About Us:
At Blue Ridge Mountain Plumbing LLC, we strive to be known for our commitment to quality, reliability, and top-notch customer service. We partner with several major home warranty companies and are seeking a Plumbing Manager who understands the unique demands of balancing this work with retail residential pluimbing.
Position Overview:
We are looking for an experienced Plumbing Manager to lead our team of technicians and oversee day-to-day operations. The ideal candidate has hands-on plumbing experience, leadership skills, and a solid understanding of warranty procedures, billing, and customer communication.
Key Responsibilities:
- Supervise and support a team of residential plumbing technicians.
- Coordinate and manage service calls specifically related to home warranty claims.
- Communicate with home warranty representatives, homeowners, and technicians to ensure smooth job flow and compliance.
- Train and mentor plumbing staff on warranty procedures, job documentation, and customer service best practices.
- Handle escalated customer concerns and warranty claim disputes.
- Monitor job quality, safety compliance, and technician productivity.
Requirements:
- 3+ years of experience with residential plumbing
- Experience with performing service calls for home warranty companies.
- Previous leadership or supervisory experience in a plumbing service environment.
- Strong knowledge of residential plumbing systems, diagnostics, and repairs.
- Familiarity with warranty claim documentation, approval processes, and billing requirements.
- Excellent communication, organizational, and problem-solving skills.
- Proficient with job management software and mobile dispatch platforms.
- Valid driver’s license and clean driving record.
- Able to pass a full-panel drug screening.
What We Offer:
- Competitive salary
- Company vehicle
- Paid time off and holidays
- Growth opportunities in a fast-paced, reputable company