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ABOUT SHIP STICKS

Global Sticks Express (d/b/a ShipSticks) is a leading logistics company specializing in innovative shipping solutions. Our mission is to provide efficient, reliable, and customer-focused services worldwide. We are committed to excellence, continuous improvement, and delivering exceptional customer satisfaction. We’re seeking an International Specialist to join our growing international team — an opportunity to be part of a fast-paced environment with strong career growth and internal promotion opportunities.

RESPONSIBILITIES

• In-Transit Shipment Management: Monitor all in-transit international shipments end-to-end across every carrier (DHL, FedEx, and international partners), proactively identifying and resolving carrier issues before they cause delays.

• Exception Resolution: Own the resolution of misroutes, held packages, failed pickups, and delivery failures, driving each to resolution directly with the carrier.

• Customs Coordination: Coordinate closely with customs authorities and clearance partners to keep shipments moving through borders without preventable holds, managing daily pre-alerts and delivery confirmations.

• Client & Partner Communication: Serve as the go-to point of contact for clients and partners, providing clear, proactive updates from pickup through final delivery and setting accurate expectations ahead of any delay or hold.

• Visibility & Reporting: Maintain daily visibility across all international shipments in a single source of truth, and own the daily International Report workflow with accurate, up-to-date data every morning.

• Operational Metrics: Track and report on key metrics — exceptions, delays, clearance times, and on-time delivery — to surface trends and problem lanes, and provide feedback to improve reporting and tooling.

• Escalation Support: Serve as an escalation point for booking agents on time-sensitive or at-risk shipments, ensuring nothing stalls without an owner.

QUALIFICATIONS

• Preferred background in logistics, operations, customer service, or a related field

• Strong organizational skills with the ability to prioritize and manage multiple time-sensitive tasks

• Detail-driven with a proactive, ownership-oriented approach to problem solving

• Excellent written and verbal communication skills

• Strong critical thinking and the ability to resolve complex cross-border logistics issues

• Professional and positive demeanor with a willingness to grow within the role

GROWTH OPPORTUNITY

This role is intentionally structured for growth. Based on demonstrated performance and international volume, the position advances from International Specialist (day-to-day execution) to International Coordinator (greater ownership across shipments, partners, and process) and ultimately International Supervisor (team leadership and full operational accountability).

POSITION BENEFITS

• Full training provided – no experience required

• Competitive pay with bonus opportunities

• 401(k) retirement plan

• Health, dental, and vision insurance

• Paid vacation

• Supportive team environment

• Opportunities for career advancement

Ship Sticks is a simple solution for shipping golf clubs for travelers who want to take on courses around the world without the hassle of lugging their clubs through the airport.

Founded in 2011, Ship Sticks aims to grow the game by opening up the golf travel experience in a cost-effective, easy-to-use way. The company’s partnerships with major delivery carriers including UPS, FedEx and DHL, as well as premier golf resorts, keep costs down while sending golf clubs quickly and safely. Once a traveler schedules a shipment online, Ship Sticks picks up the golf clubs, provides complimentary insurance, and guarantees on-time delivery at hotels and golf destinations worldwide.

Headquartered in Palm Beach Gardens, Florida, Ship Sticks operates seven days a week providing customer service. The company has direct partnerships with thousands of courses worldwide, including 80 percent of Golfweek’s Top 400 Golf Courses, Country Clubs, and Resorts. Profiled in Forbes, Golf Digest, CNBC and more.