Post Secondary Success Coach Jobs (NOW HIRING)

Position Title: Post-Secondary Success Coordinator
FLSA: Exempt, Full-Time
Compensation Range: $75,000 to $ 80,000
Schedule: 40 hours/week | Monday - Friday, with some nights and weekends
Location: 100% In-Person, on-site in San Francisco, CA
Start Date: Until Filled
Mission: Booker T. Washington Community Service Center (BTWCSC) is one of the Bay Area's oldest Black-led, Black-serving nonprofit organizations, with 106 years of service to San Francisco. A beacon of Black joy and self-determination, we have nurtured over five generations of Black San Franciscans. We stand embedded as an anchor institution, fostering intergenerational bonds and working in solidarity with allied communities to reform and reimagine a more inclusive San Francisco. We prioritize serving the Black community, and we welcome all individuals from all cultures and ages, from 0 to 99, who walk through our door. We are one of the few urban spaces where anyone in the community can access comprehensive services, ranging from a hot meal to childcare, academic support, and senior services.
Summary: The youth department is informed by the Children's Defense Fund (CDF) Freedom School® model. Our youth programming centers identity development, critical consciousness, leadership, and collective responsibility. The Post-Secondary Success Coordinator approaches college and career readiness through a strengths-based, healing-centered, and liberation-focused lens, recognizing the historical and systemic barriers many Black, low-income, and first-generation students face. BTWCSC seeks a reliable, collaborative, and results driven professional Post-Secondary Success Coordinator to help our dynamic, multi-service organization meet its ambitious short-term and long-term operational targets while sustaining its growth, as it expands its youth programming to better support TAY.
The Post-Secondary Success Coordinator plays a critical role in supporting high school, post-secondary, and Transitional Age Youth (TAY) participants -some of whom may have experienced homelessness -as they prepare for and successfully transition into college, career training programs, employment, or independent living. BTWCSC's youth department serves young people who are both system-impacted and college-bound.
Reporting to the BTWCSC Teen/TAY Manager, this position is responsible for shaping and carrying out BTWCSC's post-secondary vision by designing and delivering programming that supports young people navigating life after high school. The Coordinator partners closely with teachers, youth coordinators, case managers, families, and external organizations to ensure students receive consistent, culturally affirming, high-quality guidance throughout their post-secondary journey. This role is not only about access to post-secondary opportunities, but about belonging, persistence, and long-term success. The Coordinator ensures students and families have trusted relationships, culturally relevant resources, and sustained support as they navigate complex education and workforce systems, while remaining deeply connected to community, culture, and self-determination.
Essential Duties & Responsibilities
Post-Secondary Planning & Student Support:

• • Support TAY in pursuing post-secondary pathways: college enrollment or re-enrollment, workforce entry, vocational training, credential programs, paid internships, and independent living readiness.
  • Provide individualized planning for non-matriculated TAY emphasizing employment readiness, career exploration, life skills, and stabilization supports, while keeping pathways back into education or training open.
  • Assess participants' strengths, interests, academic or work history, and barriers to build realistic, strengths-based action plans.
  • Conduct regular check-ins (in person, phone, virtual) to track milestones such as GED completion, job placement, credential attainment, or re-engagement in education or training.
  • Coordinate crisis response and ongoing support with families, Property Management, and community partners when academic, employment, personal, or housing challenges arise.
  • Collaborate with Youth Programs and BSAFE teams -Teen Coordinators, the Teen/TAY Manager, and BSAFE Case Managers - to align goals, coordinate interventions, and ensure consistent support.

College & Career Readiness Programming:

• • Develop and facilitate a college and career readiness curriculum covering applications, pre-college testing (SAT, ACT, placement exams, GED), financial aid, scholarships, job readiness, and life skills.
  • Support youth in understanding testing requirements, registering for exams, accessing fee waivers and accommodations, preparing for tests, and interpreting scores.
  • Plan and lead local and out-of-state college visits, corporate tours, and career exploration experiences.
  • Maintain current resources on transferable credits, post-secondary programs, testing requirements, scholarships, internships, and employment opportunities.

Partnerships & Systems Navigation:

• • Build and maintain relationships with post-secondary institutions, partner programs, and college access organizations.
  • Sustain partnerships with colleges, universities, trade organizations, apprenticeship programs, and CBOs to expand culturally safe engagement opportunities.
  • Collaborate with high schools, counselors, and external programs to support shared students.
  • Serve as a liaison between students, families, schools, and post-secondary institutions, minimizing language, cultural, and systems-based barriers.

Financial Aid, Case Management & Continued Post-Secondary Support:

• • Help students identify and apply for scholarships, grants, and financial aid, including options for those ineligible for federal aid.
  • Provide case management, referrals, and job placement assistance.
  • Maintain ongoing contact with Continued Post-Secondary Students to support persistence and track outcomes.
  • Identify barriers to matriculation and provide continued advising for youth not immediately matriculated.

