Platform Management: Configure and maintain a 3rd party analytics tool to extract insights, monitor ... Experience with delivering strong, focused presentations via phone, video or in person * Strong ...
Platform Management: Configure and maintain a 3rd party analytics tool to extract insights, monitor ... Experience with delivering strong, focused presentations via phone, video or in person * Strong ...
Patient Experience Analyst
Denver, CO · On-site
... experience SaaS product, conduct task-based analyses of the data collected, maintain strong ... Integrations with other platforms and tools Project Management * Effectively prioritize and manage ...
Patient Experience Analyst
Denver, CO · On-site
... experience SaaS product, conduct task-based analyses of the data collected, maintain strong ... Integrations with other platforms and tools Project Management * Effectively prioritize and manage ...
Senior Customer Experience Analyst
Boston, MA · On-site
$90K - $121K/yr
Serve as a power user and technical administrator of the Qualtrics platform, including workflows ... Education & Experience * Bachelor's degree in Analytics, Statistics, Business, Economics, Data ...
Senior Customer Experience Analyst
Boston, MA · On-site
$90K - $121K/yr
Serve as a power user and technical administrator of the Qualtrics platform, including workflows ... Education & Experience * Bachelor's degree in Analytics, Statistics, Business, Economics, Data ...
Digital Employee Experience Analyst
San Jose, CA · On-site
$115K - $136K/yr
This role involves using Nexthink and experience analytics to improve digital experiences for employees by administering platforms, analyzing performance data, and recommending user-focused solutions.
Digital Employee Experience Analyst
San Jose, CA · On-site
$115K - $136K/yr
This role involves using Nexthink and experience analytics to improve digital experiences for employees by administering platforms, analyzing performance data, and recommending user-focused solutions.
Digital Employee Experience Analyst
$115K - $136K/yr
Responsibilities Nexthink Platform & Telemetry * Administer Nexthink modules, dashboards, campaigns ... Experience Analytics & Insights * Analyze performance, stability, sentiment, and behavior patterns ...
Digital Employee Experience Analyst
$115K - $136K/yr
Responsibilities Nexthink Platform & Telemetry * Administer Nexthink modules, dashboards, campaigns ... Experience Analytics & Insights * Analyze performance, stability, sentiment, and behavior patterns ...
Digital Employee Experience Analyst
San Jose, CA · On-site
$115K - $136K/yr
Responsibilities Nexthink Platform & Telemetry * Administer Nexthink modules, dashboards, campaigns ... Experience Analytics & Insights * Analyze performance, stability, sentiment, and behavior patterns ...
Digital Employee Experience Analyst
San Jose, CA · On-site
$115K - $136K/yr
Responsibilities Nexthink Platform & Telemetry * Administer Nexthink modules, dashboards, campaigns ... Experience Analytics & Insights * Analyze performance, stability, sentiment, and behavior patterns ...
Senior Customer Experience Analyst
Boston, MA · On-site
$90K - $121K/yr
Serve as a power user and technical administrator of the Qualtrics platform, including workflows ... Education & Experience * Bachelor's degree in Analytics, Statistics, Business, Economics, Data ...
Senior Customer Experience Analyst
Boston, MA · On-site
$90K - $121K/yr
Serve as a power user and technical administrator of the Qualtrics platform, including workflows ... Education & Experience * Bachelor's degree in Analytics, Statistics, Business, Economics, Data ...
Director Ambulatory Applications JOB SUMMARY The Epic Patient Experience Analyst is the primary support contact for multiple Epic applications, including MyChart Patient Experience Portal Platform ...
Director Ambulatory Applications JOB SUMMARY The Epic Patient Experience Analyst is the primary support contact for multiple Epic applications, including MyChart Patient Experience Portal Platform ...
$80 - $100/hr
Director Ambulatory ApplicationsJOB SUMMARY The Epic Patient Experience Analyst is the primary support contact for multiple Epic applications, including MyChart Patient Experience Portal Platform ...
$80 - $100/hr
Director Ambulatory ApplicationsJOB SUMMARY The Epic Patient Experience Analyst is the primary support contact for multiple Epic applications, including MyChart Patient Experience Portal Platform ...
Epic Patient Experience Analyst
Dalton, GA · On-site
Director Ambulatory Applications JOB SUMMARY The Epic Patient Experience Analyst is the primary support contact for multiple Epic applications, including MyChart Patient Experience Portal Platform ...
Epic Patient Experience Analyst
Dalton, GA · On-site
Director Ambulatory Applications JOB SUMMARY The Epic Patient Experience Analyst is the primary support contact for multiple Epic applications, including MyChart Patient Experience Portal Platform ...
Epic Patient Experience Analyst
Dalton, GA · On-site
$80 - $100/hr
Director Ambulatory ApplicationsJOB SUMMARY The Epic Patient Experience Analyst is the primary support contact for multiple Epic applications, including MyChart Patient Experience Portal Platform ...
Epic Patient Experience Analyst
Dalton, GA · On-site
$80 - $100/hr
Director Ambulatory ApplicationsJOB SUMMARY The Epic Patient Experience Analyst is the primary support contact for multiple Epic applications, including MyChart Patient Experience Portal Platform ...
Customer Experience Analyst 1
Muscatine, IA · On-site
Bachelor's Degree, Years of Experience, etc.) What You're Good At: (Bullet points of competencies - OR - specific experience or skills) HNI Corporation (NYSE: HNI) is a manufacturer of workplace ...
Customer Experience Analyst 1
Muscatine, IA · On-site
Bachelor's Degree, Years of Experience, etc.) What You're Good At: (Bullet points of competencies - OR - specific experience or skills) HNI Corporation (NYSE: HNI) is a manufacturer of workplace ...
