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Platform Experience Associate Jobs in Austin, TX

Sonar

Cloud Platform Engineer

Austin, TX

$59.50 - $77.25/hr

Experience with distributed application architecture and development. * AWS Developer Associate ... Experience with AI enablement platform. In-office culture We're intentional about this. We believe ...

Lumos

OSP Construction Project Engineer

Pflugerville, TX · On-site

$64K - $83K/yr

What Makes You a Great Fit: * Associate's or bachelor's degree in construction management ... Experience with Sitetracker, Smartsheet, or a similar construction or project-management platform.

PacSun

Sales Associate

Round Rock, TX · On-site

$13 - $17.75/hr

Our Pacsun community believes in and understands the importance of using our voice, platform, and ... Delivers an engaging, positive and authentic customer experience with all customers * Focuses on ...

Lab Alley

Shipping Associate

Austin, TX · On-site

$16.50 - $20/hr

Prior warehouse experience. * Prior chemical handling experience. * High school diploma or ... Often called the "Amazon for Chemicals," our digital-first platform lets you order online in ...

Morningstar Properties

Storage Office Associate

Austin, TX · On-site

$16.75 - $22.50/hr

... experience. What You'll Do: * Deliver exceptional customer experiences by building strong ... Follow policies and procedures and use tools (technology platform, daily checklists, lead-to-lease ...

Morningstar Properties

Storage Office Associate

Austin, TX · On-site

$16.75 - $22.50/hr

... experience. What You'll Do: * Deliver exceptional customer experiences by building strong ... Follow policies and procedures and use tools (technology platform, daily checklists, lead-to-lease ...

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All JobsPlatform Experience Associate JobsPlatform Experience Associate Jobs in Austin, TX

Platform Experience Associate information

See Austin, TX salary details

$26.8K

$140K

$307.8K

How much do platform experience associate jobs pay per year?

As of Sep 3, 2026, the average yearly pay for platform experience associate in Austin, TX is $139,968.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,600.00 and $210,600.00 per year, depending on experience, location, and employer.

What does a Platform Experience Associate do?

A Platform Experience Associate is responsible for ensuring users have a smooth and positive interaction with a digital platform. They handle customer inquiries, troubleshoot technical issues, and assist with onboarding and platform navigation. Their goal is to enhance user satisfaction by providing prompt support, gathering feedback, and collaborating with product teams to improve platform functionality. This role often requires strong communication skills, technical aptitude, and a customer-centric mindset.

What are the key skills and qualifications needed to thrive as a Platform Experience Associate?

To thrive as a Platform Experience Associate, you need strong problem-solving abilities, customer service skills, and familiarity with digital platforms, often supported by a bachelor's degree or equivalent experience. Experience with CRM systems, ticketing platforms, and basic data analysis tools is typically required. Excellent communication, active listening, and adaptability set top performers apart in this role. These skills ensure prompt and effective support, high user satisfaction, and smooth platform operations.

What are some common challenges faced by Platform Experience Associates when supporting users, and how can these be addressed?

Platform Experience Associates often encounter challenges such as troubleshooting complex technical issues, managing high volumes of user inquiries, and addressing diverse user needs efficiently. Successfully handling these situations requires strong problem-solving skills, adaptability, and clear communication. Building a deep understanding of the platform and collaborating closely with product and engineering teams can help resolve issues quickly and ensure users have a positive experience. Ongoing training and knowledge sharing within the team also play a crucial role in overcoming these challenges.

What is the difference between Platform Experience Associate vs Customer Support Specialist?

AspectPlatform Experience AssociateCustomer Support Specialist
CredentialsTypically requires a bachelor's degree or relevant certifications in customer service or techOften requires similar certifications, with emphasis on communication skills
Work EnvironmentWorks within tech companies, focusing on platform usability and user experienceWorks in various industries, providing direct support to customers via multiple channels
Employer & Industry UsageCommon in SaaS, tech, and digital platformsWidely used across retail, telecom, and service industries

The Platform Experience Associate and Customer Support Specialist roles share similarities in credentials and work environment but differ mainly in focus. The Associate emphasizes improving platform usability and user experience within tech companies, while the Support Specialist handles direct customer inquiries across industries. Both roles require strong communication skills and technical knowledge, but their core responsibilities and industry contexts vary.

What are popular job titles related to Platform Experience Associate jobs in Austin, TX?

For Platform Experience Associate jobs in Austin, TX, the most frequently searched job titles are:

What job categories do people searching Platform Experience Associate jobs in Austin, TX look for?

The top searched job categories for Platform Experience Associate jobs in Austin, TX are:

What cities near Austin, TX are hiring for Platform Experience Associate jobs?

