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Police Dispatcher Jobs in Rochester, NY (NOW HIRING)

Monroe Ambulance

EMS Dispatcher

Rochester, NY · On-site

$20 - $25/hr

The dispatcher is critical to the safety of our employees and patients and must maintain regular ... Monitor the status of the fleet to ensure crew safety - i.e., calling for police and/or fire ...

MONROE MEDI-TRANS INC

EMS Dispatcher

Rochester, NY · On-site

$20 - $25/hr

The dispatcher is critical to the safety of our employees and patients and must maintain regular ... Monitor the status of the fleet to ensure crew safety - i.e., calling for police and/or fire ...

Monroe Ambulance

EMS Dispatcher

Rochester, NY · On-site

$20 - $25/hr

The dispatcher is critical to the safety of our employees and patients and must maintain regular ... Monitor the status of the fleet to ensure crew safety - i.e., calling for police and/or fire ...

NexCore

Dispatcher

Rochester, NY · On-site

$23 - $27/hr

The Dispatcher plays a critical role in coordinating service calls, scheduling technicians, and ensuring efficient daily operations. This position requires excellent communication skills, strong ...

Isaac Heating & Air Conditioning

Dispatcher

Rochester, NY · On-site

$22 - $25/hr

The dispatcher will interact directly with customers and service technicians, ensuring high standards of customer service and facilitating prompt and accurate service. This position will be IN-PERSON ...

Heidelberg Materials

Logistics Dispatcher

Pavilion, NY · On-site

$22 - $26/hr

Coordinate daily logistics operations by planning, scheduling, and dispatching material deliveries to ensure efficient, on-time service. * Analyze production capacity, truck availability, customer ...

Heidelbergmaterials

Logistics Dispatcher

Pavilion, NY · On-site

$22 - $26/hr

Coordinate daily logistics operations by planning, scheduling, and dispatching material deliveries to ensure efficient, on-time service. * Analyze production capacity, truck availability, customer ...

Meenan

Service Dispatcher

Hopewell, NY · On-site

$18.75 - $25/hr

As a Service Dispatcher, you will be the person our customers rely on to get service when they need it! You will prepare records and distribute work orders to Service Technicians in response to ...

Star Group LP

Service Dispatcher

Hopewell, NY · On-site

$18.75 - $25/hr

As a Service Dispatcher, you will be the person our customers rely on to get service when they need it! You will prepare records and distribute work orders to Service Technicians in response to ...

Leonard's Express Inc

Off Hours Dispatcher

Farmington, NY · On-site

$21 - $23/hr

At Leonard's Express, Inc. we are looking for a motivated dispatcher who wants to help us improve our fleet. A great trucking company starts with their drivers, so our dispatchers are titled Driver ...

WeDriveU

Dispatcher - Weekends

Rochester, NY · On-site

$28.50/hr

The Dispatcher will be answering incoming calls, communicating to drivers, and responding to email inquiries as well as problem solving throughout the day. Shift Hours: 6:00am - 4:00pm - Saturday ...

WeDriveU

Dispatcher - Weekends

Rochester, NY · On-site

$28.50/hr

The Dispatcher will be answering incoming calls, communicating to drivers, and responding to email inquiries as well as problem solving throughout the day. Shift Hours: 6:00am - 4:00pm - Saturday ...

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All JobsPolice Dispatcher JobsPolice Dispatcher Jobs in Rochester, NY

Police Dispatcher information

See Rochester, NY salary details

$28.5K

$66.7K

$105.1K

How much do police dispatcher jobs pay per year?

As of Aug 11, 2026, the average yearly pay for police dispatcher in Rochester, NY is $66,719.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,800.00 and $76,600.00 per year, depending on experience, location, and employer.

What is a police dispatcher?

Police dispatchers are professionals who receive emergency and non-emergency calls, gather crucial information, and coordinate the appropriate police response. They use communication systems to dispatch officers, relay instructions, and provide support during incidents. Dispatchers play a vital role in ensuring public safety by maintaining clear and efficient communication between the public and law enforcement agencies.

Is being a police dispatcher a good career?

Police dispatchers play a critical role in emergency response by relaying information between callers and officers, often working in high-pressure environments. The job typically requires strong communication skills, attention to detail, and the ability to handle stressful situations, with opportunities for advancement and job stability in law enforcement agencies.

How hard is it to get a police dispatcher job?

