Working knowledge of web technologies (HTML/CSS/JavaScript, REST APIs) and SQL for basic ... Quick learning ability-you're comfortable picking up new tools, workflows, and platforms. * A team ...
Working knowledge of web technologies (HTML/CSS/JavaScript, REST APIs) and SQL for basic ... Quick learning ability-you're comfortable picking up new tools, workflows, and platforms. * A team ...
Working knowledge of web technologies (HTML/CSS/JavaScript, REST APIs) and SQL for basic ... Quick learning ability--you're comfortable picking up new tools, workflows, and platforms. * A team ...
Quick apply
Working knowledge of web technologies (HTML/CSS/JavaScript, REST APIs) and SQL for basic ... Quick learning ability--you're comfortable picking up new tools, workflows, and platforms. * A team ...
Software Development Engineer (SDE II), AWS CX - EC2 Core / Outposts Consoles
Arlington, VA · On-site
$112.20K - $153.60K/yr
You pick up a feature - maybe a new Outposts workflow or an Outposts configuration screen - and own ... BASIC QUALIFICATIONS - 3+ years of non-internship professional software development experience - 2+ ...
Software Development Engineer (SDE II), AWS CX - EC2 Core / Outposts Consoles
Arlington, VA · On-site
$112.20K - $153.60K/yr
You pick up a feature - maybe a new Outposts workflow or an Outposts configuration screen - and own ... BASIC QUALIFICATIONS - 3+ years of non-internship professional software development experience - 2+ ...
Software Development Engineer (SDE II), AWS CX - EC2 Core / VPC Consoles
Arlington, VA · On-site
$112.20K - $153.60K/yr
You pick up a feature - maybe a new VPC workflow or an VPC configuration screen - and own it end-to ... BASIC QUALIFICATIONS - 3+ years of non-internship professional software development experience - 2+ ...
Software Development Engineer (SDE II), AWS CX - EC2 Core / VPC Consoles
Arlington, VA · On-site
$112.20K - $153.60K/yr
You pick up a feature - maybe a new VPC workflow or an VPC configuration screen - and own it end-to ... BASIC QUALIFICATIONS - 3+ years of non-internship professional software development experience - 2+ ...
You pick up a feature - maybe a new Outposts workflow or an Outposts configuration screen - and own ... BASIC QUALIFICATIONS - 3+ years of non-internship professional software development experience - 2+ ...
You pick up a feature - maybe a new Outposts workflow or an Outposts configuration screen - and own ... BASIC QUALIFICATIONS - 3+ years of non-internship professional software development experience - 2+ ...
Schedule pick-ups and deliveries, optimizing cost and time * Adjust price quotes according to cost ... Basic knowledge in Excel ability to filter, sort, basic math formulas * Demonstrate a strong sense ...
New
Quick apply
Schedule pick-ups and deliveries, optimizing cost and time * Adjust price quotes according to cost ... Basic knowledge in Excel ability to filter, sort, basic math formulas * Demonstrate a strong sense ...
New
Building Engineer
Richmond, VA · On-site
Maintain basic knowledge of structural systems, control systems, code issues, and ability to ... waste pick-ups, supplies and destruction manifests. ----- Scope Individual contributor with ...
Building Engineer
Richmond, VA · On-site
Maintain basic knowledge of structural systems, control systems, code issues, and ability to ... waste pick-ups, supplies and destruction manifests. ----- Scope Individual contributor with ...
Building Engineer
Richmond, VA · On-site
Maintain basic knowledge of structural systems, control systems, code issues, and ability to ... bio-waste pick-ups, supplies and destruction manifests. Scope Individual contributor with ...
Building Engineer
Richmond, VA · On-site
Maintain basic knowledge of structural systems, control systems, code issues, and ability to ... bio-waste pick-ups, supplies and destruction manifests. Scope Individual contributor with ...
