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Phone Manager Jobs in Minnesota (NOW HIRING)

Bestview Care Options Llc

Case Manager

Saint Paul, MN · On-site

$44K - $58K/yr

DO NOT SHARE ANY PERSONAL INFORMATION VIA PHONE. WE DO NOT ASK FOR PERSONAL INFORMATION VIA PHONE ... All case managers carry masks and PPE items. Ability to commute/relocate: * Roseville, MN 55113:

Tenneco

Interpreter

Lake City, MN · On-site

$22.75 - $30/hr

Answer and make urgent phone calls for Japanese employees and families as needed, including occasional weekends. * Travel Management: Coordinate corporate travel arrangements and accompany executives ...

Reliable Premium Management

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Customer Success Support Manager

Waite Park, MN · On-site

$65K - $73K/yr

Score team members on phone and email quality 2-3 times per week, holding a ≥90% quality bar ... Flexibility and trust to manage your work * A unique, people-centered culture rooted in ownership ...

Garda Capital Partners

Office Manager

Wayzata, MN · On-site

Responsible for answering the Garda main phone lines and directing calls as appropriate. * Aid and ... Coordinate and manage outgoing mail services or shipping. * Must have reliable transportation to ...

Xponential Fitness

Sales Manager

Woodbury, MN

Must have excellent communication and strong interpersonal skills in person and over the phone ... Manage staff schedule * Supervise Sales Representatives * Collect out-standing dues * Maintain ...

Xponential Fitness

Sales Manager

Woodbury, MN · On-site

Must have excellent communication and strong interpersonal skills in person and over the phone ... Manage staff schedule * Supervise Sales Representatives * Collect out-standing dues * Maintain ...

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Phone Manager information

What is a phone manager?

A Phone Manager is responsible for overseeing telephone communication systems within an organization, which can include managing incoming and outgoing calls, maintaining phone hardware and software, and supervising staff who handle calls. They ensure that communication flows smoothly, troubleshoot issues, and may also analyze call data to improve efficiency. In some companies, Phone Managers are involved in training employees on proper phone etiquette and system use. Their role is essential for businesses that rely heavily on telecommunication for customer service or internal coordination.

What are the key skills and qualifications needed to thrive as a phone manager, and why are they important?

To excel as a Phone Manager, you typically need experience in telecommunications management, strong organizational skills, and a background in customer service or call center operations. Familiarity with phone system software (such as VoIP platforms), CRM tools, and sometimes certifications like CompTIA Network+ are often required. Exceptional communication, leadership, and problem-solving abilities help you manage teams and resolve technical or customer issues efficiently. These skills are crucial for ensuring seamless phone operations, high customer satisfaction, and effective team performance.

How much do phone managers make in the US?

Phone managers in the US typically earn an average salary of around $50,000 to $70,000 per year, depending on experience, location, and the size of the organization. They often oversee call center operations, manage staff, and ensure customer service standards are met, requiring strong communication and leadership skills.

What are some common challenges faced by phone managers, and how can they be addressed?

Phone Managers often encounter challenges such as handling high call volumes, ensuring consistent customer service quality, and managing a diverse team of call agents. To address these, it's important to implement effective call routing systems, provide ongoing training for staff, and maintain clear communication channels within the team. Additionally, regularly reviewing performance metrics and seeking feedback helps identify areas for improvement and fosters a supportive work environment.

What is the difference between Phone Manager vs Customer Service Representative?

AspectPhone ManagerCustomer Service Representative
CredentialsHigh school diploma or equivalent; experience in team managementHigh school diploma or equivalent; customer service skills
Work EnvironmentSupervises call center teams, manages operationsHandles customer calls, provides support
Industry UsageCommon in call centers, telecom, tech companiesWidespread across retail, telecom, service industries

The main difference is that a Phone Manager oversees call center operations and manages teams, while a Customer Service Representative directly interacts with customers to resolve issues. The Phone Manager typically has leadership responsibilities, whereas the Customer Service Representative focuses on customer support tasks.

What cities in Minnesota are hiring for Phone Manager jobs? Cities in Minnesota with the most Phone Manager job openings:
Phone Manager jobs near you

Case Manager

Bestview Care Options Llc

Saint Paul, MN • On-site

$44K - $58K/yr

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 9 days ago

Job description

Benefits:
  • 401(k) matching
  • Dental insurance
  • