Seattle, WA · On-site
$100K - $132K/yr
The AWS Platform Experience - Escalations Team is looking for a Senior Escalations Analyst to join our team in Seattle, WA or New York, NY. AWS Platform Experience enables customers to purchase ...
Seattle, WA · On-site
$100K - $132K/yr
The AWS Platform Experience - Escalations Team is looking for a Senior Escalations Analyst to join our team in Seattle, WA or New York, NY. AWS Platform Experience enables customers to purchase ...
Seattle, WA · On-site
$100K - $132K/yr
The AWS Platform Experience - Escalations Team is looking for a Senior Escalations Analyst to join our team in Seattle, WA or New York, NY. AWS Platform Experience enables customers to purchase ...
Seattle, WA · On-site
$100K - $132K/yr
The AWS Platform Experience - Escalations Team is looking for a Senior Escalations Analyst to join our team in Seattle, WA or New York, NY. AWS Platform Experience enables customers to purchase ...
Company Description TalentSky is a next-generation talent platform that connects people to ... The Customer Experience Analyst contributes to the TalentSky mission by assuring that each ...
Company Description TalentSky is a next-generation talent platform that connects people to ... The Customer Experience Analyst contributes to the TalentSky mission by assuring that each ...
Company Description TalentSky is a next-generation talent platform that connects people to ... The Customer Experience Analyst contributes to the TalentSky mission by assuring that each ...
Company Description TalentSky is a next-generation talent platform that connects people to ... The Customer Experience Analyst contributes to the TalentSky mission by assuring that each ...
Itasca, IL · On-site
The Customer Experience Analyst is responsible for analyzing customer interactions, operational ... Ensure reporting accuracy and consistency across systems, including Five9 and CRM platforms.
Itasca, IL · On-site
The Customer Experience Analyst is responsible for analyzing customer interactions, operational ... Ensure reporting accuracy and consistency across systems, including Five9 and CRM platforms.
Seattle, WA · On-site
$100K - $132K/yr
The AWS Platform Experience - Escalations Team is looking for a Senior Escalations Analyst to join our team in Seattle, WA or New York, NY. AWS Platform Experience enables customers to purchase ...
Seattle, WA · On-site
$100K - $132K/yr
The AWS Platform Experience - Escalations Team is looking for a Senior Escalations Analyst to join our team in Seattle, WA or New York, NY. AWS Platform Experience enables customers to purchase ...
Seattle, WA · On-site
$150 - $200/hr
The AWS Platform Experience - Escalations Team is looking for a Senior Escalations Analyst to join our team in Seattle, WA or New York, NY. AWS Platform Experience enables customers to purchase ...
New
Seattle, WA · On-site
$150 - $200/hr
The AWS Platform Experience - Escalations Team is looking for a Senior Escalations Analyst to join our team in Seattle, WA or New York, NY. AWS Platform Experience enables customers to purchase ...
New
Austin, TX · On-site
Familiarity with customer success platforms or analytics tools (we'll teach you ours) * Experience with financial services, payment processing, or insurance (not required; you'll learn the domain ...
Austin, TX · On-site
Familiarity with customer success platforms or analytics tools (we'll teach you ours) * Experience with financial services, payment processing, or insurance (not required; you'll learn the domain ...
The Customer Experience Analyst is responsible for analyzing customer interactions, operational ... Ensure reporting accuracy and consistency across systems, including Five9 and CRM platforms.
The Customer Experience Analyst is responsible for analyzing customer interactions, operational ... Ensure reporting accuracy and consistency across systems, including Five9 and CRM platforms.
Miami, FL · Remote
$21 - $24/hr
Experience creating, implementing, and analyzing customer or employee surveys * Proficiency in data ... feedback platforms * Excellent organizational skills with the ability to prioritize, manage ...
Miami, FL · Remote
$21 - $24/hr
Experience creating, implementing, and analyzing customer or employee surveys * Proficiency in data ... feedback platforms * Excellent organizational skills with the ability to prioritize, manage ...
Austin, TX · On-site
Familiarity with customer success platforms or analytics tools (we'll teach you ours) * Experience with financial services, payment processing, or insurance (not required; you'll learn the domain ...
Austin, TX · On-site
Familiarity with customer success platforms or analytics tools (we'll teach you ours) * Experience with financial services, payment processing, or insurance (not required; you'll learn the domain ...
Customer Experience Analyst Save lives, from the workplace to anyplace. The National Safety Council ... Experience with BI tools (Power BI, Tableau) and CRM platforms (e.g., Salesforce). * Basic ...
Customer Experience Analyst Save lives, from the workplace to anyplace. The National Safety Council ... Experience with BI tools (Power BI, Tableau) and CRM platforms (e.g., Salesforce). * Basic ...
Antioch, TN · Remote
$21 - $24/hr
Experience creating, implementing, and analyzing customer or employee surveys * Proficiency in data ... feedback platforms * Excellent organizational skills with the ability to prioritize, manage ...