Getting a police dispatcher job typically requires a high school diploma or equivalent, passing a written exam, and completing a background check. Candidates often need good communication skills, the ability to handle stressful situations, and may need to complete training or certification programs. Competition can vary depending on location and department size, but meeting the minimum requirements is essential for consideration.

What are some common challenges police dispatchers face during high-stress situations, and how are they supported in managing these challenges?

Police dispatchers often handle multiple emergency calls simultaneously, requiring quick thinking and clear communication under pressure. High-stress situations, such as coordinating responses to major incidents or dealing with distressed callers, can be emotionally demanding. To support dispatchers, agencies typically provide thorough training, access to mental health resources, and structured debriefings after particularly difficult calls. Teamwork and strong supervisory support are also essential, ensuring dispatchers are not working in isolation and can rely on colleagues during intense shifts.

What is the difference between Police Dispatcher vs Emergency Medical Dispatcher?

AspectPolice DispatcherEmergency Medical Dispatcher
Required CredentialsHigh school diploma or GED; some certifications in dispatchingHigh school diploma or GED; CPR and emergency medical dispatch certifications
Work EnvironmentPolice stations, emergency call centersEmergency call centers, hospitals, ambulance services
Employer & IndustryLaw enforcement agencies

Police Dispatchers and Emergency Medical Dispatchers both operate in emergency call centers, handling urgent calls. Police Dispatchers primarily coordinate law enforcement responses, while Emergency Medical Dispatchers focus on medical emergencies. Both roles require similar certifications and work environments, making them closely related in the emergency response industry.

What are the key skills and qualifications needed to thrive as a police dispatcher, and why are they important?

To thrive as a Police Dispatcher, you need strong communication skills, the ability to multitask under pressure, and typically a high school diploma or equivalent. Familiarity with computer-aided dispatch (CAD) systems, radio communication equipment, and emergency response protocols is crucial. Exceptional decision-making, emotional resilience, and attention to detail help dispatchers effectively manage stressful situations and support first responders. These skills ensure timely, accurate information flow and public safety in critical situations.

What does a police dispatcher do?

As a police dispatcher, your duties are to answer emergency phone calls, relay essential information to law enforcement or other emergency response agencies, and coordinate emergency responders. This information includes the nature of the caller’s situation as well as essential information about the address and any known criminal activity at the location. You are also responsible for providing the caller with useful information about safety and the timeframe for a response. In addition to your responsibilities during an emergency call, it is your duty to log all calls and file routine reports related to your shift.

More about Police Dispatcher jobs
What are popular job titles related to Police Dispatcher jobs in Rochester, NY? For Police Dispatcher jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Police Dispatcher jobs in Rochester, NY look for? The top searched job categories for Police Dispatcher jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Police Dispatcher jobs? Cities near Rochester, NY with the most Police Dispatcher job openings:
Police Dispatcher jobs near you
Infographic showing various Police Dispatcher job openings in Rochester, NY as of August 2026, with employment types broken down into 90% Full Time, 9% Part Time, and 1% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $66,719 per year, or $32.1 per hour.

Civilian Dispatcher- HELP Program

Livingston County, NY

Geneseo, NY • On-site

$26.86 - $32.98/hr

Full-time

Medical, Dental, Retirement, PTO

Re-posted 25 days ago

Job description

Salary: $26.86 - $32.98 Hourly
Location : Geneseo Campus (Geneseo, New York)
Job Type: Full-Time
Job Number: 202500977
Department: Sheriff/E911
Opening Date: 12/19/2025
Closing Date: 9/30/2026 11:59 PM Eastern
Description
RESIDENCY:
Candidates must have been legal residents of the following jurisdiction(s) for at least four months immediately preceding the date of the application:
  • Livingston County, or
  • One of the following Counties: Allegany, Genesee, Monroe, Ontario, Steuben or Wyoming

