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Pre Service Representative Jobs in Kentucky (NOW HIRING)

Helpware

Customer Service Representative Tier 2

Lexington, KY · On-site

$14 - $19/hr

Customer Service Representative Tier 2 Location : Lexington, Danville, or Somerset, KY | Work Setup ... Strong understanding of order lifecycle management, credit card pre-authorizations, RMAs, refunds ...

Helpware

Customer Service Representative Tier 2

Danville, KY · On-site

$13.25 - $18/hr

Customer Service Representative Tier 2 Location : Lexington, Danville, or Somerset, KY | Work Setup ... Strong understanding of order lifecycle management, credit card pre-authorizations, RMAs, refunds ...

Helpware

Customer Service Representative Tier 2

Somerset, KY · On-site

$13.75 - $18.75/hr

Customer Service Representative Tier 2 Location : Lexington, Danville, or Somerset, KY | Work Setup ... Strong understanding of order lifecycle management, credit card pre-authorizations, RMAs, refunds ...

finishing and coating

$75 - $90/hr

All candidates are subject to post-offer testing: including a job-related pre-employment physical, drug screen, and background check. Attachments (1) TECHNICAL SERVICE REPRESENTATIVE - GENERAL ...

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Pre Service Representative information

See Kentucky salary details

$10

$20

$34

How much do pre service representative jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for pre service representative in Kentucky is $20.01, according to ZipRecruiter salary data. Most workers in this role earn between $15.05 and $23.80 per hour, depending on experience, location, and employer.

What is a pre service representative?

A Pre Service Representative is responsible for verifying patient information, insurance coverage, and pre-authorizations before medical services are provided. They communicate with patients, healthcare providers, and insurance companies to ensure all necessary approvals and documentation are secured. This role helps prevent billing issues, reduces claim denials, and enhances patient experience by ensuring a smooth registration and scheduling process. Strong attention to detail and customer service skills are essential for success in this position.

What are some typical daily responsibilities for a pre service representative?

As a Pre Service Representative, your daily responsibilities often include verifying patient information and insurance coverage, scheduling appointments, and obtaining pre-authorizations for procedures or services. You will be expected to communicate with patients, healthcare providers, and insurance companies to ensure all necessary documentation and approvals are in place before services are rendered. Attention to detail and the ability to manage multiple tasks efficiently are crucial, as this role is critical in preventing delays or issues in patient care. In many workplaces, you'll be part of a collaborative team that helps streamline the patient intake process and supports both administrative and clinical staff.

What are the key skills and qualifications needed to thrive in the pre service representative position, and why are they important?

To excel as a Pre Service Representative, you should possess strong communication skills, attention to detail, and customer service experience, often supported by a high school diploma or equivalent. Familiarity with scheduling software, healthcare information systems, and insurance verification tools is frequently required. Exceptional organizational skills, a positive attitude, and the ability to multitask are important soft skills that set candidates apart. These abilities ensure accurate patient pre-admission processes, smooth interactions with clients, and reliable support within healthcare or service-oriented organizations.

What are popular job titles related to Pre Service Representative jobs in Kentucky?

For Pre Service Representative jobs in Kentucky, the most frequently searched job titles are:

What job categories do people searching Pre Service Representative jobs in Kentucky look for?

The top searched job categories for Pre Service Representative jobs in Kentucky are:

Pre Service Representative jobs near you
Infographic showing various Pre Service Representative job openings in Kentucky as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $41,612 per year, or $20 per hour.

Customer Service Representative Tier 2

Helpware

Lexington, KY • On-site

$14 - $19/hr

Other

Posted 27 days ago

Job description

Customer Service Representative Tier 2

Location : Lexington, Danville, or Somerset, KY | Work Setup : Conditional remote

About Us

Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.

Our US Team is growing and we're looking for experienced Sales Agents to join our Helpware team.

Position Overview:

The Tier 2 Customer Support Representative serves as the primary escalation point for complex customer service and order management concerns that require advanced troubleshooting and decision-making. This role is responsible for resolving escalated order, payment, refund, and return-related issues while ensuring compliance with client policies and service standards. The specialist collaborates closely with Tier 1 agents and Team Leads to drive resolution, improve processes, and enhance the overall customer experience through knowledge sharing and continuous improvement initiatives.

Specific Responsibilities:

  • Act as the primary escalation point for Tier 1 CX/Sales Support agents, handling advanced or complex customer and order issues.

  • Demonstrate expert-level understanding of the client's product catalog, pricing policy, and order/pre-authorization workflows to resolve escalated cases accurately.

  • Review and approve or deny out-of-policy RMA, refund, and credit requests escalated by Tier 1 agents, including swap-out program exceptions.

  • Resolve exception-heavy order scenarios, including pricing disputes, buyback/shipping adjustments, multi-location order discrepancies, and unresolved credit card pre-authorization issues.

  • Maintain full documentation of escalated interactions, root cause, and resolution in Salesforce and other supporting systems.

  • Partner with the Team Lead to identify recurring escalation themes and recommend process, training, or knowledge base improvements.

  • Escalate to the Team Lead only when an issue requires a judgment call beyond defined Tier 2 authority or needs coordination across the US/Philippines teams.

  • Contribute to FAQ, knowledge base, and escalation playbook content based on patterns observed in escalated cases.

  • Participate in calibration sessions to ensure consistent quality and resolution standards across tiers.

  • Other related tasks as assigned by the client or Helpware management.

Qualifications :

  • At least 2–4 years of experience in customer service, sales support, order management, or a related customer operations role, with experience handling escalations.

  • Proven experience resolving complex customer issues involving orders, payments, refunds, returns, or account management.

  • Experience using CRM platforms such as Salesforce; familiarity with ERP or order management systems is an advantage.

  • Strong understanding of order lifecycle management, credit card pre-authorizations, RMAs, refunds, credits, and pricing policies.

  • Excellent analytical, problem-solving, and decision-making skills with the ability to resolve exceptions independently within established guidelines.

  • Strong verbal and written communication skills, with the ability to manage difficult customer interactions professionally and empathetically.

  • Highly organized with exceptional attention to detail and the ability to document cases accurately.

  • Demonstrated ability to identify process gaps and recommend improvements to workflows, documentation, and knowledge resources.

  • Experience mentoring, coaching, or providing guidance to frontline agents is preferred.

  • Ability to collaborate effectively with cross-functional and global teams while managing multiple priorities in a fast-paced environment.

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