Direct the preparation of complete and accurate account-level data sets for transaction testing in response to exam and audit requests. Assess regulatory and policy adherence, working collaboratively ...
Direct the preparation of complete and accurate account-level data sets for transaction testing in response to exam and audit requests. Assess regulatory and policy adherence, working collaboratively ...
PALLIATIVE CARE FELLOWSHIP - PROGRAM DIRECTOR
Lewes, DE · On-site
$150 - $200/hr
The Program Director (PD) is responsible for the overall planning and direction of activities ... Responsible to the DME & DIO, for ensuring compliance with the policies and procedures of Beebe ...
New
PALLIATIVE CARE FELLOWSHIP - PROGRAM DIRECTOR
Lewes, DE · On-site
$150 - $200/hr
The Program Director (PD) is responsible for the overall planning and direction of activities ... Responsible to the DME & DIO, for ensuring compliance with the policies and procedures of Beebe ...
New
PHYSICIAN / MEDICAL DIRECTOR POSITION SUMMARY The Physician / Medical Director is responsible for ... Annually review and approve clinical protocols, policies and procedures, and medical disaster plans.
PHYSICIAN / MEDICAL DIRECTOR POSITION SUMMARY The Physician / Medical Director is responsible for ... Annually review and approve clinical protocols, policies and procedures, and medical disaster plans.
Assistant Store Director
Lewes, DE · On-site
... policies. 12) Prepare a weekly schedule based on projected sales volume and workload in the absence of the Store Director. 13) Assist in planning of merchandise displays to obtain maximum sales and ...
Assistant Store Director
Lewes, DE · On-site
... policies. 12) Prepare a weekly schedule based on projected sales volume and workload in the absence of the Store Director. 13) Assist in planning of merchandise displays to obtain maximum sales and ...
Assistant Store Director
Milford, DE · On-site
... policies. 12) Prepare a weekly schedule based on projected sales volume and workload in the absence of the Store Director. 13) Assist in planning of merchandise displays to obtain maximum sales and ...
Assistant Store Director
Milford, DE · On-site
... policies. 12) Prepare a weekly schedule based on projected sales volume and workload in the absence of the Store Director. 13) Assist in planning of merchandise displays to obtain maximum sales and ...
Assistant Store Director
Camden, DE · On-site
... policies. 12) Prepare a weekly schedule based on projected sales volume and workload in the absence of the Store Director. 13) Assist in planning of merchandise displays to obtain maximum sales and ...
Assistant Store Director
Camden, DE · On-site
... policies. 12) Prepare a weekly schedule based on projected sales volume and workload in the absence of the Store Director. 13) Assist in planning of merchandise displays to obtain maximum sales and ...
Assistant Store Director
Milford, DE · On-site
... policies. 12) Prepare a weekly schedule based on projected sales volume and workload in the absence of the Store Director. 13) Assist in planning of merchandise displays to obtain maximum sales and ...
Assistant Store Director
Milford, DE · On-site
... policies. 12) Prepare a weekly schedule based on projected sales volume and workload in the absence of the Store Director. 13) Assist in planning of merchandise displays to obtain maximum sales and ...
Medical Director
New Castle, DE · On-site
$200K - $334K/yr
Medical Director This is the administrative level responsible for directing, planning, coordinating ... Develops, implements, evaluates and oversees medical, clinical and administrative policies and ...
Medical Director
New Castle, DE · On-site
$200K - $334K/yr
Medical Director This is the administrative level responsible for directing, planning, coordinating ... Develops, implements, evaluates and oversees medical, clinical and administrative policies and ...
Assistant Store Director
Camden, DE · On-site
... policies. 12) Prepare a weekly schedule based on projected sales volume and workload in the absence of the Store Director. 13) Assist in planning of merchandise displays to obtain maximum sales and ...
Assistant Store Director
Camden, DE · On-site
... policies. 12) Prepare a weekly schedule based on projected sales volume and workload in the absence of the Store Director. 13) Assist in planning of merchandise displays to obtain maximum sales and ...
Assistant Store Director
Lewes, DE · On-site
... policies. 12) Prepare a weekly schedule based on projected sales volume and workload in the absence of the Store Director. 13) Assist in planning of merchandise displays to obtain maximum sales and ...
Assistant Store Director
Lewes, DE · On-site
... policies. 12) Prepare a weekly schedule based on projected sales volume and workload in the absence of the Store Director. 13) Assist in planning of merchandise displays to obtain maximum sales and ...
Clinical Director
Wilmington, DE · On-site +1
$160K - $175K/yr
As a Clinical Director, you support the Account Team through the RFP process, conduct clinical ... Please review our CCPA/CPRA policies here.
Clinical Director
Wilmington, DE · On-site +1
$160K - $175K/yr
As a Clinical Director, you support the Account Team through the RFP process, conduct clinical ... Please review our CCPA/CPRA policies here.
... policies. 13) Prepare a weekly schedule based on projected sales volume and workload in the absence of the Store Director. 14) Assist in planning of merchandise displays to obtain maximum sales and ...
... policies. 13) Prepare a weekly schedule based on projected sales volume and workload in the absence of the Store Director. 14) Assist in planning of merchandise displays to obtain maximum sales and ...
Assistant Store Director
Dover, DE · On-site
... policies. 13) Prepare a weekly schedule based on projected sales volume and workload in the absence of the Store Director. 14) Assist in planning of merchandise displays to obtain maximum sales and ...
Assistant Store Director
Dover, DE · On-site
... policies. 13) Prepare a weekly schedule based on projected sales volume and workload in the absence of the Store Director. 14) Assist in planning of merchandise displays to obtain maximum sales and ...
... Director, and provides executive leadership to the Graduate Medical Education Committee (GMEC) to ... policies and procedures for health services.\r\n Develops, implements and evaluates new/revised ...
... Director, and provides executive leadership to the Graduate Medical Education Committee (GMEC) to ... policies and procedures for health services.\r\n Develops, implements and evaluates new/revised ...
Area Director
Milford, DE · On-site
$90 - $130/hr
Position Summary The Area Director is responsible for providing senior level leadership and ... policies and procedures; manage Club assets (i.e., facilities, vehicles, supplies, and equipment)
Area Director
Milford, DE · On-site
$90 - $130/hr
Position Summary The Area Director is responsible for providing senior level leadership and ... policies and procedures; manage Club assets (i.e., facilities, vehicles, supplies, and equipment)
Able to communicate policy and strategy to team members. * Strategic Thinking - Able to determine short-term outcomes and give guidance on how to meet goals; Able to direct and deliver plans to ...
Able to communicate policy and strategy to team members. * Strategic Thinking - Able to determine short-term outcomes and give guidance on how to meet goals; Able to direct and deliver plans to ...
Area Director
Milford, DE · On-site
$65K - $87K/yr
The Area Director supervises Club Directors and provides strategic leadership to a designated ... policies and procedures; manage Club assets i.e., facilities, vehicles, supplies, and equipment.
Area Director
Milford, DE · On-site
$65K - $87K/yr
The Area Director supervises Club Directors and provides strategic leadership to a designated ... policies and procedures; manage Club assets i.e., facilities, vehicles, supplies, and equipment.
Area Director
$65K - $87K/yr
The Area Director supervises Club Directors and provides strategic leadership to a designated ... policies and procedures; manage Club assets i.e., facilities, vehicles, supplies, and equipment.
Area Director
$65K - $87K/yr
The Area Director supervises Club Directors and provides strategic leadership to a designated ... policies and procedures; manage Club assets i.e., facilities, vehicles, supplies, and equipment.
Area Director
Milford, DE · On-site
$110 - $140/hr
The Area Director supervises Club Directors and provides strategic leadership to a designated ... policies and procedures; manage Club assets i.e., facilities, vehicles, supplies, and equipment.
New
Area Director
Milford, DE · On-site
$110 - $140/hr
The Area Director supervises Club Directors and provides strategic leadership to a designated ... policies and procedures; manage Club assets i.e., facilities, vehicles, supplies, and equipment.
New
Policy Director information
What are some common challenges faced by policy directors when building consensus among stakeholders?
Policy Directors frequently encounter the challenge of balancing diverse perspectives from internal teams, external partners, and government entities. Building consensus often requires strong negotiation skills, the ability to communicate complex information clearly, and patience in navigating differing priorities or political interests. Successful Policy Directors develop collaborative relationships, facilitate open dialogue, and employ data-driven arguments to align stakeholders toward shared objectives while managing potential conflicts.
What is the difference between Policy Director vs Policy Manager?
| Aspect | Policy Director | Policy Manager |
|---|---|---|
| Responsibilities | Oversees overall policy strategy, leads policy teams, and interacts with executive leadership | Develops, implements, and manages specific policy initiatives under strategic guidance |
| Required Credentials | Bachelor's or master's in public policy, political science, or related field; extensive experience | Bachelor's degree, experience in policy development, and project management skills |
| Work Environment | Strategic, leadership-focused, often in corporate or government settings | Operational, detail-oriented, often in government agencies or advocacy organizations |
The Policy Director typically holds a higher-level, strategic role overseeing policy initiatives and teams, while the Policy Manager focuses on executing specific policies within a broader strategy. Both roles require relevant credentials and experience, but the Policy Director's scope is broader and more leadership-oriented.
What is a policy director?