IT Support Tech - Entry Level
Manassas Park, VA · On-site
$12.41/hr
Basic computer use, including keyboard and mouse * Microsoft Windows basic use/navigation * Web ... Ability to learn quickly, pick up new concepts and technologies via on-the-job training and ...
IT Support Tech - Entry Level
Manassas Park, VA · On-site
$12.41/hr
Basic computer use, including keyboard and mouse * Microsoft Windows basic use/navigation * Web ... Ability to learn quickly, pick up new concepts and technologies via on-the-job training and ...
Basic computer use, including keyboard and mouse * Microsoft Windows basic use/navigation * Web ... Ability to learn quickly, pick up new concepts and technologies via on-the-job training and ...
Basic computer use, including keyboard and mouse * Microsoft Windows basic use/navigation * Web ... Ability to learn quickly, pick up new concepts and technologies via on-the-job training and ...
IT Support Tech - Entry Level
Manassas, VA · On-site
$12.41/hr
Basic computer use, including keyboard and mouse * Microsoft Windows basic use/navigation * Web ... Ability to learn quickly, pick up new concepts and technologies via on-the-job training and ...
Quick apply
IT Support Tech - Entry Level
Manassas, VA · On-site
$12.41/hr
Basic computer use, including keyboard and mouse * Microsoft Windows basic use/navigation * Web ... Ability to learn quickly, pick up new concepts and technologies via on-the-job training and ...
Electronics Assembler - SMT & Soldering
Blacksburg, VA · On-site
$14.75 - $18.75/hr
You will work hands-on with cutting-edge SMT equipment, collaborate closely with skilled engineers ... Basic computer skills * Familiarity with preventive maintenance procedures Preferred Education and ...
Electronics Assembler - SMT & Soldering
Blacksburg, VA · On-site
$14.75 - $18.75/hr
You will work hands-on with cutting-edge SMT equipment, collaborate closely with skilled engineers ... Basic computer skills * Familiarity with preventive maintenance procedures Preferred Education and ...
Maintenance Technician Level III (Advanced Level) All Shifts
Portsmouth, VA · On-site
$28 - $32/hr
Reports to Chief Engineer. Level III (Advanced Level) technician must be able to troubleshoot ... Drive and pick up parts, transport parts, etc. * May work with and support other plant personnel as ...
Quick apply
Maintenance Technician Level III (Advanced Level) All Shifts
Portsmouth, VA · On-site
$28 - $32/hr
Reports to Chief Engineer. Level III (Advanced Level) technician must be able to troubleshoot ... Drive and pick up parts, transport parts, etc. * May work with and support other plant personnel as ...
Maintenance Technician Level III (Advanced Level) All Shifts
Portsmouth, VA · On-site
$28 - $32/hr
Reports to Chief Engineer. Level III (Advanced Level) technician must be able to troubleshoot ... Drive and pick up parts, transport parts, etc. * May work with and support other plant personnel as ...
Maintenance Technician Level III (Advanced Level) All Shifts
Portsmouth, VA · On-site
$28 - $32/hr
Reports to Chief Engineer. Level III (Advanced Level) technician must be able to troubleshoot ... Drive and pick up parts, transport parts, etc. * May work with and support other plant personnel as ...
Electronics Assembler - SMT & Soldering
Blacksburg, VA · On-site
$14.75 - $18.75/hr
You will work hands-on with cutting-edge SMT equipment, collaborate closely with skilled engineers ... Basic computer skills * Familiarity with preventive maintenance procedures Preferred Education and ...
Quick apply
Electronics Assembler - SMT & Soldering
Blacksburg, VA · On-site
$14.75 - $18.75/hr
You will work hands-on with cutting-edge SMT equipment, collaborate closely with skilled engineers ... Basic computer skills * Familiarity with preventive maintenance procedures Preferred Education and ...
Electronics Assembler - SMT & Soldering
$14.75 - $18.75/hr
You will work hands-on with cutting-edge SMT equipment, collaborate closely with skilled engineers ... Basic computer skills * Familiarity with preventive maintenance procedures Preferred Education and ...
