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Polycom Specialist Jobs (NOW HIRING)

HII's Mission Technologies division

$65K - $84K/yr

Summary Mission Technologies, Cyber & Intelligence Team is seeking a motivated IT Specialist II to ... Scheduling and Operating VTC and POLYCOM Teleconference. * Identifying when equipment and ...

Core Government Services Corporation

Utilize strong knowledge of and experience with Cisco, Tandberg, and Polycom products to support VTC systems. * Manage equipment inventory, conduct preventative maintenance, and coordinate with ...

Stefanini

AV Technician

Manhattan, NY

We are seeking a temporary IT/AV Support Specialist to assist with technology operations and ... Polycom systemsCoordinate AV repairs and service with external vendorsRoute audio and video ...

netPolarity

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AV Technology Support Specialist

Dallas, TX · On-site

$25 - $30/hr

AV Technology Support Specialist I Location: Dallas/Fort Worth, TX Job Duration: 3-4 months ... Additional technologies to support - Condeco, Barco Click Share, Pano, Polycom, Cisco, AV equipment ...

Stefanini Group

Sr AV Technician

Manhattan, NY

We are seeking a temporary IT/AV Support Specialist to assist with technology operations and ... Support and configure AV hardware including Dante, Crestron, BiAmp, QSC, and Logitech/Polycom ...

Stefanini Group

AV Technician

Manhattan, NY

We are seeking a temporary IT/AV Support Specialist to assist with technology operations and ... Support and configure AV hardware including Dante, Crestron, BiAmp, QSC, and Logitech/Polycom ...

Stefanini Group

Sr AV Technician

Manhattan, NY

We are seeking a temporary IT/AV Support Specialist to assist with technology operations and ... Support and configure AV hardware including Dante, Crestron, BiAmp, QSC, and Logitech/Polycom ...

Electrosonic

AV On-Site Service Technician

Washington, DC · On-site

$37 - $42/hr

Cisco, Polycom, Zoom, WebEx, GoToMeeting, Bluejeans, Teams, Google Hangouts etc. * Liaising with ... AVIXA CTS Technology Specialist or ability to complete it within 6 months of hire date * Experience ...

Stefanini Group

Sr AV Technician

NY · On-site

$38 - $40/hr

We are seeking a temporary IT/AV Support Specialist to assist with technology operations and ... Support and configure AV hardware including Dante, Crestron, BiAmp, QSC, and Logitech/Polycom ...

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Polycom Specialist information

What are the key skills and qualifications needed to thrive as a Polycom Specialist, and why are they important?

To thrive as a Polycom Specialist, you need in-depth knowledge of audio and video conferencing systems, particularly Polycom hardware and software, often supported by experience in IT, networking, or a related certification. Familiarity with technical tools like Polycom RealPresence, VoIP protocols, network troubleshooting utilities, and certifications such as Polycom Certified Video Engineer (PCVE) are highly valued. Excellent problem-solving abilities, attention to detail, and effective communication skills help specialists support end users and resolve complex technical issues. These competencies ensure reliable communication solutions, minimize downtime, and deliver seamless conferencing experiences for organizations.

What are some common challenges faced by Polycom Specialists in maintaining video conferencing systems across multiple locations?

Polycom Specialists often encounter challenges related to network compatibility, bandwidth limitations, and integrating Polycom systems with existing IT infrastructure. Supporting multiple locations may require remote troubleshooting and quick adaptation to diverse hardware setups or software versions. Effective communication with local IT teams and end users is crucial for resolving technical issues promptly and ensuring a consistent, high-quality conferencing experience across the organization.

What is a Polycom Specialist?

A Polycom Specialist is an IT professional who specializes in the installation, configuration, maintenance, and support of Polycom audio and video conferencing systems. They ensure that organizations can communicate effectively using Polycom hardware and software, troubleshoot technical issues, and provide user training. Polycom Specialists often work with network teams to integrate conferencing solutions with existing infrastructure and may also assist with upgrades and security updates. Their expertise is crucial for businesses that rely on high-quality video and audio conferencing for remote communication.

What is the difference between Polycom Specialist vs Network Technician?

AspectPolycom SpecialistNetwork Technician
CertificationsPolycom certifications, Cisco, CompTIACompTIA Network+, Cisco CCNA
Work EnvironmentVoIP and video conferencing setups, client sites, officesNetwork infrastructure, server rooms, data centers
Industry UsageTelecommunications, unified communicationsIT services, networking, infrastructure

The Polycom Specialist primarily focuses on configuring and maintaining Polycom video conferencing and VoIP systems, often working closely with telecommunications teams. In contrast, the Network Technician handles broader network infrastructure, including cabling, routers, and switches. Both roles require technical certifications and are vital in their respective areas within the IT and communications industries.

Infographic showing various Polycom Specialist job openings in the United States as of May 2026, with employment types broken down into 4% Internship, 70% Full Time, 15% Part Time, and 11% Contract. Highlights an 96% In-person, and 4% Remote job distribution.

