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The following position is for employment with:

Patient Care Advocate & Treatment Coordinator

CA02 Alameda – Alameda, CA

Salary Range

$28.00 - $34.00 Hourly DOE

Position Type

FT1 (35+ Hours Per Week)

Join a Premier Oral Surgery Practice

Are you passionate about helping patients navigate important healthcare decisions? Do you thrive in a professional, relationship-focused environment where compassion, communication, and excellence matter?

Parkside Oral Surgery & Implant Center is seeking an exceptional Patient Care Advocate & Treatment Coordinator to join our team. This is a unique opportunity to work alongside two accomplished board-certified female oral and maxillofacial surgeons in a highly respected specialty surgical practice known for outstanding patient care and clinical excellence.

As a Patient Care Advocate & Treatment Coordinator, you will serve as a trusted guide throughout the patient journey—helping individuals understand their treatment options, navigate insurance and financial arrangements, coordinate care, and move forward with confidence.

This role is ideal for a motivated professional who enjoys building relationships, educating patients, solving problems, and making a meaningful impact every day.

BUILD A CAREER THAT CHANGES LIVES

At Parkside Oral Surgery & Implant Center, our Patient Care Advocates are among the most influential members of our team. Every day, they help patients navigate important healthcare decisions, overcome financial concerns, and move forward with treatment that can improve their health, confidence, comfort, and quality of life.

This is more than a scheduling or administrative role. It is an opportunity to become a trusted resource for patients while partnering closely with surgeons and clinical team members to deliver an exceptional experience from consultation through recovery.

POSITION PURPOSE

The Patient Care Advocate & Treatment Coordinator serves as the bridge between the patient, surgeon, and clinical team following consultation.

This individual is responsible for presenting treatment plans, educating patients on recommended care, coordinating insurance and financial arrangements, scheduling treatment, and ensuring an exceptional patient experience throughout the surgical journey.

Success in this role requires emotional intelligence, strong communication skills, attention to detail, financial coordination expertise, professionalism, and a genuine passion for helping patients receive the care they need.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Patient Advocacy & Treatment Acceptance

Present treatment recommendations with confidence, empathy, and professionalism.

Educate patients regarding procedures, expected outcomes, treatment timelines, and next steps.

Help patients understand the value and importance of recommended treatment.

Address patient concerns and questions while building trust and confidence.

Maintain ongoing communication with pending treatment opportunities and unscheduled patients.

Support treatment acceptance initiatives through education, follow-up, and exceptional patient service.

Create a welcoming, compassionate, and professional experience for every patient.

Financial Coordination & Insurance

Verify insurance benefits and communicate coverage estimates clearly and accurately.

Present patient financial responsibility and available payment options.

Assist patients with financing applications and payment arrangements.

Collect deposits and payments in accordance with practice policies.

Ensure financial arrangements are completed prior to treatment.

Maintain a thorough understanding of insurance guidelines, financing programs, and practice policies.

Scheduling & Care Coordination

Coordinate surgical appointments and treatment timelines.

Ensure all required documentation, referrals, pre-authorizations, and medical clearances are obtained.

Provide detailed pre-operative and post-operative instructions.

Collaborate closely with surgeons, clinical team members, and administrative staff.

Maintain efficient scheduling practices that support both patient care and practice performance.

Administrative Excellence

Maintain accurate documentation within practice management systems.

Track treatment plan follow-up, pending treatment opportunities, and patient communication.

Support production, scheduling, and practice growth initiatives.

Maintain compliance with HIPAA and all regulatory requirements.

Contribute to continuous process improvement and operational excellence.

MINIMUM QUALIFICATIONS

Required

Minimum two years of dental, oral surgery, specialty healthcare, or treatment coordination experience.

Experience discussing financial arrangements and insurance benefits.

Strong communication, customer service, and relationship-building skills.

Excellent organizational skills and attention to detail.

Ability to work effectively in a fast-paced environment.

Proficiency with dental practice management software and Microsoft Office applications.

Reliable transportation and dependable attendance.

Preferred

Oral surgery treatment coordination experience.

DAANCE (Dental Anesthesia Assistant National Certification Examination) Certification strongly preferred.

OMSA (Oral and Maxillofacial Surgery Assistant) Certification preferred.

Experience presenting complex treatment plans and financial arrangements.

Knowledge of dental implants, bone grafting, wisdom teeth removal, and oral surgery procedures.

Bilingual Spanish preferred.

WHAT MAKES YOU STAND OUT

The ideal candidate:

Builds trust quickly and creates meaningful patient relationships.

Is passionate about helping patients move forward with needed treatment.

Communicates confidently regarding treatment plans, insurance benefits, and financial arrangements.

Balances compassion with accountability.

Understands that every patient interaction is an opportunity to educate, support, and build confidence.

Top-performing Patient Care Advocates are naturally skilled at both patient education and treatment acceptance, helping patients confidently move forward with recommended care while creating an exceptional patient experience.

Thrives in a collaborative, high-performing specialty practice.

Demonstrates professionalism, initiative, and strong follow-through.

Embraces continuous learning and professional development.

Maintains a positive attitude and growth mindset.

WHY PARKSIDE ORAL SURGERY & IMPLANT CENTER?

Working alongside Dr. Wendy Liao and Dr. Nina Karwowska offers a rare opportunity to learn from two highly respected board-certified female oral and maxillofacial surgeons who are committed to clinical excellence, mentorship, teamwork, and compassionate patient care.

Together, they have built a practice known for exceptional surgical outcomes, advanced clinical care, and a patient-first approach. Team members enjoy a collaborative environment where professionalism, respect, continuous learning, and outstanding patient experiences are valued every day.

Whether you are an experienced treatment coordinator or looking to grow your career in oral surgery, you'll have the opportunity to learn from respected leaders in the specialty while making a meaningful impact on the lives of patients.

BENEFITS – FT1 (35+ Hours Per Week)

Eligible employees enjoy a comprehensive benefits package including:

Medical, Dental, and Vision Insurance

Company-Paid Life Insurance

Company-Paid Short-Term Disability Insurance

401(k) Retirement Plan

Paid Vacation Time

Paid Sick Time

Paid Company Holidays

Continuing Education Reimbursement

Employee Assistance Program (EAP)

Employee Discount Program

Pet Insurance Discount Program

ABOUT US ORAL SURGERY MANAGEMENT

US Oral Surgery Management (USOSM) is the nation's premier management services organization supporting Oral and Maxillofacial Surgery practices across the country. We partner with leading surgeons and exceptional teams to deliver outstanding patient care, operational excellence, and continued growth.

Our POWER Values guide everything we do:

• Passion for Patient Care

• Outstanding Results

• Winning Attitude

• Embracing Continuous Improvement

• Respect for Self and Others

Join our team and help patients move forward with confidence while building a rewarding career in Oral and Maxillofacial Surgery.

USOSM is an Equal Opportunity Employer.