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Woodhill Country Club Mission Statement
Woodhill Country Club is a family-oriented, year-round, private country club that serves as the primary social and recreational center for members by providing high quality activities, facilities and services.
Woodhill Country Club Team Philosophy
Through teamwork and shared vision, we are committed to enhancing members' experiences by supporting traditions and delivering personal, high-touch service in all areas; we support one another to maintain balance for the team even during peak seasons.
Job Summary and Objectives:
Job Title: Assistant Food & Beverage Director
Reports To: Food & Beverage Director
Year-round operational support across all F&B venues (Clubhouse, Barn, Pool) with focused ownership of pool and outdoor operations during summer season.
The Assistant Food & Beverage Director at Woodhill Country Club provides operational leadership and strategic support across all F&B venues, including the Clubhouse, Barn, and Pool operations. This role partners closely with the F&B Director to ensure consistent service excellence, operational execution, and member satisfaction across all dining outlets year-round, with focused ownership of pool and outdoor F&B during summer months. The Assistant Director leads through visible presence, proactive problem-solving, and genuine commitment to member satisfaction.
• Support F&B Director in day-to-day operational execution across all dining venues (Clubhouse, Barn, Pool) ensuring consistency in service standards, member experience, and team performance.
• Lead floor operations during service periods, including pre-shift stand-ups, real-time coaching, member engagement, and service recovery across all outlets.
• Manage member feedback systems club-wide, including comment card tracking, online review monitoring, and end-of-service recaps to identify trends and drive continuous improvement.
• Own all aspects of pool and outdoor F&B operations (May-August), including menu execution, staffing, service standards, member experience, and budget performance.
• Supervise pool cafe cooks, servers, lifeguards, and swim coaches; recruit, train, schedule, and develop staff to deliver consistent service.
• Provide administrative support to F&B Director, including scheduling coordination across all outlets, P-Mix reporting and trending analysis, operational documentation, and compliance tracking.
• Coordinate facility maintenance for pool area, including cleaning, repairs, and vendor relationships to ensure operational readiness.
• Support event execution in coordination with Director of Catering and Events, ensuring seamless F&B service for club functions and member celebrations.
• Serve as backup leadership for F&B operations during Director's absence or time off.
Supervisory Responsibilities:
• Primary direct reports: Pool cafe cooks, servers, lifeguards, and swim coaches (May-August)
• Operational leadership: Provides shift supervision and floor leadership for Clubhouse and Barn service staff year-round in partnership with F&B Director
• Coordination: Works collaboratively with F&B Manager(s) to ensure consistent execution across all outlets
• Hiring, training, scheduling, performance evaluation, and accountability for all pool and outdoor F&B staff.
CORE COMPETENCIES:
Member Experience Leadership: Delivers personal, responsive, and knowledgeable service as the primary face of pool operations; builds genuine relationships with members and their families, anticipates needs, and drives continuous improvement in member satisfaction. Proactively gathers and acts on member feedback to enhance experiences.
Operational Excellence: Ensures consistent execution of service standards, food quality, and operational procedures across pool and outdoor F&B areas. Manages day-to-day operations with attention to detail, efficiency, and a commitment to delivering exceptional experiences within budget parameters.
Team Development: Recruits, trains, and coaches pool staff to deliver high-touch, consistent service; provides clear expectations, constructive feedback, and recognition. Creates a positive team culture rooted in accountability, collaboration, and pride in excellence.
Problem-Solving: Identifies and resolves operational challenges quickly and effectively; demonstrates flexibility and creativity in addressing member concerns, staffing issues, and service disruptions. Maintains a continuous improvement mindset focused on practical, sustainable solutions.
Budget & Resource Management: Manages pool F&B budget responsibly, tracking revenue and expenses to meet financial targets. Controls costs through effective scheduling, inventory management, and waste reduction while maintaining service quality and member satisfaction.
Requirements
Qualifications:
Education & Experience
• Bachelor's degree in hospitality management or related field preferred.
• Minimum 3 years of progressive food & beverage management experience with demonstrated success in hands-on operational leadership.
• Minimum 2 years of supervisory experience in a private club, resort, or upscale dining environment.
• Demonstrated experience managing multiple F&B outlets or venues simultaneously, with ability to shift priorities based on seasonal operational needs.
• Experience managing seasonal or outdoor F&B operations preferred.
• Proficiency with point-of-sale systems and Microsoft 365; experience with Restaurant Manager software is a plus.
Professional Skills & Knowledge
• Strong operational knowledge of food and beverage service, including inventory management, service standards, and member experience delivery.
• Demonstrated ability to manage budgets, control costs, and drive revenue growth within assigned areas.
• Working knowledge of health, safety, and sanitation regulations; ability to ensure compliance across all service areas.
• Proficiency in analyzing member feedback data and translating insights into actionable operational improvements.
• Experience with staff training and development; ability to coach team members to deliver consistent, elevated service.
Leadership & Interpersonal Qualities
• Member-focused mindset with genuine passion for creating exceptional experiences and building lasting relationships.
• Strong interpersonal and communication skills; ability to engage effectively with members, staff, and leadership.
• Hands-on leadership approach with willingness to step into line-level roles as needed to support team success.
• Demonstrated ability to remain calm and solution-focused under pressure, particularly during high-volume service periods.
• Proactive problem-solver with attention to detail and commitment to continuous improvement.
• Flexibility and availability to work evenings, weekends, and holidays as operational needs require.
General Schedule:
Tuesday through Sunday (Summer); Wednesday through Sunday (Winter), with flexibility to support events as needed, including evenings, weekends, and holidays. The leadership team is committed to balancing closing shifts and workload distribution, and strives to provide two days off per week when operational demands allow.
Physical Demands:
• Ability to stand and walk for extended periods of time.
• Ability to bend, kneel, stoop, crouch, and twist.
• Ability to lift up to 25 lbs.
Work Environment:
The noise level in the work environment can be loud at times. The employee may be exposed to hazards including, but not limited to, cuts, slipping, tripping, falls, and burns. Frequent hand washing is required. Regular direct member interaction and coordination across departments.
Compensation & Benefits:
• Base salary: $65,000-$70,000 per year, with an annual performance bonus of up to 5% of base salary based on achievement of established goals.
• Health, dental, and life/disability insurance in accordance with club policy.
• Paid Time Off.
• Association membership dues.
• 401k matching program after one year of employment.
• Complimentary employee meals.
• Use of Woodhill's exceptional facilities (golf course, pool, tennis courts, skating rink, ski trails, sledding hill) on most Mondays.
Woodhill Country Club is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We encourage applications from candidates of all backgrounds and experiences
Salary Description
$65,000-$70,000 per year