Electronics Assembler - SMT & Soldering
$14.75 - $18.75/hr
You will work hands-on with cutting-edge SMT equipment, collaborate closely with skilled engineers ... Basic computer skills * Familiarity with preventive maintenance procedures Preferred Education and ...
Reports to Chief Engineer. Level III (Advanced Level) technician must be able to troubleshoot ... Drive and pick up parts, transport parts, etc. * May work with and support other plant personnel as ...
Reports to Chief Engineer. Level III (Advanced Level) technician must be able to troubleshoot ... Drive and pick up parts, transport parts, etc. * May work with and support other plant personnel as ...
You'll join a diverse team of software, hardware, and network engineers, supply chain specialists ... BASIC QUALIFICATIONS - High School diploma or equivalent - 1+ years of logistics operations ...
You'll join a diverse team of software, hardware, and network engineers, supply chain specialists ... BASIC QUALIFICATIONS - High School diploma or equivalent - 1+ years of logistics operations ...
Laborer (Seasonal) - Range Operations and Sustainment - PRTR
Dahlgren, VA · On-site
$16.75 - $20.75/hr
Operates power lawnmowers * Operates basic hand tools and small equipment like shovels ... Picks up leaves and trash * In coordination with Test and Lab leadership and under supervision ...
Laborer (Seasonal) - Range Operations and Sustainment - PRTR
Dahlgren, VA · On-site
$16.75 - $20.75/hr
Operates power lawnmowers * Operates basic hand tools and small equipment like shovels ... Picks up leaves and trash * In coordination with Test and Lab leadership and under supervision ...
HVAC Technician 3
$27.65 - $39.75/hr
... engineers to schedule deliveries, pick-ups and service calls * Delivers and installs rented HVAC ... Must possess basic math skills * Must be mechanically inclined * Must have a valid driver's license ...
HVAC Technician 3
$27.65 - $39.75/hr
... engineers to schedule deliveries, pick-ups and service calls * Delivers and installs rented HVAC ... Must possess basic math skills * Must be mechanically inclined * Must have a valid driver's license ...
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Full-time
Posted 22 days ago
Job description
Location: Falls Church, VA (on-site in office, with partial telework flexibility)
Full-Time | Permanent
Are you a fast learner who thrives in a collaborative environment and loves helping others with technology? BizFlow is seeking a proactive and technically skilled Customer Support Engineer to provide hands-on support for our platform-based applications. This role focuses on troubleshooting, technical analysis, and resolving customer issues in alignment with ITIL best practices. The ideal candidate is a fast learner who thrives in collaborative environments, enjoys problem-solving, and is comfortable working across servers, applications, and mixed-architecture environments. The CS Engineer will coordinate closely with our R&D Product, Solutions, and Professional Services teams to resolve issues quickly and accurately, while providing polished and professional communication to customers at every step. If this resonates with you, we'd love for you to apply!
What You'll Do:
- Manage the full ticket lifecycle (intake → triage → resolution → closure) in alignment with ITIL-based support processes, ensuring timely and accurate resolutions.
- Troubleshoot issues across on-premise platform applications, server environments, integrations, and legacy systems-performing detailed diagnostics, log analysis, and root-cause investigations across application, middleware, and server layers.
- Work hands-on with Windows and Linux servers, reviewing services, configurations, logs, and performance metrics to identify and resolve system-level issues.
- Support web technologies, REST APIs, SQL queries, and system configurations to analyze failures, validate behaviors, and assist with environment-specific troubleshooting.
- Collaborate with R&D Product, Solutions, and Professional Services teams to reproduce defects, validate product behaviors, support deployments/upgrades, and assist with customer-specific configurations.
- Prepare clear, professional customer-facing communications-including status updates, technical explanations, and incident summaries-tailored for technical and non-technical audiences.
- Maintain internal technical resources such as runbooks, troubleshooting guides, and knowledge base articles to ensure accurate and up-to-date documentation.
