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Pier 1 Jobs (NOW HIRING)

Metro Ports

Pier Agent

Galveston, TX · On-site

$14.50 - $17/hr

Pier Agent - Pay range is $14.50 to $17.00 Our Pier Agents strive to exceed guest expectations by ... At least 1 year of customer service experience. Skills/Abilities Pertinent to This Position

Akml

Deputy Harbormaster (Deputy Director)

Kodiak, AK · On-site

$90 - $120/hr

Herman Harbor providing moorage for 650 vessels, the Kodiak Shipyard, and ports including Pier 1-Ferry Dock, Pier II-Fisherman's Terminal, and Pier III-Cargo Terminal. Under general direction and ...

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Pier 1 information

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How much do pier 1 jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for pier 1 in the United States is $14.64, according to ZipRecruiter salary data. Most workers in this role earn between $12.50 and $16.59 per hour, depending on experience, location, and employer.

What does a Pier 1 employee do?

A Pier 1 employee typically works in retail, assisting customers with finding home décor, furniture, and accessories. Their responsibilities include providing excellent customer service, stocking shelves, arranging displays, handling transactions at the register, and maintaining a clean and organized store environment. Some employees may also help with inventory management and seasonal promotions. The role requires good communication skills, a friendly attitude, and an interest in home furnishings.

What are the typical responsibilities of a Pier 1 sales associate?

As a Sales Associate at Pier 1, your main responsibilities include assisting customers with product selection, maintaining store displays, restocking merchandise, and processing sales transactions. The work environment is often fast-paced and team-oriented, with an emphasis on creating a welcoming atmosphere and delivering excellent customer service. Sales Associates frequently collaborate with team members to set up seasonal displays and ensure the store remains organized and visually appealing. This role offers valuable retail experience and opportunities to develop customer service and merchandising skills, which can support future advancement within the company or the broader retail industry.

What are the key skills and qualifications needed to thrive as a Pier 1 sales associate?

To thrive as a Pier 1 Sales Associate, you need strong customer service abilities, basic retail math skills, and preferably a high school diploma or equivalent. Familiarity with point of sale (POS) systems and inventory management tools is typically required. Exceptional interpersonal skills, teamwork, and a positive attitude help associates excel in creating a welcoming shopping environment. These skills ensure excellent customer experiences, efficient store operations, and achievement of sales goals.

What is the difference between Pier 1 vs Customer Service Associate?

AspectPier 1Customer Service Associate
Required CredentialsHigh school diploma or equivalent; retail experience helpfulHigh school diploma or equivalent; retail/customer service experience preferred
Work EnvironmentRetail store, customer-facing, fast-pacedRetail store, customer-facing, fast-paced
Industry UsageHome furnishings retailRetail, various industries including apparel, electronics, and more
Common Search/ComparisonYesYes

Both Pier 1 and Customer Service Associate roles involve working in retail environments, focusing on customer interaction and sales. While Pier 1 is specific to the home furnishings industry, Customer Service Associate positions are common across many retail sectors. The roles require similar credentials and work environments, making them frequently compared by job seekers.

More about Pier 1 jobs

What cities are hiring for Pier 1 jobs?

Cities with the most Pier 1 job openings:

What states have the most Pier 1 jobs?

States with the most job openings for Pier 1 jobs include:

What job categories do people searching Pier 1 jobs look for?

The top searched job categories for Pier 1 jobs are:

Pier 1 jobs near you
Infographic showing various Pier 1 job openings in the United States as of August 2026, with employment types broken down into 100% Part Time. Highlights an 100% In-person job distribution, with an average salary of $30,461 per year, or $14.6 per hour.