The work involves responsibility for answering radio and telephone alarms or calls and dispatching Deputy Sheriffs, local police, State Troopers, fire, ambulance or other emergency equipment to scenes of emergencies and/or fires. This is responsible work requiring the operation of computers, radios and other devices to dispatch personnel and equipment to scenes of crimes, accidents, and other emergencies. A dispatcher must be able to effectively operate computers, radios, tele-type communications and other automatic devices and must maintain a high degree of alertness and a calm demeanor in responding to crisis situations. The position requires the ability to maintain a variety of records related to its communications function and also file, search and perform other clerical duties as time permits. Supervision of others is not a responsibility of this class. The work is performed on an assigned shift, in accordance with established policies and procedures. General supervision is received from a Senior Civilian Dispatcher, the Emergency Communications Director and the Sheriff or their designee. A Civilian Dispatcher - HELP Program does related work as assigned.
Examples of Duties
  • Receives calls from the public in need of emergency assistance, records calls and/or alarms and determines the appropriate action necessary;
  • Dispatches patrol cars, emergency fire and ambulance personnel to the scene, as needed;
  • Maintains communications between Dispatch Center and emergency scene;
  • Makes periodic contact with all patrol units to monitor officers' locations in case assistance is needed;
  • Makes entries into National Crime Information Center (NCIC) & Division of Criminal Justice Services (DCJS) computer databases of wanted/missing persons, stolen property, and other crime related and sensitive law enforcement information;
  • Runs checks on drivers' licenses, motor vehicle registrations, guns, and property and forwards confidential responses to the law enforcement community;
  • Receives emergency and non-emergency calls from other agencies or the public requesting information, determines appropriate response and/or transfers call to appropriate agency or department;
  • Maintains log of all radio transmissions and files of all tele-type messages sent and received;
  • Records basic information such as locations, names, times and nature of complaints on appropriate forms;
  • Contacts towing services for damaged or illegally parked vehicles;
  • Notifies medical examiners, coroners, District Attorney, or news media for fatalities or homicides;
  • Runs criminal records checks using department arrest records and State and Federal databases for Sheriff's and other police department officials, District Attorney, and others;
  • Pages Child Protective workers, Public Health Nurses, Dog Control officers, Highway personnel, and other County personnel as needed;
  • Performs routine clerical operations connected with the preparation, filing and duplication of reports of activities;
  • Maintains security and order of the dispatch center; and
  • Performs other related duties as assigned.
FULL PERFORMANCE KNOWLEDGE, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS: Good knowledge of the operation of computers, two-way radio systems, tele-type communications and automatic equipment, including Federal Communications Commission (FCC) regulations; good knowledge of the geography of Livingston and surrounding counties; working knowledge of modern practices and terminology of police, fire and emergency medical services work; working knowledge of the use of a multi-line telephone console; ability to receive and relay messages in a manner which ensures the communication of the essential data required to provide for effective action; ability to multi-task and use good judgment to act quickly and calmly in emergency situations; ability to obtain accurate information from emotional and distraught individuals; ability to speak clearly and calmly on the telephone and radio; ability to communicate effectively both orally and in writing; ability to understand and follow written and oral directions; ability to prepare and maintain accurate records and reports; willingness to work any shift; tact; courtesy; emotional maturity; mental alertness; physical condition commensurate to the demands of the position.
Typical Qualifications
Applicants must meet all requirements for one of the following qualification options in order to be approved for examination and/or appointment:Qualification Option #12Training/Education
  • Graduation from high school or possession of a high school equivalency diploma.
  • None required.
General experience
  • None required.
  • Two years of full-time, paid experience in a position involving the use of communications equipment in the dispatching of emergency personnel; OR
  • Two years of full-time, paid experience in a law enforcement, fire fighter or emergency medical services position.
Supervisory experience
  • N.A.
License/ Certification
  • See Special Qualifications below.
Other requirements
  • N.A.
Part-time service will be given prorated credit toward experience requirements.
Supplemental Information
  1. Successful completion of NCIC/DCJS eJustice examination within six months of appointment.
  2. Successful completion of basic tele-communicator's course and emergency medical dispatch course within one year of appointment.

SPECIAL NOTE: This is a position in the non-competitive class for which candidates are selected to serve a maximum term of appointment for one year. An appointee will attain competitive status as a Civilian Dispatcher, without examination, upon the HELP Program ending or one year of service with satisfactory ratings.
Civilian Dispatchers - HELP Program - NC in County Service
NOTE: Livingston County residency is not a requirement for this position. However, Livingston County residents will be given preference in the hiring process.
Livingston County offers a robust benefits package for our employees.
This includes a variety of benefits that include - but are not limited to: health insurance options, dental insurance paid fully by the County, paid vacation leave, paid holidays, ability to participate in our deferred compensation program, participation in the NYS Retirement System, wellness offerings, and more.
For full details view the benefits guide here:

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