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Job Description:

The Senior Manager, Transportation Operations is responsible for the overall leadership, performance, and strategic direction of transportation and yard management operations supporting customer supply chain requirements. This role oversees multiple dispatch teams, supervisors, and operational functions across one or more locations, ensuring safe, efficient, and cost-effective execution of yard moves, shuttle services, and transportation activities.

The Senior Manager is accountable for achieving service, safety, financial, and employee engagement objectives while driving continuous improvement initiatives. This position partners closely with customers, operations leadership, maintenance, safety, and transportation planning teams to ensure operational excellence and a best-in-class customer experience.

Performance is measured through key metrics including service level attainment, on-time pickup and delivery performance, safety results, labor productivity, equipment utilization, cost management, regulatory compliance, customer satisfaction, and employee retention.

Key Responsibilities:

Operational Leadership

• Lead and oversee transportation, dispatch, and yard management operations across multiple shifts, sites, or customer accounts.
• Ensure the safe, efficient, and compliant execution of all transportation services, including yard movements, shuttle operations, and regional transportation activities.
• Establish operational priorities and provide strategic direction to supervisors and frontline leadership teams.
• Monitor operational performance and implement corrective actions to address service failures, productivity gaps, and operational disruptions.
• Develop and maintain contingency plans to support business continuity and customer requirements during peak periods, staffing shortages, or unforeseen disruptions.

Team Leadership & Development

• Directly manage Transportation Supervisors, Dispatch Supervisors, and other operational leaders.
• Build a high-performance culture focused on accountability, safety, customer service, and continuous improvement.
• Provide coaching, mentoring, and performance management to leadership teams.
• Develop succession plans and support employee growth through training and career development opportunities.
• Drive employee engagement initiatives aimed at improving retention, productivity, and overall team performance.

Customer & Business Management

• Serve as the primary operational escalation point for customers and internal stakeholders.
• Foster strong customer relationships through regular operational reviews, business updates, and performance discussions.
• Partner with customers to identify opportunities for process improvements and service enhancements.
• Ensure contractual obligations, service commitments, and customer expectations are consistently met or exceeded.

Safety & Compliance

• Champion a safety-first culture and ensure compliance with all company policies, DOT regulations, Hours of Service requirements, and applicable federal, state, and local regulations.
• Lead safety initiatives, audits, investigations, and corrective action plans.
• Monitor safety performance metrics and proactively address trends or areas of concern.
• Ensure all transportation personnel maintain required certifications, qualifications, and training standards.

Financial & Performance Management

• Manage operational budgets, labor costs, and operating expenses to achieve financial objectives.
• Analyze operational and financial performance data to identify trends, risks, and opportunities.
• Drive productivity improvements and cost-saving initiatives without compromising service or safety.
• Monitor key performance indicators including:
  • On-Time Delivery (OTD)
  • On-Time Pickup (OTP)
  • Driver Productivity
  • Equipment Utilization
  • Safety Performance
  • Customer Satisfaction
  • Labor Efficiency
  • Regulatory Compliance

Cross-Functional Collaboration

• Partner with transportation planning, fleet maintenance, safety, HR, and customer operations teams to ensure alignment and operational success.
• Collaborate with maintenance teams to maximize equipment availability and minimize downtime.
• Support network optimization, process standardization, and continuous improvement initiatives across the operation.
• Lead implementation efforts for operational changes, new business startups, and customer transitions.

Qualifications

• H.S. diploma/GED required

• Bachelor's degree in Business, Logistics, Supply Chain preferred

• Master's degree in Business, Logistics, Transportation or related field preferred

• Five (5) years or more relevant experience in supply chain, logistics, warehouse or industry related field required

• Five (5) years or more managing, leading and developing direct reports required

• Three (3) years or more Profit & Loss responsibility preferred

• One (1) year or more customer interaction preferred

Job Category

Our Culture & Commitment:

At Ryder, you're trusted to make an impact-while enjoying room to grow and having a voice that's heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety.

Your Voice. Your Success. The Future We Build Together.

Compensation Information:

Thecompensationofferedtoa candidate may be influenced by a variety of factors, including the candidate's relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc.The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/ortype.Compensationranges for the position are below:

Pay Type:

Minimum Pay Range:

Maximum Pay Range:

Benefits Information:

For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Important Note:

Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.

Security Notice for Applicants:

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application throughwww.ryder.com/careers.

Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder atcareers@ryder.comor800-793-3754.

Current Employees:

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