Cities near Austin, TX with the most Platform Experience Associate job openings:

Platform Experience Associate jobs near you
Infographic showing various Platform Experience Associate job openings in Austin, TX as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $139,934 per year, or $67.3 per hour.

Cloud Platform Engineer

Sonar

Austin, TX

$59.50 - $77.25/hr

Full-time

Life, Retirement, PTO

Re-posted 26 days ago

Job description

Who is Sonar?

Sonar is driving the future of agent-centric software development. As the leader in AI code review and verification, we solve a critical problem: ensuring that software generated by AI-assisted developers or autonomous agents is reliable, secure, and maintainable.

Integrating seamlessly with Claude Code, Codex, Cursor, GitHub Copilot, Gemini, and Devin, we help over 75% of the Fortune 100 build trusted, reliable, compliant software. Customers who use Sonar are 44% less likely to report an outage due to AI-generated code.

We believe code verification is the critical missing link in the Agent-Centric Development Cycle (AC/DC). Industry giants like Nvidia, ServiceNow, Booking.com, Goldman Sachs, AstraZeneca, and Ford Motor Company.count on us to provide independent, explainable, consistent review and governance of their AI-generated code via products like:

  • SonarQube: The world’s leading AI code review and verification platform.

  • SonarQube Foundation Agent: Currently topping the leaderboards for agentic software repair.

  • SonarSweep & Sonar Context Augmentation: Providing the enterprise-grade context and constraints agents need to be truly effective.

Our team operates across global hubs in Austin, Bochum, Dubai, Geneva, London, Singapore, Tokyo, and Washington D.C. We move with a mindset we call CODE:

  • Committed to our customers and community.

  • Obsessed with quality.

  • Deliberate in our decisions.

  • Effective as one team.

With over $400M in revenue and profitable, fast-paced growth, we are building the backbone of the AI software revolution. If you’re hungry to have an impact, want to build at a fast pace, and ready to work at the forefront of AI, we want to hear from you.

Position description

As a member of one of our platform engineering squads, you will leverage your experience and expertise to design and develop cloud-based solutions. This means implementing massively scalable services, automating all system operations, measuring and continuously improving service quality, and making the lives of other developers easier. 


You will play a key role in helping our product reach its next stage of evolution and delight our users and customers.


What you will do

  • 1+ years of experience with architecting, developing, and operating cloud solutions on AWS for Web/API applications.

  • Knowledge of AWS networking and the following core AWS services: CloudFront, CloudWatch, ECS, Lambda, RDS, andSNS, SQS. 

  • Proficiency in Infrastructure as Code (IaC) with at least one of the following tools: AWS CDK (preferred), AWS CloudFormation or Terraform/OpenTofu.

  • Experience with at least one programming language such as Python, Java, C# or similar.

  • Experience with at least one scripting language such as Bash or similar.

  • Experience with on-call for operating global services.

  • Experience working in an agile environment.

  • Strong DevOps mindset.

Nice to have

  • Proficiency with AWS DynamoDB or OpenSearch.

  • Proficiency with Ansible or other IaC solutions.

  • Experience with distributed application architecture and development.

  • AWS Developer Associate Architect, AWS DevOps Engineer, or other valid, relevant AWS certifications.

  • Experience with one or more programming languages such as Python (preferred), Java, or similar.

  • Experience with AI enablement platform.

In-office culture

We're intentional about this. We believe the best teams are built in the room together. Three anchor days — Mondays, Tuesdays, and Thursdays — create the collaboration rhythm that makes a hub office worth having. 

Candidates need to be genuinely based in the location the role is posted  — if that's not where you are today, we're happy to support relocation for the right person.

Benefits
  • Flexible comprehensive employee benefit package.
  • We encourage usage of our robust time-off allocations. You will receive  23 days of PTO per calendar year (on a pro-rated basis depending on your employment start date), with additional time provided for sickness, life events and holidays
  • .We offer an exciting 401(k) plan that has a 4% match, fully vested on day one of participation.
  • Fully paid parking in the heart of downtown Austin, Texas.
  • Global workforce with employees in 20+ countries representing 35+ unique nationalities.
  • We have an annual kick-off somewhere in the world where we meet to build relationships and goals for the company.
  • Monthly catered events, and team events
We value diversity, equity, and inclusion

At Sonar, we believe that our diversity is our strength. We are a global company that values and respects different backgrounds, perspectives, and cultures. We are committed to fostering a diverse and inclusive work environment where everyone feels valued and empowered to contribute their best. We are proud to be an equal opportunity employer and welcome all qualified applicants, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

If you need any accommodation, please reach out to us at hiring@sonarsource.com. 

All offers of employment at Sonar are contingent upon the results of a comprehensive background check and reference verification conducted before the start date. 

Applications that are submitted through agencies or third party recruiters will not be considered. 

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.