Help Desk Support Service Specialist (Senior)

Quality Business Engineering

Haymarket, VA • On-site

Full-time

Posted 5 days ago

Job description

Job Type
Full-time
Description
About QBE, LLC
QBE, LLC is a mission-focused technology and security solutions provider supporting defense and federal customers worldwide. We deliver high-impact capabilities where precision, accountability, and technical excellence directly support national-level objectives.
Summary of Position:
The Help Desk Support Service Specialist (Senior) provides second-tier technical support for end-users across desktop, laptop, and network environments. This role requires advanced expertise in Windows 11 Enterprise, Microsoft Active Directory, Microsoft 365, Microsoft Azure, and associated enterprise management tools. The specialist supports enterprise-wide IT operations including mobility devices, wireless networks, and Video Teleconferencing (VTC) systems, ensuring uninterrupted service delivery to both standard and VIP users within Army and DoD environments. The incumbent will coordinate closely with the Network Enterprise Center (NEC), USAREUR, and other Army IT support organizations to resolve complex technical issues, maintain compliance, and support mission readiness.
This position could potentially be in any of the following locations: Shape, Vicenza, Stuttgart, Wiesbaden, Grafenwöhr, Vilseck, Hohenfels, and Kaiserslautern.
Essential Job Functions: (not limited to duties as described - performs related duties as requested)
  • Provide management and oversight of the cross-functional help desk service support team.
  • Provide second-tier technical support for desktop, laptop, and networked systems (NIPRNET, SIPRNET, MPE, and Closed Restricted Network (CRN)) including hardware, software, printers, and multi-function devices.
  • Troubleshoot, repair, and configure computer systems, peripherals, and software applications in compliance with Army IT policies and standards.
  • Manage user, service, and group accounts, as well as computer objects in Active Directory (AD) and Microsoft Azure, ensuring compliance with all security and access control requirements.
  • Support and manage mobility devices (Android and Apple) including configuration, registration, issuance, SIM management, and maintaining accurate inventory and accountability in accordance with current policy.
  • Provide enhanced technical support to VIP users, including on-site visits, issue resolution, and follow-up actions; immediately notify the Work Site Information Management Officer (IMO) and Information Systems Security Manager (ISSM) of all VIP-related incidents.
  • Deliver user training on private industry mobile platforms (Android, Apple) and ensure all technicians maintain proficiency in supporting mobile operating systems and DISA-supported applications.
  • Maintain an accurate and up-to-date inventory of all hardware and software, including serial numbers, locations, custodians, and classification data within designated SharePoint repositories.
  • Provide advanced support for Video Teleconferencing (VTC) systems, including installation, configuration, maintenance, troubleshooting, and coordination of events across NIPR, SIPR, and MPE networks.
  • Maintain detailed VTC hardware/software inventories, tracking systems, and maintenance documentation as prescribed by the Work Site IMO.
  • Perform weekly system checks to verify equipment functionality and coordinate with the IMO for any maintenance actions that could affect warranty or service contracts.
  • Attend scheduled and ad hoc VTC sessions as directed to resolve unforeseen technical issues, including those occurring outside of normal operating hours, when required.
  • Simulate or recreate user problems to diagnose and resolve persistent or complex operating difficulties.
  • Interact with NEC, USAREUR, AESD, and other Army or DoD IT organizations to de-conflict technical requirements and ensure restoration of services.
  • Ensure all service requests, incidents, and resolutions are logged and tracked according to established ITSM and Army procedures.
  • Support compliance with DoD, Army, and Information Assurance (IA) standards, ensuring secure and efficient operations across all supported systems.

Level of Supervision:
  • Provide management and oversight of the cross-functional help desk service support team
  • Must be able to function independently
  • Provide overview and general use training to all organization members and key leaders upon request.

#qf #qg
Requirements
Education and Experience:
  • Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent military/technical experience).
  • Minimum of 8 years of progressive IT support experience in an enterprise or DoD environment, with at least 2 years in a senior help desk or system support role.
  • Advanced proficiency in Windows 11 Enterprise, Microsoft 365, Active Directory, and Azure.
  • Demonstrated experience with C4IM services and Army IT management tools.
  • Experience supporting VTC systems, including Cisco, Polycom, or equivalent platforms.
  • Strong knowledge of Army Europe, 2TSB, and AESD policies and processes preferred.
  • Excellent communication and customer service skills, with the ability to interface effectively with all levels of users including GO/SES personnel.
  • U.S. citizenship and eligibility to obtain and maintain a government security clearance.

License & Certifications:
  • IAT II Compliant

Travel:
  • 15% or more required

Security Clearance:
  • SECRET

Equal Opportunity Employment Statement
QBE is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender, gender-identity and/or expression, age, disability, Veteran status, genetic information, pregnancy (including childbirth, lactation, or related medical conditions), marital status, neurodivergence, ethnicity, ancestry, caste, military/uniformed service-member status, or any other characteristic protected by applicable law.

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