Figma. * Deep understanding of typography, composition, color, and visual storytelling within a premium/luxury context. * Knowledge of print production and prepress, with ...
Account Executive - Print
Burlingame, CA · On-site
$60K - $200K/yr
Technical understanding of graphic design, prepress, offset printing, digital printing, bindery ... Participate in brain-storming ideas and reviewing job dates with scheduling when jobs have critical ...
Account Executive - Print
Burlingame, CA · On-site
$60K - $200K/yr
Technical understanding of graphic design, prepress, offset printing, digital printing, bindery ... Participate in brain-storming ideas and reviewing job dates with scheduling when jobs have critical ...
Account Executive - Print
Burlingame, CA · On-site
$65K - $200K/yr
Technical understanding of graphic design, prepress, offset printing, digital printing, bindery ... Participate in brain-storming ideas and reviewing job dates with scheduling when jobs have critical ...
Quick apply
Account Executive - Print
Burlingame, CA · On-site
$65K - $200K/yr
Technical understanding of graphic design, prepress, offset printing, digital printing, bindery ... Participate in brain-storming ideas and reviewing job dates with scheduling when jobs have critical ...
Digital Press Operator - 3rd Shift
North Highlands, CA · On-site
$19 - $24.25/hr
Sets-up job in accordance with job ticket and product specification documents. This includes pre ... Computer prepress/preflight knowledge is preferred. Advanced computer skills needed. * Able to ...
Digital Press Operator - 3rd Shift
North Highlands, CA · On-site
$19 - $24.25/hr
Sets-up job in accordance with job ticket and product specification documents. This includes pre ... Computer prepress/preflight knowledge is preferred. Advanced computer skills needed. * Able to ...
Graphic Designer
Beverly Hills, CA · On-site
$75K - $90K/yr
... in Adobe Creative Suite and Figma. * Deep understanding of typography, composition, color, and visual storytelling within a premium/luxury context. * Knowledge of print production and prepress, with ...
Graphic Designer
Beverly Hills, CA · On-site
$75K - $90K/yr
... in Adobe Creative Suite and Figma. * Deep understanding of typography, composition, color, and visual storytelling within a premium/luxury context. * Knowledge of print production and prepress, with ...
Prepress In information
What are Prepress In jobs?
What are some common challenges faced by Prepress In professionals when preparing files for print production?
What are the key skills and qualifications needed to thrive as a Prepress Technician, and why are they important?
Resource Label Group rating
8.6
Based on 7 frontline employees who took The Breakroom Quiz
Job description
As a Customer Service Account Manager, you are responsible for managing complex customer accounts and ensuring consistent execution across customer service, production, scheduling, prepress, quality, and sales functions. This is a critical Customer Service role designed for experienced, highly capable team members who manage high-touch accounts requiring elevated operational coordination and customer support.
You serve as the primary point of contact for assigned customers, ensuring orders, timelines, specifications, and customer expectations are executed accurately and efficiently. This role plays a key part in protecting customer satisfaction, supporting operational execution, and driving consistency across the customer experience. The Account Manager supports a broad range of print and packaging solutions including flexographic, digital, RFID, offset, and lithographic technologies.
This is an onsite position, reporting to the Customer Service Manager at the Petaluma, CA plant.
Key Responsibilities:
Customer Account Management
- Build and maintain strong relationships with assigned customer accounts
- Serve as the primary customer contact for order execution, issue resolution, and day-to-day communication
- Maintain a strong understanding of customer requirements, timelines, and expectations
- Coordinate activities across Customer Service, Production, Scheduling, Prepress, Quality, Finance, and Sales
- Manage complex customer requirements, revisions, priorities, and escalations
- Ensure accurate and timely execution from order placement through delivery
- Support key performance metrics including on-time delivery, responsiveness, order accuracy, and service consistency
- Identify and escalate risks that could impact delivery, quality, or customer satisfaction
- Ensure accurate order management, documentation, pricing, and invoicing
- Support customer satisfaction and long-term account retention
- Partner with Sales and internal teams to support onboarding, expansions, and customer initiatives
- Help resolve customer concerns quickly and professionally
- Work closely with internal teams to improve communication, alignment, and execution
- Participate in customer meetings, business reviews, and operational discussions as needed
- Support continuous improvement and standardization initiatives
- Customer Focus - Builds trust with customers through responsiveness, accountability, and strong execution
- Operational Mindset - Understands manufacturing workflows, timelines, and the importance of execution accuracy
- Communication & Collaboration - Communicates effectively across customers, plants, and cross-functional teams
- Adaptability & Initiative - Thrives in a fast-paced environment, embraces change, and takes ownership of issues and outcomes
- Problem Solving - Identifies issues proactively and drives solutions with urgency and professionalism
- Organization & Multitasking - Effectively manages multiple priorities, timelines, customer requests, and operational activities
- Minimum 3-5 years' experience in Customer Service and/or Sales, preferably in a manufacturing environment.
- Quick learner who will dive headfirst into the product and team environments to understand intricacies.
- Strong desire to provide the ultimate Customer Experience.
- Strong sense of urgency and the ability to multitask.
- Ability to meet strict internal and external timelines & milestones.
- Ability to effectively provide, receive and respond positively to constructive feedback.
- Ability to produce professional documents, including spreadsheets, correspondence, and email.
- Strong communication skills, both written and verbal, applicable in a corporate environment.
- Customer satisfaction and retention
- On-time delivery support
- Responsiveness and SLA adherence
- Order accuracy and execution quality
- Escalation resolution effectiveness
- Cross-functional collaboration and execution consistency
Pay Range: 70,000 - 75,000
About Resource Label Group
Sourced by ZipRecruiter
Industry
Printing and printing services
Company size
501 - 1,000 Employees
Headquarters location
Franklin, TN, US
Year founded
1991