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$34

How much do pre service representative jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for pre service representative in Kentucky is $20.01, according to ZipRecruiter salary data. Most workers in this role earn between $15.05 and $23.80 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the pre service representative position, and why are they important?

To excel as a Pre Service Representative, you should possess strong communication skills, attention to detail, and customer service experience, often supported by a high school diploma or equivalent. Familiarity with scheduling software, healthcare information systems, and insurance verification tools is frequently required. Exceptional organizational skills, a positive attitude, and the ability to multitask are important soft skills that set candidates apart. These abilities ensure accurate patient pre-admission processes, smooth interactions with clients, and reliable support within healthcare or service-oriented organizations.

What are some typical daily responsibilities for a pre service representative?

As a Pre Service Representative, your daily responsibilities often include verifying patient information and insurance coverage, scheduling appointments, and obtaining pre-authorizations for procedures or services. You will be expected to communicate with patients, healthcare providers, and insurance companies to ensure all necessary documentation and approvals are in place before services are rendered. Attention to detail and the ability to manage multiple tasks efficiently are crucial, as this role is critical in preventing delays or issues in patient care. In many workplaces, you'll be part of a collaborative team that helps streamline the patient intake process and supports both administrative and clinical staff.

What is a pre service representative?

A Pre Service Representative is responsible for verifying patient information, insurance coverage, and pre-authorizations before medical services are provided. They communicate with patients, healthcare providers, and insurance companies to ensure all necessary approvals and documentation are secured. This role helps prevent billing issues, reduces claim denials, and enhances patient experience by ensuring a smooth registration and scheduling process. Strong attention to detail and customer service skills are essential for success in this position.

What are popular job titles related to Pre Service Representative jobs in Kentucky? For Pre Service Representative jobs in Kentucky, the most frequently searched job titles are:
What job categories do people searching Pre Service Representative jobs in Kentucky look for? The top searched job categories for Pre Service Representative jobs in Kentucky are:
Pre Service Representative jobs near you
Infographic showing various Pre Service Representative job openings in Kentucky as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $41,612 per year, or $20 per hour.

Customer Service Representative - Healthcare

Maximus

Hope, KY • On-site

$15/hr

Full-time

Medical, Retirement, PTO

Posted 8 days ago

Maximus rating

6.8

Company rating: 6.8 out of 10

Based on 300 frontline employees who took The Breakroom Quiz

288th of 482 rated business services

Job description

General information
Job Posting Title
Customer Service Representative – Healthcare
Date
Thursday, July 30, 2026
City
Winchester
State
KY
Country
United States
Working time
Full-time
Description & Requirements

Location: On-site in Winchester, KY  
Starting Pay: $15.00/hr. plus potential bonus opportunities
Schedule: Limited-Service Full-Time positions available

Site Hours: Monday - Friday, 9 a.m. - 6 p.m.; the targeted start date, hours, and schedule are discussed with recruiter 

Make a Difference by Helping People Navigate Healthcare with Confidence

Maximus is currently seeking Customer Service Representatives (CSRs) to join our team. This position will assist consumers who need help maneuvering through complex healthcare plans. To prepare for this role, Maximus provides paid, comprehensive training that equips our CSRs with the highest levels of knowledge and professionalism. 

You’ll assist some of the most vulnerable members of our community, helping them understand and access complex healthcare benefits. Maximus offers paid, thorough training to prepare you for success.

Pay & Benefits

We provide a competitive package designed to support your success both inside and outside work:

- Competitive Compensation:  

  • $15.00/hr. base pay + 10% shift differential
  • Potential to earn additional bonus incentives for eligible employees increasing overall compensation

- Comprehensive Insurance Coverage: Company-paid medical coverage 

- Tuition Reimbursement: Support for ongoing education and development

- Future Planning: 401(k) with company match 

- Paid Time Off Package: Paid time off, sick leave, and 11 paid holidays 

- Maximus Wellness Support: Employee Assistance Program (EAP), wellness resources, and employee discount programs 

- Work/Life Balance Support: Flexible schedules that meet your lifestyle

- Career Growth: A supportive environment with development and promotional opportunities 

- Meaningful Work with Impact: No cold calls, sales, or collections involved!

 

*Eligibility requirements apply, ask your recruiter for more details

Essential Duties and Responsibilities:

- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.  telephone, emails, web chats, or written letters).

- Calls are basic and routine.

- Uses computerized system for tracking, information gathering, and/or troubleshooting.

- Provides feedback when needed, provide input on call trends, processes, procedures, and training.

- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.


  • Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses 
  • Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules 
  • Utilize standard technology such as telephone, e-mail, and web browser to perform job duties 
  •  Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing 
  • Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller 
  • Refer calls as required to CSR Lead 
  • Maintain up-to-date knowledge of client regulations and policies 
  • Report problems that occur via the online system so they can be addressed by the appropriate parties 

Minimum Requirements

- High School diploma or equivalent with 6 months of customer service experience.

- Must be able to speak and read English clearly, professionally and fluently.

  • Ability to work within established turnaround times 
  • Must have excellent interpersonal skills and the ability to organize simultaneous tasks 
  • Ability to work as a member of a team  
  • Regular and predictable attendance is required 
  • Must participate and certify in internal CCO training to begin this role. 
  • Medicare will be expected to participate in and certify in internal Tier I Claims Part  A, Claims Part B, and Claims DME training at a later date to complete your Tier I training for this role. 
  • May be required to work overtime and scheduled holidays. 
  • Working on-site at our office location is a key requirement for this position. Being physically present at the worksite is essential for effective collaboration, communication, and supervision. Applicants must be able to perform their duties on-site and meet attendance requirements. Remote or at-home work options are not available for this role until completion of at least one year of employment with above-average performance, based on specified program criteria and at the company's discretion. 
#CCOWinchester #maxCCOWinchester #maxPriority
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor.  That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process—including accessing job postings, completing assessments, or participating in interviews,—please contact People Operations at applicantaccom@maximus.com.
Minimum Salary
$
15.00
Maximum Salary
$
15.00

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