Antioch, TN · Remote
$21 - $24/hr
Experience creating, implementing, and analyzing customer or employee surveys * Proficiency in data ... feedback platforms * Excellent organizational skills with the ability to prioritize, manage ...
$21 - $24/hr
Customer Experience Analyst The Christian Broadcasting Network (CBN) is seeking a Customer ... feedback platforms * Excellent organizational skills with the ability to prioritize, manage ...
$21 - $24/hr
Customer Experience Analyst The Christian Broadcasting Network (CBN) is seeking a Customer ... feedback platforms * Excellent organizational skills with the ability to prioritize, manage ...
Product Manager, Platform Experience BillingPlatform is an industry-leading, fast-growing SaaS ... Our ability to innovate market-leading solutions has been validated by all major industry analyst ...
Quick apply
Product Manager, Platform Experience BillingPlatform is an industry-leading, fast-growing SaaS ... Our ability to innovate market-leading solutions has been validated by all major industry analyst ...
Columbus, OH · On-site
$60 - $80/hr
Behind that experience is a platform that must evolve alongside the needs of the community it ... Skilled at gathering user feedback, analyzing trends, and translating insights into practical ...
Columbus, OH · On-site
$60 - $80/hr
Behind that experience is a platform that must evolve alongside the needs of the community it ... Skilled at gathering user feedback, analyzing trends, and translating insights into practical ...
Platform Management: Configure and maintain a 3rd party analytics tool to extract insights, monitor ... Experience with delivering strong, focused presentations via phone, video or in person * Strong ...
Quick apply
Platform Management: Configure and maintain a 3rd party analytics tool to extract insights, monitor ... Experience with delivering strong, focused presentations via phone, video or in person * Strong ...
Englewood, CO · On-site
$125 - $150/hr
Product Manager, Platform Experience BillingPlatform is an industry-leading, fast-growing SaaS ... Our ability to innovate market-leading solutions has been validated by all major industry analyst ...
Englewood, CO · On-site
$125 - $150/hr
Product Manager, Platform Experience BillingPlatform is an industry-leading, fast-growing SaaS ... Our ability to innovate market-leading solutions has been validated by all major industry analyst ...
Austin, TX · On-site +1
Platform Management: Configure and maintain a 3rd party analytics tool to extract insights, monitor ... Experience with delivering strong, focused presentations via phone, video or in person * Strong ...
Austin, TX · On-site +1
Platform Management: Configure and maintain a 3rd party analytics tool to extract insights, monitor ... Experience with delivering strong, focused presentations via phone, video or in person * Strong ...
Platform Management: Configure and maintain a 3rd party analytics tool to extract insights, monitor ... Experience with delivering strong, focused presentations via phone, video or in person * Strong ...
Platform Management: Configure and maintain a 3rd party analytics tool to extract insights, monitor ... Experience with delivering strong, focused presentations via phone, video or in person * Strong ...
Cities with the most Platform Experience Analyst job openings:
States with the most job openings for Platform Experience Analyst jobs include:
For Platform Experience Analyst jobs, the most frequently searched job titles are:
$100K - $132K/yr
Full-time
Posted 5 days ago
7.4
Based on 7,157 frontline employees who took The Breakroom Quiz
5th of 39 rated national retailers
The AWS Platform Experience - Escalations Team is looking for a Senior Escalations Analyst to join our team in Seattle, WA or New York, NY.
AWS Platform Experience enables customers to purchase products and services and provides tools for customers to interactively understand their bills. As the nexus of AWS services and end-customers, we work closely across all AWS teams to ensure that we offer a great customer experience. The Escalations Team is dedicated to managing critical escalations, facilitating customer and leadership communications, and handling large-scale customer impacting events
We are the single-threaded owners that are persistent on finding a solution while providing reporting and transparency. Our team partners with teams across AWS to develop process improvements to improve the customer experience.
We are in need of a collaborative, adaptable, and results-driven analyst to help solve escalations. We're looking for a self-starter who's passionate about innovating operational processes and providing an exceptional experience for both internal and external customers
The ideal candidate is comfortable with collaborating with senior leadership to drive systemic improvements for the organization.
Key job responsibilities
* Manage complex and large-scale escalations from issue identification to resolution, while engaging with stakeholders to operationalize actions
* Proactively identify operational and system improvements and partner with cross-functional teams to ensure implementation
* Provide quality write-ups and status reports to executive leadership on escalations and process improvements
* Retrieve and analyze data using Excel, SQL, and other data management/BI systems
* Meet with internal and external customers to present findings and align on action plans
* Lead monthly leadership reviews to discuss ongoing issues, challenges, and improvement plans
* Partner with product leaders to review new features and improvements to enhance the customer experience.
Sourced by ZipRecruiter
Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.
It services, book publishers, retail, real estate, computer and electronic product manufacturing and software development
10,000+ Employees
Seattle, WA, US
