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Practice Operations Assistant Jobs in Arizona (NOW HIRING)

Agave Dental

Dental Assistant

Phoenix, AZ

$17.75 - $23.25/hr

Manage resources efficiently to optimize practice operations * Maintain confidentiality and handle sensitive information appropriately * Adapt to changing priorities while maintaining high ...

An Amazing Smile

Dental Assistant

Tempe, AZ · On-site

$17.50 - $22.75/hr

Manage resources efficiently to optimize practice operations * Maintain confidentiality and handle sensitive information appropriately * Adapt to changing priorities while maintaining high ...

Higley Park Dental Care

Dental Assistant

Gilbert, AZ

$16.75 - $21.75/hr

Manage resources efficiently to optimize practice operations * Maintain confidentiality and handle sensitive information appropriately * Adapt to changing priorities while maintaining high ...

Foxtrot Dental

Dental Assistant

Scottsdale, AZ

$18 - $23.50/hr

Manage resources efficiently to optimize practice operations * Maintain confidentiality and handle sensitive information appropriately * Adapt to changing priorities while maintaining high ...

MV Transportation

Operations Manager

Phoenix, AZ

... practices and your data rights. MV Transportation is seeking an Operations Manager will provide ... Effectively and frequently communicate with location staff and support team members. * Assist in ...

MV Transportation

Operations Manager

Phoenix, AZ · On-site

... practices and your data rights. Responsibilities: MV Transportation is seeking an Operations ... Effectively and frequently communicate with location staff and support team members. * Assist in ...

MV Transportation

Operations Manager

Phoenix, AZ · On-site

... handling practices and your data rights. Responsibilities MV Transportation is seeking an ... Effectively and frequently communicate with location staff and support team members. * Assist in ...

MV Transportation

Operations Manager

Phoenix, AZ

... handling practices and your data rights. Responsibilities MV Transportation is seeking an ... Effectively and frequently communicate with location staff and support team members. * Assist in ...

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Practice Operations Assistant information

How much does an operations assistant get paid?

The average salary for a Practice Operations Assistant typically ranges from $35,000 to $50,000 per year, depending on experience, location, and the size of the organization. Entry-level positions may start lower, while experienced assistants or those in larger practices can earn higher wages. Compensation may also include benefits such as health insurance and paid time off.

What is the highest paid administrative assistant?

The highest paid administrative assistants typically work in specialized industries such as finance, law, or executive support, with salaries reaching over $70,000 annually in some cases. Factors influencing pay include experience, location, certifications, and the complexity of the role, with executive assistants often earning the most among administrative support positions.

What does an operations assistant do?

An operations assistant supports the daily functions of a business or organization by handling administrative tasks, coordinating schedules, managing communication, and assisting with process improvements. They often use office software and may be involved in inventory management, data entry, and customer service to ensure smooth operations.

What is the difference between Practice Operations Assistant vs Medical Office Coordinator?

AspectPractice Operations AssistantMedical Office Coordinator
CredentialsTypically requires high school diploma or equivalent; certifications like Medical Administrative Assistant are commonSimilar credentials; often certified Medical Office Assistants or Administrative Professionals
Work EnvironmentMedical offices, clinics, outpatient facilitiesMedical offices, hospitals, healthcare clinics
Employer & Industry UsageUsed across outpatient healthcare settings for administrative supportCommonly used in healthcare facilities managing office operations
Primary ResponsibilitiesAdministrative tasks, scheduling, patient communication, billing supportOverseeing office operations, staff coordination, patient flow management

The Practice Operations Assistant and Medical Office Coordinator roles share similar credentials and work environments, focusing on administrative support within healthcare settings. However, the Practice Operations Assistant typically handles more routine administrative tasks, while the Medical Office Coordinator often manages broader office operations and staff coordination.

What is a Practice Operations Assistant?

