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Platform Experience Associate Jobs in Chicago, IL

The ideal candidate brings hands-on experience with healthcare data standards, workflow automation ... Azure Developer Associate or equivalent certification. * Familiarity with mobile application ...

The ideal candidate brings hands-on experience with healthcare data standards, workflow automation ... Azure Developer Associate or equivalent certification. * Familiarity with mobile application ...

Platform Software Engineer

Oak Brook, IL · On-site

$160K - $170K/yr

The ideal candidate brings hands-on experience with healthcare data standards, workflow automation ... Azure Developer Associate or equivalent certification. * Familiarity with mobile application ...

As a Web Experience Associate Analyst, you'll work collaboratively with product marketing ... platform , along with curiosity about how AI tools can improve web workflows. You are someone who ...

Principal Platform Engineer

Chicago, IL · On-site

$119K - $204K/yr

Education & Years of Experience * Minimum - 4 Year Bachelors Degree in Computer Science ... Preferred - Azure AI Engineer Associate (or equivalent AI focused certification) * Preferred ...

The goal of the Customer Experience Associate (CX Associate) is to ensure Grant Thornton employees ... The platform offers a premier Trans-Atlantic advisory and tax practice, as well as independent ...

Showing results 21-40

Platform Experience Associate information

See Chicago, IL salary details

$27.8K

$145.6K

$320.1K

How much do platform experience associate jobs pay per year?

As of Aug 12, 2026, the average yearly pay for platform experience associate in Chicago, IL is $145,580.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,300.00 and $219,100.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Platform Experience Associates when supporting users, and how can these be addressed?

Platform Experience Associates often encounter challenges such as troubleshooting complex technical issues, managing high volumes of user inquiries, and addressing diverse user needs efficiently. Successfully handling these situations requires strong problem-solving skills, adaptability, and clear communication. Building a deep understanding of the platform and collaborating closely with product and engineering teams can help resolve issues quickly and ensure users have a positive experience. Ongoing training and knowledge sharing within the team also play a crucial role in overcoming these challenges.

What does a Platform Experience Associate do?

A Platform Experience Associate is responsible for ensuring users have a smooth and positive interaction with a digital platform. They handle customer inquiries, troubleshoot technical issues, and assist with onboarding and platform navigation. Their goal is to enhance user satisfaction by providing prompt support, gathering feedback, and collaborating with product teams to improve platform functionality. This role often requires strong communication skills, technical aptitude, and a customer-centric mindset.

What are the key skills and qualifications needed to thrive as a Platform Experience Associate?

To thrive as a Platform Experience Associate, you need strong problem-solving abilities, customer service skills, and familiarity with digital platforms, often supported by a bachelor's degree or equivalent experience. Experience with CRM systems, ticketing platforms, and basic data analysis tools is typically required. Excellent communication, active listening, and adaptability set top performers apart in this role. These skills ensure prompt and effective support, high user satisfaction, and smooth platform operations.

What is the difference between Platform Experience Associate vs Customer Support Specialist?

AspectPlatform Experience AssociateCustomer Support Specialist
CredentialsTypically requires a bachelor's degree or relevant certifications in customer service or techOften requires similar certifications, with emphasis on communication skills
Work EnvironmentWorks within tech companies, focusing on platform usability and user experienceWorks in various industries, providing direct support to customers via multiple channels
Employer & Industry UsageCommon in SaaS, tech, and digital platformsWidely used across retail, telecom, and service industries

The Platform Experience Associate and Customer Support Specialist roles share similarities in credentials and work environment but differ mainly in focus. The Associate emphasizes improving platform usability and user experience within tech companies, while the Support Specialist handles direct customer inquiries across industries. Both roles require strong communication skills and technical knowledge, but their core responsibilities and industry contexts vary.

What are popular job titles related to Platform Experience Associate jobs in Chicago, IL? For Platform Experience Associate jobs in Chicago, IL, the most frequently searched job titles are:
What job categories do people searching Platform Experience Associate jobs in Chicago, IL look for? The top searched job categories for Platform Experience Associate jobs in Chicago, IL are:
What cities near Chicago, IL are hiring for Platform Experience Associate jobs? Cities near Chicago, IL with the most Platform Experience Associate job openings:

Platform Software Engineer

Jorie AI

Oak Brook, IL • Remote

Full-time

Re-posted 3 days ago


Job description

Overview

We are looking for a skilled Platform Software Engineer to design and build the shared components, integration frameworks, and tooling that empower engineering teams across the organization. The ideal candidate brings hands-on experience with healthcare data standards, workflow automation, and full-stack web development. You will work at the intersection of backend services, cloud infrastructure, and healthcare interoperability—building the foundational layers that accelerate development velocity and consistency across multiple domains.

Key Responsibilities

  • Platform Development: Design, implement, and maintain reusable platform components, libraries, and SDKs that enable engineering teams to build automation and integration solutions efficiently and consistently.
  • Healthcare Integration: Develop and maintain integrations using industry-standard healthcare protocols and formats including EDI (X12), HL7 (v2/v3), FHIR (R4), and RESTful APIs connecting EHRs, payers, clearinghouses, and third-party systems.
  • Workflow Automation: Design and maintain the automation platform and reusable RPA tooling—built on Python, Selenium, and OpenCV—that engineering teams rely on to develop, compose, and deploy automation workflows without reinventing foundational capabilities.
  • API Development: Design and implement RESTful APIs and integration services that provide clean abstractions over complex healthcare transactions and downstream systems.
  • Web Development: Contribute to full-stack web application development using Python (FastAPI) for backend services and React for frontend interfaces that support platform operations and tooling.
  • Cloud Infrastructure: Deploy and manage platform services on Microsoft Azure, leveraging PaaS offerings such as App Services, Azure Functions, Logic Apps, and Azure SQL.
  • CI/CD & DevOps: Operate comfortably within CI/CD pipelines using Azure DevOps or GitHub Actions; contribute to infrastructure managed via IaC tools such as Terraform, Bicep, or ARM templates.
  • Compliance & Security: Ensure all platform components adhere to healthcare data privacy and security requirements (HIPAA), and follow Azure security best practices including RBAC, Key Vault, and Entra ID.
  • Documentation: Produce clear, thorough technical documentation for platform components, APIs, integration patterns, and developer usage guides.
  • Collaboration: Partner with cross-functional teams to understand integration needs, define platform standards, and provide technical guidance on platform adoption.

Requirements

  • Proficiency in Python, with experience building production-grade applications and automation solutions.
  • Hands-on experience with REST API design, development, and consumption.
  • Familiarity with workflow automation and RPA tooling (e.g., Selenium, OpenCV, or similar frameworks).
  • Experience with full-stack web development using FastAPI (backend) and React (frontend).
  • Solid understanding of relational databases (MS SQL or equivalent), including schema design and query optimization.
  • Experience with containerization (Docker) and orchestration (Kubernetes).
  • Experience deploying and managing applications on cloud environments (Azure preferred).
  • Understanding of healthcare data privacy and security requirements, including HIPAA compliance.
  • Proficiency with Git and collaborative development workflows.
  • Strong written and verbal communication skills, including the ability to write documentation oriented toward developer consumers.
  • Collaborative mindset with experience contributing to shared or platform-oriented engineering efforts.
  • Experience applying AI/ML techniques to automation workflows (OCR, NLP, predictive analytics).
  • Familiarity with software design patterns and service-oriented architecture principles, with demonstrated ability to reason through system-level design trade-offs and contribute beyond individual feature delivery.

Preferred Qualifications

  • Experience with Azure PaaS services (App Services, Azure Functions, Logic Apps, Azure SQL, Key Vault, Azure Monitor).
  • Experience developing healthcare integrations using EDI (X12 837/835/270/271), HL7 (v2 or v3), and/or FHIR (R4) standards.
  • Familiarity with CI/CD tools (Azure DevOps, GitHub Actions) and Infrastructure as Code (Terraform, Bicep).
  • Familiarity with EHR/billing systems, healthcare web portals, or revenue cycle management processes.
  • Microsoft Certified: Azure Developer Associate or equivalent certification.
  • Familiarity with mobile application development (iOS/Android or cross-platform frameworks); comfort advising on mobile integration patterns or consulting on contractor-built mobile solutions.