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Platform Experience Associate Jobs in Arizona (NOW HIRING)

RPM Living

Learning Experience Designer

Phoenix, AZ · On-site +1

... associates to create extraordinary experiences for residents, clients, and each other. Position ... Experience with learning management systems and learning technology platforms. * Experience ...

LPL Financial

Product Ops Associate

Tempe, AZ · On-site

As a Product Operations Associate, you will serve as a trusted resource for financial advisors ... Experience with Oracle, Documentum, Microsoft Dynamics, or similar enterprise platforms.

LPL Financial

Product Ops Associate

Tempe, AZ · On-site

As a Product Operations Associate, you will serve as a trusted resource for financial advisors ... Experience with Oracle, Documentum, Microsoft Dynamics, or similar enterprise platforms.

LPL Financial

Product Ops Associate

Tempe, AZ · On-site

As a Product Operations Associate, you will serve as a trusted resource for financial advisors ... Experience with Oracle, Documentum, Microsoft Dynamics, or similar enterprise platforms.

LPL Financial

Product Ops Associate

Tempe, AZ · On-site

As a Product Operations Associate, you will serve as a trusted resource for financial advisors ... Experience with Oracle, Documentum, Microsoft Dynamics, or similar enterprise platforms.

CVS Health

AVP, Platform Security

Scottsdale, AZ · On-site

CVS Health is seeking a polished and experienced security leader to serve as Associate Vice President of Platform Security, responsible for defining and executing the enterprise strategy for securing ...

ADP

Digital Sales Associate

Tucson, AZ · On-site

$12 - $16.25/hr

ADP is hiring a Digital Sales Associate. * Are you ready for your next best job where you can ... Experience with video platforms YOU'LL LOVE WORKING HERE BECAUSE YOU CAN: * Be yourself in a ...

ADP

Digital Sales Associate

Tucson, AZ · On-site

$12 - $16.25/hr

ADP is hiring a Digital Sales Associate. * Are you ready for your next best job where you can ... Experience with video platforms YOU'LL LOVE WORKING HERE BECAUSE YOU CAN: * Be yourself in a ...

RETS Associates

Development Associate

Phoenix, AZ · On-site

$120K - $140K/yr

The ideal candidate will have 4-5 years of commercial real estate experience, strong Excel and ... its platform. Leadership views this hire as a potential long-term successor and future leader ...

RETS Associates

Development Associate

Phoenix, AZ · On-site

$120K - $140K/yr

The ideal candidate will have 4-5 years of commercial real estate experience, strong Excel and ... its platform. Leadership views this hire as a potential long-term successor and future leader ...

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Showing results 21-40

All JobsPlatform Experience Associate JobsPlatform Experience Associate Jobs in Arizona

Platform Experience Associate information

See Arizona salary details

$25.2K

$131.6K

$289.4K

How much do platform experience associate jobs pay per year?

As of Sep 14, 2026, the average yearly pay for platform experience associate in Arizona is $131,591.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,100.00 and $198,000.00 per year, depending on experience, location, and employer.

What does a Platform Experience Associate do?

A Platform Experience Associate is responsible for ensuring users have a smooth and positive interaction with a digital platform. They handle customer inquiries, troubleshoot technical issues, and assist with onboarding and platform navigation. Their goal is to enhance user satisfaction by providing prompt support, gathering feedback, and collaborating with product teams to improve platform functionality. This role often requires strong communication skills, technical aptitude, and a customer-centric mindset.

What are the key skills and qualifications needed to thrive as a Platform Experience Associate?

To thrive as a Platform Experience Associate, you need strong problem-solving abilities, customer service skills, and familiarity with digital platforms, often supported by a bachelor's degree or equivalent experience. Experience with CRM systems, ticketing platforms, and basic data analysis tools is typically required. Excellent communication, active listening, and adaptability set top performers apart in this role. These skills ensure prompt and effective support, high user satisfaction, and smooth platform operations.

What are some common challenges faced by Platform Experience Associates when supporting users, and how can these be addressed?

Platform Experience Associates often encounter challenges such as troubleshooting complex technical issues, managing high volumes of user inquiries, and addressing diverse user needs efficiently. Successfully handling these situations requires strong problem-solving skills, adaptability, and clear communication. Building a deep understanding of the platform and collaborating closely with product and engineering teams can help resolve issues quickly and ensure users have a positive experience. Ongoing training and knowledge sharing within the team also play a crucial role in overcoming these challenges.

What is the difference between Platform Experience Associate vs Customer Support Specialist?

AspectPlatform Experience AssociateCustomer Support Specialist
CredentialsTypically requires a bachelor's degree or relevant certifications in customer service or techOften requires similar certifications, with emphasis on communication skills
Work EnvironmentWorks within tech companies, focusing on platform usability and user experienceWorks in various industries, providing direct support to customers via multiple channels
Employer & Industry UsageCommon in SaaS, tech, and digital platformsWidely used across retail, telecom, and service industries

The Platform Experience Associate and Customer Support Specialist roles share similarities in credentials and work environment but differ mainly in focus. The Associate emphasizes improving platform usability and user experience within tech companies, while the Support Specialist handles direct customer inquiries across industries. Both roles require strong communication skills and technical knowledge, but their core responsibilities and industry contexts vary.