A Practice Operations Assistant is a professional who supports the daily administrative and operational functions of a medical or healthcare practice. Their responsibilities often include scheduling appointments, managing patient records, handling billing and insurance queries, and assisting with general office tasks. They help ensure that the practice runs smoothly and efficiently, providing support to both clinical staff and patients. This role requires excellent organizational, communication, and customer service skills.

What are some common challenges faced by a Practice Operations Assistant, and how can they be addressed?

Practice Operations Assistants often juggle multiple responsibilities, such as scheduling appointments, managing patient records, and coordinating with medical staff. A common challenge is maintaining accuracy and efficiency while handling high call volumes or last-minute changes to the schedule. To overcome these challenges, strong organizational skills, attention to detail, and proficiency with practice management software are essential. Proactive communication and adaptability also help in collaborating effectively with both administrative and clinical teams, ensuring smooth daily operations.

What is the role of an operations assistant?

A practice operations assistant supports the daily functions of a healthcare or professional practice by managing administrative tasks, scheduling, patient or client communication, and maintaining records. They often use office software and may coordinate with staff to ensure smooth operations and compliance with policies.

What are the key skills and qualifications needed to thrive as a Practice Operations Assistant, and why are they important?

To thrive as a Practice Operations Assistant, you need strong organizational abilities, attention to detail, and a background in healthcare administration or related experience. Familiarity with practice management software, electronic health records (EHR) systems, and scheduling tools is typically required. Excellent communication, multitasking, and customer service skills help you effectively support both staff and patients. These skills ensure smooth daily operations, efficient patient flow, and a positive experience within the healthcare practice.
What cities in Arizona are hiring for Practice Operations Assistant jobs? Cities in Arizona with the most Practice Operations Assistant job openings:
Practice Operations Assistant jobs near you

Medical Assistant - AI Operations Assistant

Basata

Tempe, AZ • On-site, Remote

Full-time

Posted 16 days ago

Job description

Medical Assistant - AI Operations Associate
At Basata, we're rethinking the way healthcare practices get work done. Our AI-powered tools help automate the repetitive, time-consuming tasks that bog teams down, so staff can spend less time on admin and more time with patients.
We're a small, fast-moving team that loves building smart systems and simple, intuitive experiences. If you're someone who gets excited about early-stage energy, designing better ways to work, and fixing what's broken in healthcare, we'd love to connect.
About the Role
We're looking for a tech-savvy Medical Assistant with a strong specialty practice background to join the Partner Success Operations team. In this role, you'll be assigned a dedicated pod of specialty clinic partners and serve as their operational backbone - owning workflow documentation, supporting implementations, sustaining post-go-live clinic operations, and coordinating the BPO agent team working on your accounts.
This is a high-ownership, on-the-ground role. You will be the person who knows your assigned clinics' workflows better than anyone - and the person who makes sure Basata's AI tools are actually running the way they should.
What You'll Do
Workflow Documentation & Maintenance
  • Build and own clinic-specific workflow documentation for your assigned accounts from day one - capturing front-desk intake processes, referral handling protocols, fax routing logic, and staff escalation paths in a format the broader team can use.
  • Keep documentation current as workflows evolve post-go-live: version it, flag changes, and ensure the Implementation Workflow Workbook reflects ground truth across your assigned practices.
  • Translate messy, verbal clinic knowledge into clean, auditable process maps that support onboarding, BPO agent training, and product configuration.

Implementation Support
  • Serve as the operational layer during active implementations - partnering with the Partner Integration team to complete go-live readiness checklists, coordinate EMR access and staff training, and surface blockers before they become delays.
  • Support go-live gate sign-off by confirming clinic-side workflows are documented, staff are trained, and the practice is operationally ready to go live with Emma AI Calls,

Documents & Fax AI, and/or ACR
  • Act as the clinic-facing point of contact during the transition period, translating between what Basata's tools do and what the clinic's staff need to change about how they work.

