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Platform Experience Associate Jobs in Virginia (NOW HIRING)

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Platform Experience Associate information

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$26.8K

$140K

$307.8K

How much do platform experience associate jobs pay per year?

As of Sep 2, 2026, the average yearly pay for platform experience associate in Virginia is $139,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,600.00 and $210,700.00 per year, depending on experience, location, and employer.

What does a Platform Experience Associate do?

A Platform Experience Associate is responsible for ensuring users have a smooth and positive interaction with a digital platform. They handle customer inquiries, troubleshoot technical issues, and assist with onboarding and platform navigation. Their goal is to enhance user satisfaction by providing prompt support, gathering feedback, and collaborating with product teams to improve platform functionality. This role often requires strong communication skills, technical aptitude, and a customer-centric mindset.

What are the key skills and qualifications needed to thrive as a Platform Experience Associate?

To thrive as a Platform Experience Associate, you need strong problem-solving abilities, customer service skills, and familiarity with digital platforms, often supported by a bachelor's degree or equivalent experience. Experience with CRM systems, ticketing platforms, and basic data analysis tools is typically required. Excellent communication, active listening, and adaptability set top performers apart in this role. These skills ensure prompt and effective support, high user satisfaction, and smooth platform operations.

What are some common challenges faced by Platform Experience Associates when supporting users, and how can these be addressed?

Platform Experience Associates often encounter challenges such as troubleshooting complex technical issues, managing high volumes of user inquiries, and addressing diverse user needs efficiently. Successfully handling these situations requires strong problem-solving skills, adaptability, and clear communication. Building a deep understanding of the platform and collaborating closely with product and engineering teams can help resolve issues quickly and ensure users have a positive experience. Ongoing training and knowledge sharing within the team also play a crucial role in overcoming these challenges.

What is the difference between Platform Experience Associate vs Customer Support Specialist?

AspectPlatform Experience AssociateCustomer Support Specialist
CredentialsTypically requires a bachelor's degree or relevant certifications in customer service or techOften requires similar certifications, with emphasis on communication skills
Work EnvironmentWorks within tech companies, focusing on platform usability and user experienceWorks in various industries, providing direct support to customers via multiple channels
Employer & Industry UsageCommon in SaaS, tech, and digital platformsWidely used across retail, telecom, and service industries

The Platform Experience Associate and Customer Support Specialist roles share similarities in credentials and work environment but differ mainly in focus. The Associate emphasizes improving platform usability and user experience within tech companies, while the Support Specialist handles direct customer inquiries across industries. Both roles require strong communication skills and technical knowledge, but their core responsibilities and industry contexts vary.

What are popular job titles related to Platform Experience Associate jobs in Virginia?

For Platform Experience Associate jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Platform Experience Associate jobs in Virginia look for?

The top searched job categories for Platform Experience Associate jobs in Virginia are:

What cities in Virginia are hiring for Platform Experience Associate jobs?

Cities in Virginia with the most Platform Experience Associate job openings:

Infographic showing various Platform Experience Associate job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $139,998 per year, or $67.3 per hour.

Illumio Zero Trust Platform Engineer

BOOZ, ALLEN & HAMILTON, INC.

Reston, VA • On-site

$99K - $225K/yr

Full-time

Medical, Life, Retirement, PTO

Posted 6 days ago


Booz Allen Hamilton rating

8.9

Company rating: 8.9 out of 10

Based on 49 frontline employees who took The Breakroom Quiz

11th of 72 rated business consultants


Job description

Illumio Zero Trust Platform Engineer
The Opportunity:
Lead the design, deployment, configuration, and optimization of Illumio Core and Illumio Edge across on-premises, virtualized, and cloud environments. Support the architecting and implementation of Zero Trust Segmentation policies, including application dependency mapping, labeling frameworks, enforcement boundaries, and zone-based controls. Develop Illumio workflows, runbooks, dashboards, and segmentation models for enterprise workloads and critical applications. Integrate Illumio with SIEM, SOAR, CMDB, C2C, vulnerability scanners, cloud-native controls, and enterprise automation pipelines.
Conduct traffic flow analysis using Illumio VEN telemetry and assist in building policy recommendations to reduce attack surface and limit east-west movement. Troubleshoot system performance, VEN installation issues, policy conflicts, and platform health across distributed infrastructure. Partner with application owners to onboard workloads, validate segmentation plans, and support change management processes. Perform lifecycle management, including upgrades, health checks, certificate operations, and policy governance. Collaborate with security architects to align Illumio policy models with broader Zero Trust and NIST 800-207 strategies. Contribute to architectural standards, documentation, and enterprise security playbooks.
Join us. The world can't wait.
You Have:
  • 5+ years of experience in cybersecurity, cloud security, or infrastructure engineering
  • 3+ years of experience in Linux or Windows systems, virtualization, including VMware or Hyper-V, and cloud environments, including AWS, Azure, or GCP
  • 2+ years of experience developing and deploying solutions for highly regulated mission-critical environments, including finance, healthcare, federal, or energy
  • 1+ years of experience with infrastructure automation tools
  • 1+ years of experience with REST APIs, scripting, including Python, Bash, or PowerShell, or automation frameworks
  • Active TS/SCI clearance; willingness to take a polygraph exam
  • Associate's degree and 5+ years of experience supporting IT projects and activities, Bachelor's degree and 3+ years of experience supporting IT projects and activities, or Master's degree and 1+ years of experience supporting IT projects and activities
  • Ability to obtain a DoD 8570 IAT Level III Certification such as SecurityX/CASP+, CCNP Security, CISA, CISSP, CISSP Associate, GCED, GCIH, or CCSP certification within 45 days of start date
  • Ability to obtain a DoD 8570.01-M Cybersecurity Service Provider - Infrastructure Support Certification, including CEH, CySA+, GICSP, SSCP, CHFI, CFR, Cloud+, or CND certification within 30 days of start date

Nice If You Have:
  • Experience deploying and managing Illumio Adaptive Security Platform (ASP) in enterprise environments
  • Experience with CMDB systems such as ServiceNow, SIEM and SOAR tools, or vulnerability management platforms
  • Knowledge of Zero Trust principles, micro-segmentation, and lateral movement mitigation
  • Ability to translate policies into technical controls
  • Possession of strong analytical and problem-solving skills
  • Illumio certifications such as Illumio Platform Associate, Illumio Platform Specialist, Illumio Platform Expert, or Illumio Platform On-Prem PCE Administrator

Clearance:
Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; TS/SCI clearance is required.
Compensation
At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.
Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $99,000.00 to $225,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.
Identity Statement
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.
Candidate AI Usage Policy
AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.
Work Model
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.
  • Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.
  • Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.
  • Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.

Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.

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About Booz Allen Hamilton

Sourced by ZipRecruiter

Booz Allen Hamilton is a leading provider of management and technology consulting services to the US government in defense, intelligence, and civil markets. Headquartered in McLean, Virginia, the firm also serves major corporations, institutions, and not-for-profit organizations. Founded in 1914 by Edwin G. Booz, the company has a long-standing tradition of helping clients achieve success by delivering a wide range of consulting services that include strategic planning, human capital and learning, communication, systems development, and others. The company's mission is to empower people to change the world, and it has a reputation for maintaining the highest standards of integrity and-excellence.

Industry

It services

Company size

10,000+ Employees

Headquarters location

McLean, VA, US

Year founded

1914