Policy Directors are senior professionals who oversee the development, analysis, and advocacy of organizational or governmental policies. They work to shape legislative and regulatory agendas, often leading teams that research issues, draft policy proposals, and engage stakeholders. Policy Directors serve as key advisors to leadership, ensuring that policies align with organizational goals and public interests. Their role often involves collaboration with government officials, advocacy groups, and the public to influence decision-making. They also monitor policy impacts and recommend adjustments as needed.
What are the key skills and qualifications needed to thrive as a policy director?
To thrive as a Policy Director, you generally need expertise in policy analysis, legislative processes, and strategic planning, often backed by an advanced degree in public policy, law, or a related field. Familiarity with policy research tools, legislative tracking software, and data analysis systems is typical, along with knowledge of relevant regulations. Strong leadership, negotiation, and communication skills help you build coalitions, advocate effectively, and lead teams. These skills are crucial for shaping impactful policies, influencing decision-makers, and driving organizational goals in complex political environments.
What are the most commonly searched types of Policy jobs in Delaware? The most popular types of Policy jobs in Delaware are:
What are popular job titles related to Policy Director jobs in Delaware? For Policy Director jobs in Delaware, the most frequently searched job titles are:
What job categories do people searching Policy Director jobs in Delaware look for? The top searched job categories for Policy Director jobs in Delaware are:
What cities in Delaware are hiring for Policy Director jobs? Cities in Delaware with the most Policy Director job openings:
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Re-posted 17 days ago
Citibank rating
8.3
Based on 177 frontline employees who took The Breakroom Quiz
39th of 170 rated banks
Job description
This Risk Policy Sr Group Manager role operates within the Collections and Recovery Risk Policy team, reporting directly to the Group Head (Senior Collections Business Collections Risk Manager- SC/BCRM) within the USCC Risk Management organization.
The Collections and Recovery Risk team's mission is to help customers bring their current accounts or fairly resolve their debt. The Collections Policy team owns Policy and Strategy, and partners closely with the Operations and Technology teams on implementation and execution of strategy and controls to implement the owned risks within its business process. The position is accountable for management of complex/critical/large professional disciplinary areas. Requires a comprehensive understanding of multiple areas within the collection and recovery function and deep understanding of applicable regulatory guidance and Citi's internal policies. Requires strong analytical skills to filter, prioritize and validate potentially complex and dynamic materials from multiple sources. Excellent communication skills required to negotiate internally, often at a senior level. Some external communication may be necessary. Accountable for the end results of the area. Exercises control over resources, policy formulation and planning. Involved in short- to medium-term planning of actions and resources for this area.
Responsibilities
Lead and Develop a High-Performing Risk Analytics Team: Provide inspiring leadership and strategic guidance to a team of approximately 10+ Risk analysts, fostering a culture of excellence, efficiency, customer focus, and AI capability development.
Qualifications
Education
Job Family Group:
Risk Management
Job Family:
Risk Framework and Policy
Time Type:
Full time
Primary Location:
Wilmington Delaware United States
Primary Location Full Time Salary Range:
$170,000.00 - $300,000.00
In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
Most Relevant Skills
Analytical Thinking, Controls Lifecycle, Credible Challenge, Governance, Policy, Procedure, and Regulation, Risk Management Lifecycle.
Other Relevant Skills
Change Management, Communication, Constructive Debate, Escalation Management, Policy and Procedure, Policy and Regulation, Risk Controls and Monitors, Risk Identification and Assessment, Stakeholder Management.
Anticipated Posting Close Date:
Jun 29, 2026
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi's EEO Policy Statement and the Know Your Rights poster.
The Collections and Recovery Risk team's mission is to help customers bring their current accounts or fairly resolve their debt. The Collections Policy team owns Policy and Strategy, and partners closely with the Operations and Technology teams on implementation and execution of strategy and controls to implement the owned risks within its business process. The position is accountable for management of complex/critical/large professional disciplinary areas. Requires a comprehensive understanding of multiple areas within the collection and recovery function and deep understanding of applicable regulatory guidance and Citi's internal policies. Requires strong analytical skills to filter, prioritize and validate potentially complex and dynamic materials from multiple sources. Excellent communication skills required to negotiate internally, often at a senior level. Some external communication may be necessary. Accountable for the end results of the area. Exercises control over resources, policy formulation and planning. Involved in short- to medium-term planning of actions and resources for this area.
Responsibilities
Lead and Develop a High-Performing Risk Analytics Team: Provide inspiring leadership and strategic guidance to a team of approximately 10+ Risk analysts, fostering a culture of excellence, efficiency, customer focus, and AI capability development.
- Oversee Management Control Assessment (MCA) and Regulatory Compliance: Develop, implement, and manage comprehensive Management Control Assessments (MCA) to ensure strict adherence to regulatory requirements and internal policies. Empower the team to effectively identify, measure, monitor, control, and report operational and compliance risks. Collaborate with the Business Control team to provide essential technical expertise and guidance for control testing activities.
