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Customer Returns Representative Jobs in Kentucky

UniFirst

Customer Service Representative

Owensboro, KY · On-site

$15.75 - $21.50/hr

As a CSR , you are responsible for handling inbound/outbound customer inquiries through both phone ... Handle and process customer returns into inventory * Troubleshoot and respond to customers in a ...

Unifirst

Customer Service Representative

Owensboro, KY

$15.75 - $21.50/hr

As a CSR , you are responsible for handling inbound/outbound customer inquiries through both phone ... Handle and process customer returns into inventory * Troubleshoot and respond to customers in a ...

Unifirst

Customer Service Representative

Owensboro, KY

$15.75 - $21.50/hr

As a CSR , you are responsible for handling inbound/outbound customer inquiries through both phone ... Handle and process customer returns into inventory * Troubleshoot and respond to customers in a ...

UniFirst

Customer Service Representative

Owensboro, KY

$15.75 - $21.50/hr

As a CSR , you are responsible for handling inbound/outbound customer inquiries through both phone ... Handle and process customer returns into inventory * Troubleshoot and respond to customers in a ...

UniFirst

Customer Service Representative

Louisville, KY · On-site

$15.25 - $21/hr

As a CSR, you are responsible for handling inbound/outbound customer inquiries through both phone ... Handle and process customer returns into inventory * Troubleshoot and respond to customers in a ...

Unifirst

Customer Service Representative

Louisville, KY

$14.75 - $20/hr

As a CSR, you are responsible for handling inbound/outbound customer inquiries through both phone ... Handle and process customer returns into inventory * Troubleshoot and respond to customers in a ...

Unifirst

Customer Service Representative

Louisville, KY

$14.75 - $20/hr

As a CSR, you are responsible for handling inbound/outbound customer inquiries through both phone ... Handle and process customer returns into inventory * Troubleshoot and respond to customers in a ...

UniFirst

Customer Service Representative

Louisville, KY · On-site

$15.25 - $21/hr

As a CSR, you are responsible for handling inbound/outbound customer inquiries through both phone ... Handle and process customer returns into inventory * Troubleshoot and respond to customers in a ...

Genuine Parts Company

Cust Serv Rep

Lexington, KY · On-site

$14 - $19/hr

... customer returns. • May support specific customer(s). • Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems ...

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Customer Returns Representative information

What does a customer returns representative do?

A Customer Returns Representative is responsible for handling product returns and exchanges for a company. They assist customers with return requests, process refunds or replacements, and ensure all transactions comply with company policies. This role often involves troubleshooting issues, providing excellent customer service, and managing return documentation. Representatives also communicate with other departments to resolve return-related problems and improve the overall returns experience.

What are the key skills and qualifications needed to thrive as a customer returns representative?

To thrive as a Customer Returns Representative, you need strong problem-solving abilities, attention to detail, and familiarity with return policies, typically supported by a high school diploma or equivalent. Experience with point-of-sale (POS) systems, returns management software, and inventory tracking tools is often required. Excellent interpersonal skills, patience, and clear communication help in managing customer concerns and building positive relationships. These skills ensure efficient and accurate processing of returns, enhance customer satisfaction, and support overall store operations.

What are some common challenges faced by customer returns representatives, and how are they addressed within the team?

Customer Returns Representatives often encounter challenges such as handling dissatisfied customers, managing high volumes of return requests during peak periods, and ensuring accurate processing of returns to maintain inventory integrity. To address these, teams typically provide thorough training on conflict resolution, clear guidelines on return policies, and utilize technology to streamline return tracking. Regular team meetings and support from supervisors also help representatives share best practices and resolve complex cases efficiently.

What is the difference between Customer Returns Representative vs Customer Service Associate?

AspectCustomer Returns RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma; training on return policiesHigh school diploma; basic customer service skills
Work EnvironmentRetail stores, warehouses, or call centersRetail stores, call centers, or online support
Employer & Industry UsageRetail, e-commerce, logisticsRetail, hospitality, telecommunications
Common Search & ComparisonFocuses on processing returns and refundsHandles general customer inquiries and support

While both roles involve customer interaction, the Customer Returns Representative specializes in managing product returns, refunds, and exchanges, often requiring knowledge of return policies. The Customer Service Associate provides broader support, addressing various customer questions and issues. Understanding these differences helps job seekers find the right role aligned with their skills and career goals.

