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Platform Experience Analyst Jobs (NOW HIRING)

... experience SaaS product, conduct task-based analyses of the data collected, maintain strong ... Integrations with other platforms and tools Project Management * Effectively prioritize and manage ...

Serve as a power user and technical administrator of the Qualtrics platform, including workflows ... Education & Experience * Bachelor's degree in Analytics, Statistics, Business, Economics, Data ...

Digital Employee Experience Analyst

San Jose, CA · On-site

$115K - $136K/yr

This role involves using Nexthink and experience analytics to improve digital experiences for employees by administering platforms, analyzing performance data, and recommending user-focused solutions.

Responsibilities Nexthink Platform & Telemetry * Administer Nexthink modules, dashboards, campaigns ... Experience Analytics & Insights * Analyze performance, stability, sentiment, and behavior patterns ...

Digital Employee Experience Analyst

San Jose, CA · On-site

$115K - $136K/yr

Responsibilities Nexthink Platform & Telemetry * Administer Nexthink modules, dashboards, campaigns ... Experience Analytics & Insights * Analyze performance, stability, sentiment, and behavior patterns ...

Serve as a power user and technical administrator of the Qualtrics platform, including workflows ... Education & Experience * Bachelor's degree in Analytics, Statistics, Business, Economics, Data ...

$80 - $100/hr

Director Ambulatory ApplicationsJOB SUMMARY The Epic Patient Experience Analyst is the primary support contact for multiple Epic applications, including MyChart Patient Experience Portal Platform ...

UX Research Analyst

Woodbridge, VA · On-site

$115K/yr

Collect and analyze user feedback, platform usage patterns, and research data to identify usability ... Experience conducting usability testing sessions or collecting structured user feedback

UX Research Analyst

Woodbridge, VA · On-site

$115K/yr

Collect and analyze user feedback, platform usage patterns, and research data to identify usability ... Experience conducting usability testing sessions or collecting structured user feedback

Experience with digital marketing analytics * Programming experience in Python, Java, or Bash ... As an Adobe Experience Platform (AEP), you will help clients design and implement scalable data ...

Experience with digital marketing analytics * Programming experience in Python, Java, or Bash ... As an Adobe Experience Platform (AEP), you will help clients design and implement scalable data ...

Experience with digital marketing analytics * Programming experience in Python, Java, or Bash ... As an Adobe Experience Platform (AEP), you will help clients design and implement scalable data ...

Experience with digital marketing analytics * Programming experience in Python, Java, or Bash ... As an Adobe Experience Platform (AEP), you will help clients design and implement scalable data ...

Experience with digital marketing analytics * Programming experience in Python, Java, or Bash ... As an Adobe Experience Platform (AEP), you will help clients design and implement scalable data ...

Showing results 21-40

Platform Experience Analyst information

What does a platform experience analyst do?

A platform experience analyst evaluates and improves user interactions with digital platforms by analyzing data, user feedback, and performance metrics. They identify issues, recommend enhancements, and collaborate with development teams to optimize the overall user experience, often using tools like analytics software and user research methods.

What cities are hiring for Platform Experience Analyst jobs?

Cities with the most Platform Experience Analyst job openings:

What states have the most Platform Experience Analyst jobs?

States with the most job openings for Platform Experience Analyst jobs include:

What are popular job titles related to Platform Experience Analyst jobs?

For Platform Experience Analyst jobs, the most frequently searched job titles are:

Infographic showing various Platform Experience Analyst job openings in the United States as of September 2026, with employment types broken down into 88% Full Time, and 12% Contract. Highlights an 82% In-person, 6% Hybrid, and 12% Remote job distribution.

Customer Experience Analyst - REMOTE

Remote

People Technology & Processes LLC
Automotive Repair and Maintenance • 51 - 200 employees

Other

Re-posted 18 days ago


Job description

Job Description
About Us:

  • Customer Experience Analyst - REMOTE
PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are seeking a Customer Experience Analyst with fluent French or German language skills to optimize our clients' traditional and generative IVR operations through in-depth data analysis. Using analytic discovery and evaluation, our Customer Experience Analysts champion the customer experience and provide clients with recommendations to reduce customer effort, offer effective self-solve options, streamline processes and reduce agent handling time. We are looking for a bright, enthusiastic, and motivated professional ready to collaborate with our team.
Key Responsibilities
Call Testing and Assurance: Evaluate the readiness of traditional IVR and generative AI agent systems by initiating simulated test calls and providing actionable feedback.
Call Annotation: Perform detailed annotations to understand customer intents, evaluate AI comprehension, optimize self-service flows, and assess agent handling.
Analysis and Data Optimization: Analyze large datasets and conversational call flows to uncover trends, identify pain points and drive overall customer experience enhancements.
Reporting and Presentations: Translate data into clear, actionable insights and deliver compelling, data-driven presentations to stakeholders and executive teams.
Platform Management: Configure and maintain a 3rd party analytics tool to extract insights, monitor daily KPI dashboards, and proactively alert clients to unexpected metric fluctuations.
Cross-Functional Collaboration: Partner with Project Managers, Team Leads, and Professional Services to strategize and solve complex customer journey issues.
Requirements
  • Written and spoken fluency in French or German
  • Strong analytical and problem-solving abilities
  • Expertise in summarizing, analyzing and pulling trends from complex datasets in Microsoft Excel, Google Sheets, Numbers or similar software
  • Familiarity with basic Excel formulas and the use of pivot tables
  • Excellent verbal and written communication skills
  • Proficiency with building presentations in PowerPoint or Keynote
  • Experience with delivering strong, focused presentations via phone, video or in person
  • Strong attention to detail
  • Ability to thrive and collaborate effectively in a fast-paced, remote team environment
Desired Experience
  • Working in or collaborating with a contact center environment
  • Understanding of user interface or conversational design concepts
  • Familiarity with conversational AI, particularly in evaluating or optimizing chatbots and virtual assistants