- Design and Implement Robust Systemic Control Programs: Create and execute a robust program for validating systemic controls, including the evaluation of positive and negative scenarios. Conduct thorough research and drive the disposition of potential control failures and risks identified by the team and other 1st and 2nd Line of Defense (LOD) monitoring functions. Analyze historical impacts, initiate timely escalations, and manage issue assessment processes in strict accordance with Citi's policies, while actively supporting all key control activities.
- Strategically Manage the Issues Portfolio: Lead the comprehensive management of the issues portfolio by collaborating closely with issue management teams, legal, compliance, operations, risk, and other key stakeholders. Ensure proper documentation of all issues, including their concern, cause, consequence, and context. Investigate root causes, develop, and implement effective corrective action plans to mitigate risk exposure. This includes designing and deploying compensating measures, implementing sustainable systemic solutions, and partnering with remediation teams to identify and resolve impacted customer issues. Provide continuous oversight of the team's issue portfolio, deliver critical updates to stakeholders, ensure timely issue closure, and proactively escalate concerns regarding emerging risks.
- Lead Exam and Audit Response Preparedness: Direct the preparation of complete and accurate account-level data sets for transaction testing in response to exam and audit requests. Assess regulatory and policy adherence, working collaboratively with audit and examination teams, interpreting Citi regulatory guidelines, and engaging key stakeholders to clarify needs, explain processes, and effectively address any potential exceptions.
- Drive Strategic MIS Transformation: Provide strategic leadership to transform Management Information Systems (MIS) processes, ensuring alignment with the overall Risk Management simplification and AI-focused strategy.
- Define and Execute Risk Management Strategy: Develop and articulate a clear vision, desired end-state, and strategic roadmap to achieve critical risk management objectives. Successfully enlist and influence stakeholders to ensure strong support for the vision, end-state, and roadmap, and ultimately drive its successful delivery and execution.
Qualifications
- Extensive Leadership Experience: Minimum of 15 years of progressive experience in Risk Strategy, Analytics, and Decision Management, with a significant portion in leadership roles within complex and critical environments, specifically within the collections and recovery function.
- Advanced Analytical and Technical Proficiency: Demonstrated strong technical background with expertise in data analysis and manipulation using tools such as SAS, SQL, and Hadoop.
- Strategic Decision-Making in High-Risk Environments: Proven ability to make sound, strategic decisions in high-risk scenarios by expertly assessing complex situations based on available data, extensive experience, astute intuition, and judicious judgment.
- Exceptional Project and Program Management: Demonstrated success in leading and managing complex projects and initiatives from inception to successful completion, ensuring alignment with strategic objectives.
- Superior Stakeholder Engagement and Negotiation: Highly adept at effectively interfacing, influencing, and negotiating with diverse levels of senior management and critical stakeholders across Risk, Operations, and Product functions. This includes maintaining proactive communication and a "no surprises" approach to risk issue communication, coupled with the ability to confidently advocate autonomous views.
- Deep Domain Expertise: Comprehensive knowledge of consumer risk management credit cycle processes, with a strong emphasis on collections. In-depth understanding of applicable regulatory guidance and Citi's internal policies relevant to collections and recovery.
Education
- Required: Bachelor's degree in a Quantitative Field such as Economics, Statistics, Engineering, Operations Research, Business Finance, or Mathematics.
- Preferred: Master's degree in a relevant quantitative field.
Job Family Group:
Risk Management
Job Family:
Risk Framework and Policy
Time Type:
Full time
Primary Location:
Wilmington Delaware United States
Primary Location Full Time Salary Range:
$170,000.00 - $300,000.00
In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
Most Relevant Skills
Analytical Thinking, Controls Lifecycle, Credible Challenge, Governance, Policy, Procedure, and Regulation, Risk Management Lifecycle.
Other Relevant Skills
Change Management, Communication, Constructive Debate, Escalation Management, Policy and Procedure, Policy and Regulation, Risk Controls and Monitors, Risk Identification and Assessment, Stakeholder Management.
Anticipated Posting Close Date:
Jun 29, 2026
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi's EEO Policy Statement and the Know Your Rights poster.
About Citigroup Inc
Sourced by ZipRecruiter
We live in an increasingly complex world. Companies these days are either born global or are going global at record speed. Business and geopolitics are forging an entirely new dynamic and consumers now expect financial services to be a seamless part of their digital lives. Citi is a bank that’s uniquely positioned for this moment. Through our vast global network and our on-the-ground expertise, we can connect the dots, anticipate change and empathize the needs of our clients and customers in ways that other banks simply cannot. Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We have set expectations for how we must act to bring our mission to life. These expectations are at the heart of our Leadership Principles – we take ownership, we deliver with pride and we succeed together.
Industry
Banking and credit intermediation
Company size
5,001 - 10,000 Employees
Headquarters location
New York City, NY, US