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Platform Operations Manager Jobs in Crystal Lake, IL

Medela

Manager, Medical Affairs Operations

Mchenry, IL · On-site

$117 - $143/hr

**Medical Affairs Operations Manager****Medela LLC****McHenry, IL****Salary starting at $130K ... Experience with platforms such as Salesforce, SAP, Veeva, or KOL management tools is a plus* Travel ...

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Platform Operations Manager information

See Crystal Lake, IL salary details

$30.1K

$61.5K

$114.9K

How much do platform operations manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for platform operations manager in Crystal Lake, IL is $61,538.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,800.00 and $75,200.00 per year, depending on experience, location, and employer.

What does a platform operations manager do?

A Platform Operations Manager oversees the daily operations, maintenance, and performance of digital platforms within an organization. They are responsible for ensuring that platforms run smoothly, efficiently, and securely, often coordinating between technical teams, support staff, and management. Their duties typically include monitoring system health, managing incident responses, implementing process improvements, and supporting platform scalability. This role is crucial for organizations that rely on digital services to ensure reliability and a positive user experience.

What are the key skills and qualifications needed to thrive as a platform operations manager, and why are they important?

To thrive as a Platform Operations Manager, you need expertise in platform management, process optimization, and a solid understanding of IT infrastructure, often supported by a degree in computer science or a related field. Familiarity with cloud platforms (such as AWS or Azure), monitoring tools, and ITSM systems, along with ITIL or related certifications, is highly valued. Strong leadership, problem-solving, and communication skills enable effective coordination across technical and business teams. These skills ensure seamless platform performance, rapid issue resolution, and alignment with organizational objectives.

What are the primary challenges platform operations managers face when coordinating cross-functional teams?

Platform Operations Managers often work with diverse teams across engineering, product, customer support, and IT. One common challenge is aligning priorities and ensuring clear communication between departments with different objectives and workflows. Successful managers build strong relationships, set clear expectations, and implement effective processes to minimize miscommunication and delays. Additionally, they must stay adaptable to rapidly shifting business needs and technology updates while maintaining platform reliability and performance.

What is the difference between Platform Operations Manager vs Network Operations Center (NOC) Technician?

AspectPlatform Operations ManagerNetwork Operations Center (NOC) Technician
CredentialsTypically requires a bachelor's degree in IT, computer science, or related field; certifications like ITIL or CompTIA Network+ are commonUsually requires an associate degree or technical certification; certifications like CompTIA Network+ or Cisco CCNA are preferred
Work EnvironmentOversees platform infrastructure, manages teams, and ensures system availability in data centers or cloud environmentsMonitors network systems, troubleshoots issues, and maintains network hardware/software in a control room setting
Employer & Industry UsageUsed by tech companies, cloud providers, and large enterprises managing digital platformsCommon in telecom, internet service providers, and large organizations with extensive network infrastructure

The Platform Operations Manager focuses on overseeing platform infrastructure and team management, while the Network Operations Center Technician handles network monitoring and troubleshooting. Both roles are essential in maintaining system and network reliability but differ in scope and responsibilities.

Is platform operations manager a high paying job?

A platform operations manager typically earns a competitive salary that varies by industry, location, and experience level. These roles often require strong technical skills, leadership, and knowledge of platform management tools, and tend to offer higher compensation compared to entry-level positions in operations or support roles.

What is the role of a platform operations manager?

A platform operations manager oversees the daily functioning and maintenance of digital platforms, ensuring smooth performance, security, and user experience. They coordinate technical teams, implement process improvements, and monitor system metrics to optimize platform efficiency.

What job categories do people searching Platform Operations Manager jobs in Crystal Lake, IL look for?

The top searched job categories for Platform Operations Manager jobs in Crystal Lake, IL are:

What cities near Crystal Lake, IL are hiring for Platform Operations Manager jobs?

Cities near Crystal Lake, IL with the most Platform Operations Manager job openings:

Platform Operations Manager jobs near you
Infographic showing various Platform Operations Manager job openings in Crystal Lake, IL as of August 2026, with employment types broken down into 85% Full Time, 12% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $61,538 per year, or $29.6 per hour.

