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Photo Lab Manager Jobs in Maryland (NOW HIRING)

Reidhealth

$17.75 - $23/hr

About the Position Under the direction of the Manager or Supervisor of Patient Access ... Collects photo ID and Insurance Card if available. Scan patient insurance card and photo ID into ...

Tuerk House

INTAKE SPECIALIST

Baltimore, MD · On-site

$19 - $21/hr

Manage and greet visitors, e.g. consumers, clients, and others that enter the reception area in a ... Tracking and ordering supplies and equipment such as medical lab needs and office supplies * Clean ...

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All JobsPhoto Lab JobsPhoto Lab Manager JobsPhoto Lab Manager Jobs in Maryland

Photo Lab Manager information

What does a photo lab manager do?

A Photo Lab Manager is responsible for overseeing the operations of a photography lab, which may include developing film, printing photos, managing digital imaging services, and maintaining lab equipment. They supervise lab staff, ensure quality control, and handle customer service issues related to photo processing. Additionally, they manage inventory, order supplies, and may implement new technologies to improve lab efficiency and product offerings. Their role is crucial in ensuring that customers receive high-quality photographic products and services in a timely manner.

What are the key skills and qualifications needed to thrive as a photo lab manager?

To thrive as a Photo Lab Manager, you need a solid background in photography, photo processing, and quality control, often supported by experience or education in photography or imaging technology. Familiarity with digital editing software (such as Adobe Photoshop), photo printing equipment, and inventory management systems is typically required. Excellent organizational skills, attention to detail, and strong customer service abilities help set outstanding managers apart. These skills ensure efficient operations, high-quality output, and positive customer experiences in a competitive photo services environment.

What are some common challenges photo lab managers face when overseeing both digital and print production workflows?

Photo Lab Managers often encounter challenges in balancing high-quality output with fast turnaround times, especially when handling both digital and print production. They must coordinate a team to ensure that color accuracy, file formats, and printer maintenance are consistently managed, while also troubleshooting technical issues that may arise. Additionally, keeping up with evolving imaging technology and managing customer expectations requires strong organizational and communication skills. Successful managers proactively train staff on new equipment and implement efficient workflow processes to minimize errors.

What is the difference between Photo Lab Manager vs Photo Lab Technician?

AspectPhoto Lab ManagerPhoto Lab Technician
CredentialsExperience in photography, management skillsPhotography skills, technical training
Work EnvironmentOversees lab operations, manages staffPerforms printing, developing, and processing photos
Employer & Industry UsagePhoto labs, retail stores, professional studiosPhoto labs, retail chains, photography studios

The main difference is that a Photo Lab Manager oversees the entire photo lab operations and staff, while a Photo Lab Technician focuses on the technical tasks of developing and printing photos. Both roles require photography knowledge, but the manager handles supervision and workflow management.

What are the most commonly searched types of Photo Lab jobs in Maryland?

The most popular types of Photo Lab jobs in Maryland are:

What cities in Maryland are hiring for Photo Lab Manager jobs?

Cities in Maryland with the most Photo Lab Manager job openings:

Photo Lab Manager jobs near you
Infographic showing various Photo Lab Manager job openings in Maryland as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 79% Physical, 3% Hybrid, and 18% Remote job distribution.

Customer Service Associate

Hunt Valley, MD • On-site, Remote

Millman Multimedia
Investment Clubs and Venture Capital Companies • 201 - 500 employees
Learn more about Millman Multimediaexternal

$13.75 - $19/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 17 days ago

Key responsibilities

  • Handle customer inquiries via phone, email, and chat to address questions and concerns.

  • Process orders and manage essential customer account information.

  • Manage workflows across phone, email, and chat channels and participate in continuous improvement activities.

Job description

Company Overview
"We're Nations Photo Lab- where passion meets precision in the world of professional photography printing. We believe that every moment matters-whether it's capturing your child's first steps or your first trip to Venice. As a trusted industry leader, we've helped more than 500,000 happy customers preserve their best memories. Join us in our mission to inspire creativity, celebrate moments, and deliver excellence to 500,000 more!"
Position Overview:
Are you ready to make an impact and be part of something big? We're seeking a passionate and energetic Customer Service Associate to join our team. In this role, you'll handle customer inquiries via phone, email, and chat, process orders, and manage account information. You'll also be able to build strong relationships with customers and work closely with our team to enhance service quality. If you thrive in a fast-paced environment and have a knack for problem-solving, we'd love to hear from you!
What We're Looking For:
Energetic Go-Getter - must enjoy connecting with and helping people
Strong Communicator: the ability to clearly and effectively communicate with customers through various channels (phone, email, chat) is essential
Unwavering Patience and Resilience: Handling customer inquiries and complaints requires patience and a calm demeanor, even when things get tough. Resilience helps us stay positive and composed under pressure, ensuring we always provide top-notch service.
Responsibilities:
Customer Interaction: Communicate via inbound and outbound phone calls, email, and chat to address customer questions and concerns.
Order Processing: Process orders while managing essential customer account information.
Workflow Management: Effectively manage phone, email, and chat online workflow.
Relationship Building: Complete weekly one-on-one meetings with the team leader and director to ensure continuous improvement.
Coaching: Apply coaching to improve customer service, interpersonal, and communication skills.
Manage customer issues and communicate with customers (75%)
  • Communicate via inbound and outbound phone calls, email, chat, and mail correspondence.
  • Manage phone or chat online workflow.
  • Address customer questions and concerns regarding their order while also managing account information.
  • Process orders while communicating all essential customer account information.
  • Identify and cross-sell for maximum customer/company benefit.

Training and Development (10%)
  • Complete a weekly one-on-one meeting with the team leader and director.
  • Follow and implement training to ensure exemplary customer service and call quality.
  • Apply coaching to improve customer service and interpersonal and communication skills.

Housekeeping and Continuous Improvement (15%)
  • Maintain all workflows and customer notes within company systems.
  • Complete a quality score sheet as directed by department goals.
  • Participate in end-of-shift duties/hand-off.
  • Promote a professional team atmosphere.

Qualifications:
3-5 years of proven customer support experience in a high-volume call center environment
Prior experience in phone/chat/email customer support
Exceptional typing ability (60 wpm)
Strong phone contact handling skills and active listening
Familiarity and experience with CRM technologies (MS Office, Zen Desk, data processing systems)
Strong keyboard skills
An interest in print media, photography, or a similar industry is a plus but not required
Why You'll Love This Opportunity:
Diverse Challenges: Tackle various customer service challenges, such as managing phone, email, and chat workflows and processing orders.
Career Growth: Join a company committed to fostering professional development. Your success as a Customer Service Representative is the beginning of an exciting journey with us.
Collaborative Environment: Join a supportive team culture that values collaboration, creativity, and continuous learning.
Perks and Benefits:
Competitive salary
Health, vision, and dental insurance
Retirement savings plan
Employee discount
Referral program
Generous PTO
Fun and collaborative company culture!
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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