UX Research Analyst
Woodbridge, VA · On-site
$115K/yr
Collect and analyze user feedback, platform usage patterns, and research data to identify usability ... Experience conducting usability testing sessions or collecting structured user feedback
UX Research Analyst
Woodbridge, VA · On-site
$115K/yr
Collect and analyze user feedback, platform usage patterns, and research data to identify usability ... Experience conducting usability testing sessions or collecting structured user feedback
UX Research Analyst
Woodbridge, VA · On-site
$115K/yr
Collect and analyze user feedback, platform usage patterns, and research data to identify usability ... Experience conducting usability testing sessions or collecting structured user feedback
UX Research Analyst
Woodbridge, VA · On-site
$115K/yr
Collect and analyze user feedback, platform usage patterns, and research data to identify usability ... Experience conducting usability testing sessions or collecting structured user feedback
Principal, Web Platform & Experience Manager
San Francisco, CA · On-site
$200 - $250/hr
About the Role Chime is hiring a Principal, Web Platform and Experience Manager to own the next ... Analytics * Partner with SEO/AEO and Content Strategy to ensure templates meet search best ...
Principal, Web Platform & Experience Manager
San Francisco, CA · On-site
$200 - $250/hr
About the Role Chime is hiring a Principal, Web Platform and Experience Manager to own the next ... Analytics * Partner with SEO/AEO and Content Strategy to ensure templates meet search best ...
Adobe Experience Platform
Boston, MA · On-site
Experience with digital marketing analytics * Programming experience in Python, Java, or Bash ... As an Adobe Experience Platform (AEP), you will help clients design and implement scalable data ...
Adobe Experience Platform
Boston, MA · On-site
Experience with digital marketing analytics * Programming experience in Python, Java, or Bash ... As an Adobe Experience Platform (AEP), you will help clients design and implement scalable data ...
Adobe Experience Platform
Richmond, VA · On-site
Experience with digital marketing analytics * Programming experience in Python, Java, or Bash ... As an Adobe Experience Platform (AEP), you will help clients design and implement scalable data ...
Adobe Experience Platform
Richmond, VA · On-site
Experience with digital marketing analytics * Programming experience in Python, Java, or Bash ... As an Adobe Experience Platform (AEP), you will help clients design and implement scalable data ...
Adobe Experience Platform
Costa Mesa, CA · On-site
Experience with digital marketing analytics * Programming experience in Python, Java, or Bash ... As an Adobe Experience Platform (AEP), you will help clients design and implement scalable data ...
Adobe Experience Platform
Costa Mesa, CA · On-site
Experience with digital marketing analytics * Programming experience in Python, Java, or Bash ... As an Adobe Experience Platform (AEP), you will help clients design and implement scalable data ...
Adobe Experience Platform
San Antonio, TX · On-site
Experience with digital marketing analytics * Programming experience in Python, Java, or Bash ... As an Adobe Experience Platform (AEP), you will help clients design and implement scalable data ...
Adobe Experience Platform
San Antonio, TX · On-site
Experience with digital marketing analytics * Programming experience in Python, Java, or Bash ... As an Adobe Experience Platform (AEP), you will help clients design and implement scalable data ...
Adobe Experience Platform
Jacksonville, FL · On-site
Experience with digital marketing analytics * Programming experience in Python, Java, or Bash ... As an Adobe Experience Platform (AEP), you will help clients design and implement scalable data ...
Adobe Experience Platform
Jacksonville, FL · On-site
Experience with digital marketing analytics * Programming experience in Python, Java, or Bash ... As an Adobe Experience Platform (AEP), you will help clients design and implement scalable data ...
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Customer Experience Analyst - REMOTE
Remote
Other
Re-posted 18 days ago
Job description
Job Description
About Us:
- Customer Experience Analyst - REMOTE
Key Responsibilities
Call Testing and Assurance: Evaluate the readiness of traditional IVR and generative AI agent systems by initiating simulated test calls and providing actionable feedback.
Call Annotation: Perform detailed annotations to understand customer intents, evaluate AI comprehension, optimize self-service flows, and assess agent handling.
Analysis and Data Optimization: Analyze large datasets and conversational call flows to uncover trends, identify pain points and drive overall customer experience enhancements.
Reporting and Presentations: Translate data into clear, actionable insights and deliver compelling, data-driven presentations to stakeholders and executive teams.
Platform Management: Configure and maintain a 3rd party analytics tool to extract insights, monitor daily KPI dashboards, and proactively alert clients to unexpected metric fluctuations.
Cross-Functional Collaboration: Partner with Project Managers, Team Leads, and Professional Services to strategize and solve complex customer journey issues.
Requirements
- Written and spoken fluency in French or German
- Strong analytical and problem-solving abilities
- Expertise in summarizing, analyzing and pulling trends from complex datasets in Microsoft Excel, Google Sheets, Numbers or similar software
- Familiarity with basic Excel formulas and the use of pivot tables
- Excellent verbal and written communication skills
- Proficiency with building presentations in PowerPoint or Keynote
- Experience with delivering strong, focused presentations via phone, video or in person
- Strong attention to detail
- Ability to thrive and collaborate effectively in a fast-paced, remote team environment
- Working in or collaborating with a contact center environment
- Understanding of user interface or conversational design concepts
- Familiarity with conversational AI, particularly in evaluating or optimizing chatbots and virtual assistants
About People, Technology & Processes
Sourced by ZipRecruiter
Industry
Automotive repair and maintenance
Company size
51 - 200 Employees
Headquarters location
Lakeland, FL, US