Family Engagement & Community Leadership:

• • Educate caregivers on post-secondary planning, financial aid, and college systems.
  • Conduct regular parent/guardian check-ins and facilitate family workshops and information sessions.
  • Participate in parent-teacher and IEP meetings alongside student support teams when appropriate.

Data, Compliance & Organizational Responsibilities:

• • Maintain accurate participant data, case notes, and outcomes in BTWCSC's systems (e.g., Airtable, DCYF CMS).
  • Track outcomes and contribute to grant and funder reporting.
  • Attend required program, department, and agency-wide meetings and trainings.
  • Perform other duties as assigned in alignment with BTWCSC's mission and youth development goals.

Qualifications & Skills

• High school diploma or equivalent required; associate's or bachelor's degree in education, social work, counseling, human services, or a related field strongly preferred.
• At least two years of relevant experience working with youth or young adults in school-based programs, afterschool settings, college access initiatives, workforce development, housing-based services, or nonprofit social services.
• Experience supporting first-generation college students, transitional age youth (TAY), or system-impacted youth is highly valued.
• Demonstrated understanding of the distinct needs, barriers, and strengths of youth from historically marginalized communities, including communities of color, grounded in a culturally responsive and strengths-based approach.
• Ability to plan, coordinate, and facilitate post-secondary readiness activities, such as college and career exploration, financial aid guidance, life skills development, and goal-setting workshops.
• Strong verbal and written communication skills, with the ability to engage effectively and professionally with youth, families, staff, school partners, post-secondary institutions, and community-based organizations.
• Proven ability to build and sustain trusting, professional relationships with youth, families, colleagues, volunteers, and external partners.
• Excellent organizational skills and strong attention to detail; able to manage multiple priorities, track participant progress, and complete case notes, reports, and documentation accurately and on time.
• Ability to work collaboratively as part of a team while also exercising independent judgment in youth support and planning.
• Emotional maturity, professionalism, integrity, and sound judgment; able to serve as a positive adult role model for young people.
• Comfortable working in a fast-paced, dynamic environment and adapting programming and supports to meet youth needs.
• Proficiency in Microsoft Office and Google Workspace (Docs, Sheets, Forms, email), with the ability to learn and consistently use data systems for tracking and reporting outcomes.
• Ability to read, understand, and complete a range of forms, reports, and compliance documentation.
• Valid driver's license preferred; willingness and ability to take part in off-site activities, college visits, and occasional evening or weekend events.
• CPR/First Aid certification required, or ability to obtain within the onboarding period.
• Food Safety/ServSafe certification required, or ability to obtain within the onboarding period.
• Commitment to complying with all organizational policies related to safety, professional conduct, and substance-free work hours.

Preferred:

• Familiarity with CDF Freedom School, culturally responsive teaching, or literacy intervention models.
• Experience working in community-based organizations or expanded learning programs.
• Bilingual skills (English/Spanish) a plus.
• Valid driver's license preferred

Schedule

• Monday-Friday, approximately 10:30 - 7:30pm during the school year (subject to SFUSD bell schedules).
• Required CDF National Ella Baker Trainer & Servant Leader Intern Training in Tennessee
• Occasional nights and weekends for family events, staff training sessions, or showcases

Benefits & Compensation
BTWCSC offers a competitive compensation package with paid time off, holidays, robust health benefits, and a salary commensurate with experience. This position is full-time and exempt with an annual salary range of $75,000-$80,000, plus a comprehensive benefits package that includes:

• 100% employer-covered health, dental, and vision benefits
• Paid time off, including 15 days of vacation, holidays, and Center seasonal breaks/closures
• Workers' compensation coverage
• Employee Assistance Program (EAP)
• Monthly wellness benefit after 90 days
• Access to daily hot meals and snacks
• Commuter benefits after 90 days
• Life and disability insurance
• 401(k) retirement plan with a 4% employer match (1% employee contribution required)
• Professional development opportunities, including conferences, seminars, webinars, and trainings

BTWCSC is an Equal Opportunity Employer committed to hiring a diverse workforce. All employment decisions are based on qualifications and merit, without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion, or any other protected status. In accordance with the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records.
To Apply
Please submit your application directly through BambooHR.
Do not email resumes or application materials.
Your BambooHR submission must include:

• A brief cover letter describing your qualifications and interest in the position
• A current résumé or CV
• Copies of any relevant certifications
• Minimum of three (3) references, including at least one recent supervisor

Applications will be reviewed on a rolling basis. Final candidates must successfully complete a LiveScan and full background check.