- Enhance and streamline support workflows using low-code/no-code capabilities within BizFlow M-building automations, routing logic, and templates to improve support efficiency.
- Monitor system health metrics to identify patterns, recurring issues, and risks, contributing to continuous improvement efforts across tools, processes, and support practices.
- Provide status updates, incident reports, and executive briefings that translate technical details into clear business language.
- Champion low-code/no-code support, using BizFlow M to streamline support workflows (automations, routing, templates) and reduce time-to-resolution.
- Maintain knowledge assets: playbooks, runbooks, FAQs, and internal KB articles; ensure versioning aligns with product releases.
- Monitor system & service health: track patterns, escalate risks, and coordinate mitigations ahead of customer impact.
- Drive continuous improvement: post-incident reviews, root-cause analysis, and process updates across tools and workflows.
Essential Qualifications:
- Education: Bachelor's degree in Computer Science, Software Engineering, or a related technical discipline.
- 2+ years in customer support, technical support, or client enablement for enterprise software.
- Familiarity with ITIL framework and structured support processes.
- Experience supporting on-premise applications, including server-level troubleshooting.
- Demonstrated excellence in polished, professional customer communications-written and verbal-tailored for both technical and executive audiences.
- Experience with modern ticketing systems (e.g., Zendesk).
- Working knowledge of web technologies (HTML/CSS/JavaScript, REST APIs) and SQL for basic troubleshooting.
- Proven ability to collaborate across R&D/Product, Solutions, and Professional Services teams to resolve complex customer issues.
- Strong troubleshooting, analytical, and diagnostic skills to investigate, analyze, and resolve technical issues efficiently.
- Demonstrated ability to communicate technical concepts to non-technical users in both written and verbal forms.
- Proven ability to work independently and collaboratively in agile or cross-functional teams.
- Excellent customer relationship-building abilities.
- Quick learning ability-you're comfortable picking up new tools, workflows, and platforms.
- A team-oriented mindset, you work well with others, communicate clearly, and contribute positively.
- A service-first attitude-you thrive in customer-facing situations and enjoy helping people solve technical challenges.
- US Citizen or Permanent Resident.
Preferred Qualifications:
- Experience supporting low-code platforms and process/workflow automation in enterprise environments.
- Proficiency using ZenDesk to manage CS tickets and run reports.
- Familiarity with secure configuration, vulnerability remediation, and compliance best practices in federal contexts.
- Skill building clear runbooks and customer-facing release/incident communications.
Why join us:
You'll be part of a mission-driven team where your growth is supported, your ideas are welcome, and your work makes a direct impact. Whether you're configuring apps, supporting users, or automating workflows with no-code tools, you'll be learning and contributing every day.
BizFlow is a dynamic leader in digital transformation, empowering organizations through innovative low-code/no-code solutions that streamline operations, accelerate efficiency, and drive real business results. With over two decades of success, BizFlow has earned a reputation for delivering intelligent process automation, workflow optimization, and enterprise solutions to both government and commercial clients.
At BizFlow, we're more than a technology company-we're a team of passionate problem-solvers, creative thinkers, and collaboration champions. Our flagship platform, BizFlow M, helps customers build, enhance, and automate business processes with ease-no heavy coding required. Whether it's simplifying procurement, optimizing HR workflows, or transforming customer service, BizFlow delivers results with speed and precision.
We're proud of our inclusive, supportive, and innovative culture-one where every team member is empowered to share ideas, grow their skills, and make a meaningful impact. From day one, you'll be welcomed into a collaborative environment that values curiosity, continuous learning, and a strong sense of purpose.
If you're looking for a place where your voice is heard, your work is valued, and your growth is a priority, BizFlow is the place for you. Join us and help shape the future of digital transformation-one process at a time.
BizFlow is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.
About Bizflow
Sourced by ZipRecruiter
Industry
It services
Company size
201 - 500 Employees
Headquarters location
Falls Church, VA, US
Year founded
1998