Pier Agent

Metro Ports

Galveston, TX • On-site

$14.50 - $17/hr

Part-time

Posted 20 days ago

Job description

Pier Agent - Pay range is $14.50 to $17.00
Our Pier Agents strive to exceed guest expectations by delivering a smooth experience through the Cruise terminal while providing excellent customer service in all areas for the Cruise lines Metro Shore represents. Our Galveston Pier Agents are responsible for representing Disney Cruise line by welcoming and assisting their guests in navigating both inside and outside the cruise terminals. There are various positions within the terminal that they may be asked to perform to include check-in and directional capacities.
Requirements
  • Attends debark and embark staff meetings as dictated by each Brand's start time to understand sailing requirements and destinations for the day.
  • Assist with set up of pier as needed and break down at the end of the day.
  • Assists guests disembarking the vessel by locating luggage and completing lost luggage forms, when necessary.
  • Monitors the flow of traffic in the luggage area, including U.S. Customs and Border Protection (CBP) areas.
  • Guides the flow of guests throughout the terminal, including secure areas, walkways, check-in areas, gangways and elevators/escalators.
  • Guides guests on how they can receive luggage assistance for both debark and embark.
  • Direct embarking guests to and from security x-ray machines and prepare them for the next phase of embarkation.
  • Ensure guests are on the correct path for debark or embark and keep guests from entering/exiting through closed or secure areas.
  • Escorts guests requiring wheelchair assistance throughout the terminal during embarkation and debarkation.
  • Escorts and monitors guests pending debarking or boarding status or those requiring additional documentation.
  • Direct guests to or from next available agents processing either in debark (CBP) or during embark (check in agents) to ensure continuous flow of process.
  • Gathers data for various embarkation processes to include registration flow and timetables; reports findings to management, as established.
  • Review and verify validity of all travel documents and proof of citizenship presented by guests for check-in to ensure compliance with U.S. and International Law.
  • As a check in agent, input guest travel information using the registration system and checks in each guest upon arrival. Ensures required information is accurately processed and/or paperwork is completed.
  • Provide guests with stateroom keys and/or pertinent boarding information, according to cruise line brand manual and training.
  • Maintain the highest level of customer service and offer a certain level of cheer or sympathy as the situation requires.
  • Perform other job-related duties as assigned.
  • Answer general questions in an accurate and pleasant manner and provide pertinent information regarding boarding and sailing; take the initiative to assist guests. If unable to respond and resolve on your own, know when to elevate to upper management.
  • Positive Attitude.
  • Required to perform basic data input functions on a laptop computer, tablet or handheld device.
  • Communicate clearly with peers and guests.
  • Listen to guest's questions; respond and resolve appropriately
  • Greeting each guest with a warm smile while maintaining a positive demeanor.
  • Follow all company policies and procedures
  • Maintain dependable attendance and follow appearance guidelines and cruise line brand standards.
  • Remain flexible and willing to adapt to schedule or position modifications at the request of an on-site Supervisor

Minimum Qualifications
The following are the minimum qualifications that an individual needs to successfully perform the duties and responsibilities of this position.
Knowledge/ Experience
  • High School Diploma or equivalent. Will also accept evidence of current enrollment for students aged 16 or 17.
  • At least 1 year of customer service experience.

Skills/Abilities Pertinent to This Position
  • Verbal & Written communication skills in English. Other languages are not needed but can be an asset.
  • Passion for customer service / satisfaction
  • Ability to interact and work at all levels as a team member
  • Great attention to detail dealing with embarkation documentation and requirements.
  • Flexibility/adaptability to change while multi-tasking
  • Integrity

Physical Demands
In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be provided to allow differently abled individuals to perform the essential functions of the job.
Manual dexterity required for reaching for documents and operating the cruise line provided laptops and check in system. Must be able to stand constantly for the entire shift (4-8 hours), often in the same position.
In some cases, ability to push or pull guests via wheelchair weighing between 100-300lbs. Ability to lift, carry, push or pull items 10-20lbs.
Timeline & Tasks
Below are the sail dates for the Disney Cruise Line operation in Galveston.
For the operation at the pier, ALL the below dates are mandatory. We do allow 2 pre-approved days off. Please review and advise your availability:
November 15-18 (Mandatory Training), Nov 20, Nov 25*, Nov 29*
December 4, Dec 9, Dec 13, Dec 17, Dec 22*, Dec 27*
January 3*, Jan 7, Jan 11, Jan 15, Jan 20, Jan 24, Jan 31
February 7, Feb 12, Feb 17, Feb 21, Feb 26
March 3, Mar 7, Mar 12*, Mar 17*, Mar 21*, Mar 26, Mar 31
April 4, Apr 9, Apr 14, Apr 18, Apr 25
*Blackout dates
Why Join Us
At Nautilus, our people are our most valuable asset. We foster a collaborative, inclusive environment where team members feel valued, supported and empowered to grow with us. Whether you are starting your career or looking for the next step, we are committed to investing in your development, offering clear pathways for advancement, ongoing training and leadership development.
With operating areas across CA, FL, IN, NC, NJ, SC, TX and WA, we continue to impact diverse communities and industries. Nautilus International Holding Corporation and its subsidiaries are Equal Opportunity Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other legally protected status.
If you require reasonable accommodation to apply for a position or to perform the essential functions of a role, please contact HRDept@nautilusintl.com.
This job description is not intended to be an employment contract or guarantee of employment. Employment with Nautilus International Holding Corporation is at-will, meaning either the employee or the company may terminate the employment relationship at any time, with or without cause or notice. This job description may be modified at any time at the sole discretion of the company.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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