Portfolio Operations Associate Jobs in West Virginia

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Conde Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

Welcome to the The Belgrove, a distinguished new 4-Diamond resort property in the Pyramid Global Hospitality portfolio. Located in the heart of West Palm Beach, our resort features 150 elegantly designed rooms and villas, multiple exquisite restaurants, a world-class spa, and a stunning golf course. This isn't just a place to work; it's a dynamic and rewarding experience. At The Belgrove, we pride ourselves on providing exceptional service and creating memorable experiences for our guests. As a member of our team, you'll have the opportunity to work in a supportive and inspiring environment, surrounded by the beauty and energy of West Palm Beach. We offer positions across various departments, including guest services, food and beverage, housekeeping, spa and wellness, sales and marketing, and more. Joining our team means joining a close-knit community that values teamwork, professionalism, and a passion for delivering outstanding service. We provide comprehensive training programs to ensure our employees have the skills and knowledge to excel. If you are a dedicated and enthusiastic individual with a passion for hospitality, we invite you to explore the exciting career opportunities at The Belgrove. Take the first step towards a rewarding career by applying today!
#PGH-BGR

What you will have an opportunity to do:

What you will have an opportunity to do:

Marketing & Campaign Execution

• Support execution of integrated marketing campaigns to drive room nights, spa bookings, dining revenue, and resort programming
• Assist in development and coordination of marketing collateral across digital, print, and on-property channels
• Ensure accuracy, consistency, and quality of all guest-facing materials
• Content Creation & Digital Support
• Assist with creation of social media content and scheduling across platforms (Facebook, Instagram, etc.)
• Maintain and update website content, promotions, and property information
• Capture on-property content (photos/videos) to support storytelling and marketing initiatives

Brand & Collateral Management

• Maintain brand standards across all marketing materials in alignment with Pyramid Global Hospitality guidelines
• Assist in development and maintenance of collateral including activity calendars, menus, flyers, presentations, and signage
• Coordinate production with vendors (print, signage, promotional items)
• On-Property Marketing & Events
• Support execution of resort events, activations, and seasonal programming
• Coordinate marketing materials and on-site setup for promotions and events
• Collaborate with departments (F&B, Spa, Rooms) to highlight offerings and drive participation
• Collaboration & Communication
• Partner with department leaders to maintain an integrated marketing calendar
• Work with Sales, Revenue, and Operations teams to align marketing strategies with business needs
• Support communication of marketing initiatives internally and across departments

Administrative & Reporting Support

• Maintain marketing calendars, trackers, and content schedules
• Assist with campaign reporting and tracking performance metrics
• Manage digital asset libraries and marketing files
• Attend all scheduled meetings

What are we looking for?

• Bachelor's degree or equivalent experience
• 1-2 years of marketing, hospitality, communications, or related experience
• Strong organizational and time management skill
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Strong written and verbal communication skills
• Familiarity with Canva, Adobe Creative Suite, or similar design tools
• Experience supporting social media platforms
• Hospitality, resort, or tourism marketing experience preferred
• Available to work occasional weekends and holidays

Success in This Role Looks Like

• Measurable impact on occupancy, revenue, and direct bookings
• High-performing campaigns with strong ROI
• Consistent and compelling brand presence across all channels
• Growth in engagement, audience reach, and guest loyalty
• Effective collaboration across departments and partners

What are we looking for?

Compensation:

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Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.