What are popular job titles related to Platform Experience Associate jobs in Arizona?

For Platform Experience Associate jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching Platform Experience Associate jobs in Arizona look for?

The top searched job categories for Platform Experience Associate jobs in Arizona are:

What cities in Arizona are hiring for Platform Experience Associate jobs?

Cities in Arizona with the most Platform Experience Associate job openings:

Platform Experience Associate jobs near you
Infographic showing various Platform Experience Associate job openings in Arizona as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $131,591 per year, or $63.3 per hour.

Associate Director, Customer Support (Operations Center)

Tempe, AZ • On-site

Gemini
See more jobs at Geminiexternal

Full-time

Medical, Retirement

Re-posted 17 days ago

Job description

About the Company
Gemini is a global crypto and Web3 platform founded by Cameron and Tyler Winklevoss in 2014, offering a wide range of simple, reliable, and secure crypto products and services to individuals and institutions in over 70 countries. Our mission is to unlock the next era of financial, creative, and personal freedom by providing trusted access to the decentralized future. We envision a world where crypto reshapes the global financial system, internet, and money to create greater choice, independence, and opportunity for all - bridging traditional finance with the emerging cryptoeconomy in a way that is more open, fair, and secure. As a publicly traded company, Gemini is poised to accelerate this vision with greater scale, reach, and impact.
The Department: Support
Gemini's Customer Support Team is a highly skilled and dynamic group dedicated to providing exceptional customer service. Each team member plays a crucial role in ensuring that customers receive the best possible experience when seeking assistance, asking questions, or sharing feedback. The Gemini Credit Card and Exchange teams are expanding their presence with a regional office to better align customer support divisions. Collectively, these teams efficiently handle all inbound phone-based service requests and communications for the Gemini Credit Card and email-based requests for Gemini Exchange.
The Role: Associate Director, Customer Support (Operations Center)
As an Associate Director of the regional team, your role will be a combination of "getting your hands dirty" and management responsibilities within an inbound contact center. You will be expected to lead the workforce management function, collaborate with the Operations team with forecasting and building team rapport.
This role is required to be in person 5 days per week at our Tempe, AZ office.
Responsibilities:
  • Lead workforce management activities, including scheduling, forecasting, headcount planning, and timecard management to ensure optimal staffing and service levels.
  • Lead local shift managers while partnering with global operations leaders to drive alignment and operational excellence across regions.
  • Build and sustain a high-performance, customer-centric culture rooted in accountability, continuous improvement, and operational excellence.
  • Coach, develop, and empower leaders and team members through performance management, targeted training, feedback, and recognition to achieve individual and team goals.
  • Translate organizational strategy into actionable operational plans, measurable outcomes, and scalable solutions that support business growth.
  • Identify operational inefficiencies and leverage data, analytics, and process improvements to optimize performance and drive continuous improvement.
  • Ensure operational readiness and business continuity for new products, business initiatives, organizational growth, and incident response.
  • Partner cross-functionally with Global Operations, Legal, Facilities, Office Management, and Security to ensure compliance with company policies and maintain a safe, secure, and productive workplace.
  • Manage site budgets and operating expenses while identifying opportunities to improve efficiency and optimize costs.

Minumum Qualifications:
  • Bachelor's degree or equivalent practical experience.
  • Minimum 12 years of experience in a contact center, contact centers or financial services environment.
  • Minimum of 5 years of contact center workforce management experience.
  • Proficiency in Google applications (Sheets, Docs, Slides).
  • Proven success scaling operations during periods of rapid organizational growth.
  • Strong understanding of Workforce Management principles, forecasting, scheduling, and capacity planning.
  • Experience using operational metrics and data analytics to drive business decisions.
  • Experience leading change management and continuous improvement initiatives.
  • Ability to thrive in a dynamic, high-growth environment with evolving priorities.
  • Strong communication skills and a dependable team-player attitude.
  • Ability to adapt quickly to new information and changing environments.
  • Passion for delivering excellent client service with integrity and a proactive approach.

Preferred Qualifications:
  • 15+ years of experience in the banking or financial industry.
  • 10+ years of client service experience.
  • Associate Degree or higher.
  • Experience within fintech, financial services, payments, or another regulated industry.

It Pays to Work Here
The compensation & benefits package for this role includes:
  • Competitive starting pay
  • A discretionary annual bonus
  • Long-term incentive in the form of a new hire equity grant
  • Comprehensive health plans
  • 401K with company matching
  • Paid Parental Leave
  • Flexible time off

At Gemini, we strive to build diverse teams that reflect the people we want to empower through our products, and we are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. Equal Opportunity is the Law, and Gemini is proud to be an equal opportunity workplace. If you have a specific need that requires accommodation, please let a member of the People Team know.
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