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Platform Experience Associate Jobs in Virginia (NOW HIRING)

Senior Cloud Developer

Chantilly, VA · Hybrid

$57.50 - $78.75/hr

Bachelor's or master's degree with at least 8 years of relevant experience, associate degree with ... Experience with AWS GovCloud, SC2S, or C2S cloud platforms * Experience with Infrastructure as Code ...

As a Platform Operations Engineer you will work with a team to ensure the availability, reliability ... Associate)) * Ability to obtain Privileged User Account (PUA) certification * Experience with ...

Engineer Lead Senior

Norfolk, VA · On-site

$150K - $271K/yr

Cloud platform experience preferred; AWS experience strongly preferred. * Healthcare experience ... The health of our associates and communities is a top priority for Elevance Health. We require all ...

Engineer Lead Senior

Richmond, VA · On-site

$150K - $271K/yr

Cloud platform experience preferred; AWS experience strongly preferred. * Healthcare experience ... The health of our associates and communities is a top priority for Elevance Health. We require all ...

Showing results 41-60

Platform Experience Associate information

See Virginia salary details

$26.8K

$140K

$307.8K

How much do platform experience associate jobs pay per year?

As of Sep 2, 2026, the average yearly pay for platform experience associate in Virginia is $139,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,600.00 and $210,700.00 per year, depending on experience, location, and employer.

What does a Platform Experience Associate do?

A Platform Experience Associate is responsible for ensuring users have a smooth and positive interaction with a digital platform. They handle customer inquiries, troubleshoot technical issues, and assist with onboarding and platform navigation. Their goal is to enhance user satisfaction by providing prompt support, gathering feedback, and collaborating with product teams to improve platform functionality. This role often requires strong communication skills, technical aptitude, and a customer-centric mindset.

What are the key skills and qualifications needed to thrive as a Platform Experience Associate?

To thrive as a Platform Experience Associate, you need strong problem-solving abilities, customer service skills, and familiarity with digital platforms, often supported by a bachelor's degree or equivalent experience. Experience with CRM systems, ticketing platforms, and basic data analysis tools is typically required. Excellent communication, active listening, and adaptability set top performers apart in this role. These skills ensure prompt and effective support, high user satisfaction, and smooth platform operations.

What are some common challenges faced by Platform Experience Associates when supporting users, and how can these be addressed?

Platform Experience Associates often encounter challenges such as troubleshooting complex technical issues, managing high volumes of user inquiries, and addressing diverse user needs efficiently. Successfully handling these situations requires strong problem-solving skills, adaptability, and clear communication. Building a deep understanding of the platform and collaborating closely with product and engineering teams can help resolve issues quickly and ensure users have a positive experience. Ongoing training and knowledge sharing within the team also play a crucial role in overcoming these challenges.

What is the difference between Platform Experience Associate vs Customer Support Specialist?

AspectPlatform Experience AssociateCustomer Support Specialist
CredentialsTypically requires a bachelor's degree or relevant certifications in customer service or techOften requires similar certifications, with emphasis on communication skills
Work EnvironmentWorks within tech companies, focusing on platform usability and user experienceWorks in various industries, providing direct support to customers via multiple channels
Employer & Industry UsageCommon in SaaS, tech, and digital platformsWidely used across retail, telecom, and service industries

The Platform Experience Associate and Customer Support Specialist roles share similarities in credentials and work environment but differ mainly in focus. The Associate emphasizes improving platform usability and user experience within tech companies, while the Support Specialist handles direct customer inquiries across industries. Both roles require strong communication skills and technical knowledge, but their core responsibilities and industry contexts vary.

What are popular job titles related to Platform Experience Associate jobs in Virginia?

For Platform Experience Associate jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Platform Experience Associate jobs in Virginia look for?

The top searched job categories for Platform Experience Associate jobs in Virginia are:

What cities in Virginia are hiring for Platform Experience Associate jobs?

Cities in Virginia with the most Platform Experience Associate job openings:

Infographic showing various Platform Experience Associate job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $139,998 per year, or $67.3 per hour.