Ongoing Clinic Workflow Support
  • Own the day-to-day operational health of your assigned clinic accounts post-go-live - monitoring for workflow drift, catching edge cases the AI isn't handling correctly, and flagging escalation-worthy issues before they surface in a review.
  • Conduct regular touchpoints with clinic staff to assess workflow adherence, identify friction points, and gather ground-level feedback that feeds back into product and process improvement.
  • Support the Growth Partner team with account-level operational context ahead of reviews, expansion conversations, and escalation paths.

BPO Coordination for Assigned Accounts
  • Serve as the primary liaison between your assigned clinics and the BPO agent team, ensuring agents have the account-specific protocols, scripts, and escalation instructions they need to operate accurately.
  • Monitor BPO work product for your accounts: review queue outputs, flag accuracy issues, and work with Operations leadership to address quality gaps before they impact clinic relationships.
  • Ensure BPO agents are properly onboarded to any new account assigned to your pod - covering system access, EMR environment, and clinic-specific protocols - and maintain the documentation that makes that onboarding repeatable.
What We're Looking For
  • Minimum 2-3 years of experience as a Medical Assistant or in a similar healthcare support role, preferably in a specialty practice setting.
  • Strong working knowledge of front-desk and back-office operations - referral intake, fax management, scheduling, and EMR documentation.
  • Proficient in electronic health records (EHR) systems; comfort with NextGen, AthenaOne/Athena Practice, ModMed, or similar platforms is a plus.
  • Instinct for documentation - you don't just do the work, you write down how it works so someone else could pick it up tomorrow.
  • Comfortable working alongside AI tools and BPO support teams; able to QA outputs and identify when something's off.
  • Excellent communication and interpersonal skills; you build trust with clinic staff quickly and can navigate change management conversations without flinching.
  • Highly organized and detail-oriented; you manage multiple accounts in parallel without dropping threads.
  • Self-starter with a strong work ethic and genuine willingness to travel to clinic sites across the country.

Why Join Basata?
  • Drive real impact. Your work will help clinics run more smoothly and ensure patients get the care they need-faster and with fewer headaches.
  • Shape something meaningful. From early product decisions to UI details, you'll play a big role in crafting both the code and the overall user experience.
  • High ownership. Join a team where you're trusted to lead, build, think critically, and bring ideas to life.
  • Work with purpose. We're not here to throw more tech at the wall, we're solving real problems in healthcare with tools that people rely on every day.

Our Core Values
  • Find a way: We own outcomes-no excuses, no shortcuts. When obstacles appear, we remove them. When the path isn't clear, we forge one. We take extreme ownership, stay scrappy, and do what it takes to get the job done. Whatever the challenge, we find a way.
  • Dream big: We refuse to accept that healthcare has to be broken. We dream boldly and act deliberately to build a future where healthcare organizations are free to focus on what truly matters: caring for people. We challenge what's possible, rethinking every mundane barrier standing in the way of better care. Our vision is ambitious-some might call it impossible-but we believe patients and providers deserve nothing less.
  • Obsess over the customer: We put our customers at the center of everything we do. We anticipate their needs, solve their problems, and design experiences that make them say, "Wow, I love this." Every decision starts with empathy: How will this help them? How will they use it? We make our customers the hero-while never compromising on ethics, privacy, or trust.
  • Always be learning: We're relentless about growth-our own and each other's. We challenge each other to level up, not just in skill, but in mindset, awareness, and character. We attract and empower "A" players, raise the bar, and multiply the impact of those around us. We're learning machines: always reading, asking, improving. Because when we grow as people, we become better teammates, leaders, and humans - that lifts the whole team with us.
  • Move Fast. Deliver Excellence.We prioritize rapid execution without sacrificing quality. Speed unlocks momentum-but only when paired with precision. We test relentlessly, ship often, and iterate fast to drive the results we want. Whether it's responding to a message or launching a product, we take bold action, measure impact, and refine quickly. Velocity is our competitive edge-excellence is our standard.

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