Pre Sales Technical Support Jobs (NOW HIRING)

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

The Technical Sales Engineer/Specialist is a supporting role of our Engineering and Sales Support Teams. These teams are responsible for providing pre- and post-sales technical support for the development and implementation of complex products, applications, and solutions. This role will be reporting to the Engineered Solution Supervisor of our Water Infrastructure Transport division. In this role, the incumbent will work closely with sales, customer support, and project management teams to support customers. We offer a full benefits package to include Flexible Time Off (FTO) for salaried positions, health, dental, vision, investment savings plans, and additional miscellaneous benefits.

Basic knowledge of required systems and products including creating and interpreting engineering drawings, production specifications, and testing protocols using either CAD (computer-aided drafting), CAM (computer-aided manufacturing) or CAE (computer-aided engineering) systems. Reviewing and interpreting tender documents with attention to detail, technical specifications, product datasheets, and proposal-related documents.

Strong communication skills, both written and verbal, with the ability to clearly convey ideas to technical and non-technical audiences. Highly organized and detail-oriented, able to manage multiple priorities and meet deadlines in a fast-paced environment. Collaborative team player who can build strong working relationships across departments and with external partners. Confident and professional presence, with the ability to present information effectively in meetings and customer interactions. Solid project management skills, including planning, coordination, and follow-through to ensure successful outcomes.

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.

Pre-Sales:

Provide pre-sales technical support during feasibility, design, and tender stages to outside sales, distributors, and consulting engineers, while being assisted by Engineering in assessing potential application of company products to meet customer needs and may prepare detailed product specifications for the development and implementation of customer products/applications/solutions.

Assist Engineering Team, who is responsible for providing technical and product expertise, as well as researching and gathering data to understand how to meet the customers consultancy needs or solve the customer problem.

Work closely with internal colleagues, subject matter experts, and technical and commercial resources to review tender documents.

Provide essential support to the sales team in quotation creation process for engineered projects.

Contribute as a technical consultant in efforts to prepare and review project bid package.

Provide product and application expertise, design support, technical drawing support, etc. Advise sales team on technical requests and implications as they relate to the project.

Aid Application Engineers and Sales, who are responsible for providing a detailed review of all technical documentation for a project including specifications, plans, drawings, etc. Ensures the proposal is technically viable, and feasible.

Post-sales:

Work closely with the Engineering Team to prepare and review technical submittals on time and follow up closely with customer for approval.

Review specifications and ensure submitted drawings are compliant.

Address promptly the questions from customers on the drawings submitted.

Work in collaboration with third party vendors to ensure the customer requirements are fully met.

Work closely with the party who requested post sale support to gain deeper understanding of request and scope the need.

Support the project managers in providing technical solutions to the customers and Engineers.

Provide support to the application engineers in conducting application training for customer service and operations.

Participate in Xylem Watermark volunteer activities

Bachelor's degree in engineering or equivalent experience required. 0-2+ years of relevant experience. Engineer-in-training (EIT) and recent graduates welcome!

Ability to use consistent business processes to achieve desired results, including ability to react appropriately and timely to changing business needs. Willingness and ability to always provide superior customer service. Ability to effectively communicate verbally and in writing. Strong problem-solving and negotiation skills. Effective interpersonal skills with customers, coworkers, and management. Strong teamwork and organizational skills with the ability to multi-task. Proficiency in Microsoft Office products and the use of computer applications. Valid driver's license with acceptable driving record.

Mechanical engineering or automation degree. Knowledge of mechanical and pumping designs; hydraulics; pneumatics; water flow; diesel, gas, and electric motors.

Occasional light lifting (10-25 lbs.), job site environment. Regularly required to sit or stand, reach, bend and move about the facility. Regularly required to listen, talk to, and see employees and customers on a daily basis.

Occasional exposure to job site conditions, e.g., gas fields, petrochemical refineries, mills, mines, construction sites, industrial/power plants, wastewater treatment plants, etc.; occasional exposure to shop noise and fumes. Standard office environment free of disagreeable elements. Travel as required to fulfill the duties listed above or as required by the Company.

At Xylem, we embrace diversity and strive to create avenues where employees feel valued and appreciated through our DE&I initiatives and Employee Resources Groups (ERG). Xylem is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Xylem prohibits discrimination, harassment of any kind and does not discriminate in employment on the basis of race, color, religion, sex or sexual orientation (including pregnancy and gender identity), national origin, political affiliation, marital status, medical conditions or disability, genetic information, age, or other non-merit factors.