Lead Platform Engineer, Workday Functional (HCM)

Capital One

Richmond, VA

Full-time

Posted 5 days ago


Capital One rating

7.8

Company rating: 7.8 out of 10

Based on 148 frontline employees who took The Breakroom Quiz

89th of 174 rated banks


Job description

Lead Platform Engineer, Workday Functional (HCM)

Do you love building and pioneering in the technology space? Do you enjoy solving complex technical problems in a fast-paced, collaborative, inclusive, and iterative delivery environment? At Capital One, you'll be part of a big group of makers, breakers, doers and disruptors, who love to solve real problems and meet real customer needs.

We are seeking Workday Engineers who are passionate about developing highly-resilient, fundamentally-sound objects to support the Human Resource technology driving Capital One. As part of a team that's leading the next wave of disruption on a whole new scale, you will play an integral part in advancing Capital One's Human Resource Technology ecosystem and culture of technical excellence. You will champion automation of functional and technical processes and bring your expertise to drive innovative solutions.

People Tech is responsible for the digital transformation and operational excellence of Capital One's corporate functions. Our core mission is to innovate and transform the Human Experience by providing robust technical solutions for a diverse portfolio, including HR, Legal, Brand, and Global Workplace Services. This mission is powered by our Engineering, Data, and Enablement Towers, which build the scalable platforms and data driven insights necessary for long term stability and security.

To ensure we move with purpose, our team connects the dots across the organization, driving architectural consistency and fostering an environment of experimentation. Together, we ensure that People Tech is not just executing tasks, but strategically evolving to meet the future needs of our associates and the enterprise.

General Responsibilities:

  • Work with product owners to understand desired application capabilities and testing scenarios

  • Understand and translate the priorities of the business while integrating HR value proposition and strategies to meet the needs of the business

  • Deliver solutions in Workday across HCM, Recruiting, Compensation, Payroll and Benefits through efficient and organized processes while maintaining high standards

  • Effectively communicate across team, Product Owner, stakeholders and influence solutions across business partners

  • Identify opportunities for process improvements, collaborate with HR partners to provide innovative ideas and insights to redesign business processes that will optimize business results.

  • Continually research, test and stay up-to-date on Workday updates, fixes and capabilities

  • Build & maintain thorough documentation for system implementation

  • Primary contact for questions related to how the system works from a business and a technical perspective

  • Provide production support for Workday by troubleshooting problems, testing, and working with the business to resolve issues

Basic Qualifications:

  • High School Diploma, GED, or equivalent certification

  • At least 6 years of experience with Workday functional configuration tasks

  • At least 4 years of experience configuring business processes within the Workday platform

  • At least 2 year of experience with calculated fields or custom reports

Preferred Qualifications:

  • Bachelor's degree

  • 7+ years of experience with Workday functional configuration (Recruiting, Benefits, TM/PM)

  • Experience working in an agile delivery environment

  • Workday or Workday Pro certifications (HCM, Recruiting, Benefits, Compensation, Time Tracking or Performance Management)

  • 2+ years of experience with Workday Security or Workday Reporting

  • 1+ years of experience loading HCM data into Workday using existing Enterprise Interface Builders (EIB's)

At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-2, E-3, L-1 and O-1, or any EADs or other forms of work authorization that require immigration support from an employer).

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Cambridge, MA: $164,800 - $188,100 for Lead Platform Engineer


Chicago, IL: $149,800 - $171,000 for Lead Platform Engineer


McLean, VA: $164,800 - $188,100 for Lead Platform Engineer


New York, NY: $179,700 - $205,100 for Lead Platform Engineer


Plano, TX: $149,800 - $171,000 for Lead Platform Engineer


Richmond, VA: $149,800 - $171,000 for Lead Platform Engineer


San Francisco, CA: $179,700 - $205,100 for Lead Platform Engineer


San Jose, CA: $179,700 - $205,100 for Lead Platform Engineer




Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).


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