Global Medical Affairs Operations Manager

Medela

Mchenry, IL • On-site

$140K/yr

Full-time

Medical, Retirement, PTO

Re-posted 6 days ago

Job description

Global Medical Affairs Operations Manager
Medela LLC
Salary starting at $140K
Travel 30%
Maternal & Infant Health | Global Programs | Medical Education | Real-World Evidence
At Medela, we are passionate about advancing maternal and infant health through evidence-based innovation, education, and healthcare partnerships. We are seeking a highly experienced Medical Affairs professional who is collaborative and operationally driven to be our Medical Affairs Operations Manager.
This person will lead the execution of global Medical Affairs programs, educational initiatives, and real-world evidence activities supporting healthcare professionals and customers worldwide.
This role is a critical connector across Medical Affairs, Clinical, Sales, Marketing, and external healthcare partners to ensure successful delivery of scientific and educational programs that improve outcomes in maternity and neonatal care.
What You'll Do
Lead Global Medical Affairs Operations
  • Manage the operational execution of global Medical Affairs programs, pilot initiatives, feasibility studies, and healthcare education programs
  • Oversee timelines, budgets, KPIs, reporting, tools, and stakeholder communications across multiple initiatives
  • Coordinate customer cohorts participating in education and intervention programs, ensuring strong execution and data collection
  • Drive continuous process improvement and operational excellence across Medical Affairs activities
  • Maintain and optimize systems supporting scientific communications, field education, and medical information management

Drive Real-World Evidence & Scientific Program Execution
  • Coordinate real-world evidence (RWE) initiatives and feasibility studies across healthcare customer sites
  • Track program outcomes, intervention effectiveness, quality improvement metrics, and customer adoption data
  • Develop evidence-based materials, case studies, and customer success stories highlighting clinical and operational outcomes
  • Partner cross-functionally with Medical Affairs, Clinical, Regulatory, and Marketing teams to execute evidence-generation strategies
  • Translate clinical insights into compliant, customer-facing tools and educational resources

Oversee Medical Education & Congress Operations
  • Lead operational planning and execution of global congresses, symposia, and medical education programs
  • Ensure educational content, speaker engagement, and scientific communications align with industry regulations and ethical standards
  • Oversee congress logistics, budgets, vendor management, timelines, and post-event reporting
  • Collaborate with internal stakeholders to align educational initiatives with organizational priorities

Lead & Develop a High-Performing Team
  • Foster collaboration across global and cross-functional teams
  • Operate effectively within a matrixed, global organization
  • Promote accountability, innovation, and continuous improvement

What You Bring as a Global Medical Affairs Professional
Qualifications
  • Experienced Medical Affairs professional
  • Bachelor's degree in Nursing, Life Sciences, Public Health, Nutrition Science, or related healthcare discipline required
  • Master's degree (MPH, MSN, MS, or equivalent) preferred
  • Strong understanding of maternal-infant health, NICU environments, lactation science, or infant nutrition
  • Knowledge of healthcare systems, clinical quality improvement frameworks, and medical education environments
  • Familiarity with industry compliance standards including MedTech Europe, AdvaMed, and GPP guidelines preferred
  • PMP certification or equivalent project management experience is a plus

Experience
  • 5+ years of experience in Medical Affairs, Clinical Operations, Healthcare Education, or related healthcare environments
  • Prior experience working directly within a Medical Affairs function required
  • Experience coordinating:
    • Real-world evidence initiatives
    • Feasibility studies
    • KOL engagement programs
    • Medical education initiatives
    • Scientific congress operations
  • Minimum 2 years of direct people leadership experience
  • Proven ability to manage complex cross-functional initiatives in a global environment
  • Experience with platforms such as Salesforce, SAP, Veeva, or KOL management tools is a plus
  • Travel: approximately 30%, including occasional international travel

Why Join Medela?
At Medela, you'll have the opportunity to make a meaningful impact on maternal and infant health globally while working alongside passionate experts dedicated to advancing evidence-based care, education, and innovation.
Join us in helping families and healthcare professionals achieve better outcomes worldwide.
What We Offer Our Global Medical Affairs Operations Manager
  • Competitive Salary Starting Salary of $140K
  • Comprehensive benefits plan
  • 401K with match
  • Pension Plan
  • 16-week Paid Parental Leave
  • Generous PTO package, plus 14 paid holidays
  • A great place to work!

This is not a job description. More details will be provided regarding the functions of this position.
If you are interested in this opportunity, we are looking forward to receiving your application.
For this position we only consider direct applications - thank you for your understanding.
As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, citizenship, sex, protected veteran status, age, physical or mental disability, medical condition, HIV/AIDs status, marital status, domestic partner status, sexual orientation, gender identity (transgender status), weight, height or any other characteristic protected by federal, state, or local law or ordinance.
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