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Job#: 3043326
Job Description:
Service Design Delivery Engineer
Location: Jacksonville, Florida (Onsite)
Employment Type: Contract
Contract Duration: 12 Months
Role Overview
This position oversees the delivery of collaboration and productivity solutions. The role requires technical knowledge and process expertise to introduce and manage collaboration and productivity services. The objective is to ensure programs and projects are delivered end-to-end with high quality, a focus on user experience, and adherence to security and compliance controls.
Key Responsibilities

• Manage overall program execution and health, including tasks, risks, dependencies, and impediments.
• Ensure end-to-end plan delivery by the expected date.
• Collaborate with cross-functional teams to identify, prioritize, and track deliverables.
• Engage and support internal and vendor teams to define critical tasks and inter-dependencies.
• Track issues and risks with corresponding mitigation plans for resolution before implementation.
• Manage user migration, communication, and training for programs as required.
• Drive the development of service management measures and KPIs.
• Document improvement plans over the course of delivery as needed.
• Prepare briefing notes, reports, program updates, and action plans for senior management.

Required Qualifications
Experience: 7-10 years working on technology initiatives.
Technical Skills: Proficiency in Microsoft Office Suite, Microsoft Visio, and Microsoft Windows. Knowledge of Jira is preferred.
General Skills:

• Strong written and spoken communication skills.
• Expert organizational and analytical skills.
• Effective attention to detail and ability to determine the course of action.
• Ability to interact effectively with teams, internal customers, and leadership.
• Capability to handle multiple projects simultaneously.

Preferred Qualifications

• A bachelor's degree is preferred.
• Demonstrated experience delivering M365 or Regulated Messaging Services, or equivalent technical projects.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
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