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Platform Experience Associate Jobs in Chicago, IL

VeeRteq Solutions Inc.

AWS Engineer

Chicago, IL · On-site

$57.50 - $76.75/hr

AWS Certified Solutions Architect - Associate/Professional * AWS Certified SysOps Administrator * AWS Certified DevOps Engineer Domain & Platform Experience * Experience with Healthcare IT ...

Sterling Engineering Inc.

AP Specialist

Chicago, IL · On-site

$24 - $30/hr

Associate degree in Accounting, Finance, Business Administration, or a related field, or equivalent ... Experience with AppZen or another AP automation platform. * Experience supporting an AP software ...

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All JobsPlatform Experience Associate JobsPlatform Experience Associate Jobs in Chicago, IL

Platform Experience Associate information

See Chicago, IL salary details

$27.8K

$145.6K

$320.1K

How much do platform experience associate jobs pay per year?

As of Aug 17, 2026, the average yearly pay for platform experience associate in Chicago, IL is $145,580.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,300.00 and $219,100.00 per year, depending on experience, location, and employer.

What does a Platform Experience Associate do?

A Platform Experience Associate is responsible for ensuring users have a smooth and positive interaction with a digital platform. They handle customer inquiries, troubleshoot technical issues, and assist with onboarding and platform navigation. Their goal is to enhance user satisfaction by providing prompt support, gathering feedback, and collaborating with product teams to improve platform functionality. This role often requires strong communication skills, technical aptitude, and a customer-centric mindset.

What are the key skills and qualifications needed to thrive as a Platform Experience Associate?

To thrive as a Platform Experience Associate, you need strong problem-solving abilities, customer service skills, and familiarity with digital platforms, often supported by a bachelor's degree or equivalent experience. Experience with CRM systems, ticketing platforms, and basic data analysis tools is typically required. Excellent communication, active listening, and adaptability set top performers apart in this role. These skills ensure prompt and effective support, high user satisfaction, and smooth platform operations.

What are some common challenges faced by Platform Experience Associates when supporting users, and how can these be addressed?

Platform Experience Associates often encounter challenges such as troubleshooting complex technical issues, managing high volumes of user inquiries, and addressing diverse user needs efficiently. Successfully handling these situations requires strong problem-solving skills, adaptability, and clear communication. Building a deep understanding of the platform and collaborating closely with product and engineering teams can help resolve issues quickly and ensure users have a positive experience. Ongoing training and knowledge sharing within the team also play a crucial role in overcoming these challenges.

What is the difference between Platform Experience Associate vs Customer Support Specialist?

AspectPlatform Experience AssociateCustomer Support Specialist
CredentialsTypically requires a bachelor's degree or relevant certifications in customer service or techOften requires similar certifications, with emphasis on communication skills
Work EnvironmentWorks within tech companies, focusing on platform usability and user experienceWorks in various industries, providing direct support to customers via multiple channels
Employer & Industry UsageCommon in SaaS, tech, and digital platformsWidely used across retail, telecom, and service industries

The Platform Experience Associate and Customer Support Specialist roles share similarities in credentials and work environment but differ mainly in focus. The Associate emphasizes improving platform usability and user experience within tech companies, while the Support Specialist handles direct customer inquiries across industries. Both roles require strong communication skills and technical knowledge, but their core responsibilities and industry contexts vary.

What are popular job titles related to Platform Experience Associate jobs in Chicago, IL?

For Platform Experience Associate jobs in Chicago, IL, the most frequently searched job titles are:

What job categories do people searching Platform Experience Associate jobs in Chicago, IL look for?

The top searched job categories for Platform Experience Associate jobs in Chicago, IL are:

What cities near Chicago, IL are hiring for Platform Experience Associate jobs?

Cities near Chicago, IL with the most Platform Experience Associate job openings:

Platform Experience Associate jobs near you

Principal Platform Engineer

Alliant Credit Union

Chicago, IL • On-site

$119.40 - $204.60/hr

Other

Re-posted 10 days ago

Job description

  • Define enterprise-wide platform strategy, vision, and target-state architectures for platforms such as Microsoft Fabric, Foundry/OpenAI, Databricks, and Synapse. Own the end-to-end lifecycle of cloud platforms.
  • Establish standards and guardrails across all platform engineering domains.
  • Drive innovation in cloud, data, and AI platforms (Fabric, OpenAI/Foundry, etc.).
  • Act as the highest-level escalation point for technical decisions and complex issues.
  • Influence enterprise architecture boards, governance, and regulatory alignment.
  • Drive cost optimization strategies and large-scale efficiency improvements.
  • Foster platform product mindset across the organization (self-service, reuse, enablement).
  • Mentor senior and lead engineers; shape engineering culture and technical direction.
  • Partner with executives and business leaders to translate strategy into platform capabilities.
Education & Years of Experience
  • Minimum - 4 Year Bachelors Degree in Computer Science, Engineering or related
  • Minimum - 10 Years ofPlatform engineering, cloud infrastructure, SRE roles or related
In Lieu of Education
  • 12 Years ofSupporting enterprise-level environments in platform engineering, cloud infrastructure or SRE roles or related
License/Certifications/Training
  • Preferred - Azure DevOps Engineer Expert (or equivalent DevOps focused certification)
  • Preferred - Fabric Analytics Engineer Associate (or equivalent data platform focused certification)
  • Preferred - Azure AI Engineer Associate (or equivalent AI focused certification)
  • Preferred - HashiCorp Certified: Terraform Professional (or equivalent IaC focused certification)
  • Preferred - Azure Solutions Architect Expert (or equivalent Cloud focused certification)

Typical hiring range: $119,400.00 to $204,600.00 Annually. Actual compensation will be determined using factors such as experience, skills & knowledge.

Benefits
  • Annual performance bonus
  • Work from home up to 3 days a week
  • Paid parental leave
  • Employee discount programs
  • Time off including paid personal and sick days
  • 11 paid holidays

Note that eligibility and cost of benefits can vary depending on the number of regularly scheduled hours, and job status such as regular full-time, regular part-time, or temporary employment.

Adhere to and ensure compliance of all business transactions with policy and process of the Bank Secrecy Act. Ensures compliance with all applicable state and federal laws, company procedures and policies. Maintains integrity and ethics in all actions and conversations with or regarding credit union members and their accounts; complies with Privacy Act directives.

The responsibilities listed do not contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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