What are popular job titles related to Customer Returns Representative jobs in Kentucky?

For Customer Returns Representative jobs in Kentucky, the most frequently searched job titles are:

What job categories do people searching Customer Returns Representative jobs in Kentucky look for?

The top searched job categories for Customer Returns Representative jobs in Kentucky are:

What cities in Kentucky are hiring for Customer Returns Representative jobs?

Cities in Kentucky with the most Customer Returns Representative job openings:

Customer Returns Representative jobs near you
Infographic showing various Customer Returns Representative job openings in Kentucky as of August 2026, with employment types broken down into 77% Full Time, 20% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution.

Customer Service Representative

UniFirst

Owensboro, KY • On-site

$15.75 - $21.50/hr

Full-time

Re-posted 23 days ago

UniFirst rating

6.6

Company rating: 6.6 out of 10

Based on 136 frontline employees who took The Breakroom Quiz

146th of 256 rated facilities management

Job description

As a CSR, you are responsible for handling inbound/outbound customer inquiries through both phone and e-mail. You will be responsible for providing adequate customer service in a professional manner. Additionally, you will be responsible for tasks associated with customer support including, but not limited to, problem resolution, order entry and returns processing.
  • Handle inbound/outbound inquiries through both phone and e-mail in a professional and service oriented manner
  • Excellent Data entry skills required
  • Handle and process customer returns into inventory
  • Troubleshoot and respond to customers in a timely manner
  • Be dependable and very flexible in an ever-changing environment
  • Provide coverage for the receptionist position on an intermittent basis
  • Prioritize and organize, be detail oriented, work as part of a team, and have a CAN-DO attitude
  • Will be required to work overtime as necessary
  • Given the nature of Customer Service, there may be circumstances where same day notification of overtime is required.
  • This position requires the ability to maintain confidential information.
  • Will be required to perform other duties as requested, directed, or assigned.
  • Must be willing and able to actively participate in plant-wide safety activities.
  • There may be circumstances that require Customer Service Team Members to enter the Production Area. During these circumstances, the employee is required to utilize any PPE that is mandatory or required in that department

Experience:
  • One or more Years related experience and/or training in the field
  • Equivalent combination of education and experience.
  • Should be proficient in computer programs, such as Microsoft Word, Excel, and Access.
  • Experience with AS400 System beneficial

Education:
  • Associate's degree; or equivalent combination of education and experience

Additional Requirements:
  • Must possess the ability to effectively communicate verbally and in writing.
  • Ability to read, analyze, and interpret written instruction.
  • Requires the ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of instructions, both verbal and written.
  • Must be detailed and possess the ability to prioritize.
  • Good organizational skills.
  • Self-motivated, with the ability to work independently
  • Must possess the ability to distinguish between colors
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws

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About UniFirst

Sourced by ZipRecruiter

The year was 1936 and Aldo Croatti had a vision: to serve the men and women who put in a hard day’s work. He founded a laundry business to clean clothes of factory workers and others in the heavy-soil business. With UniFirst, he created an entirely new concept: uniform rental services. This business concept gained popularity because it delivered on a key customer need: helping businesses work safer and smarter while presenting a better business image. Aldo’s vision spurred the growth of an entire industry. Since then, UniFirst has evolved into a leader in the uniform rental services industry. With headquarters located in Wilmington, MA, UniFirst operates 260-plus facilities throughout North and Central America and Europe. We serve over 300,000 customers and outfit over 2 million workers across a variety of industries—from automotive to transportation and warehousing, construction, and everything in between. We proudly serve nearly half of Fortune 500 companies and their hardworking employees.

Industry

Manufacturing

Company size

10,000+ Employees

Headquarters location

Wilmington, MA, US

Year founded

1936

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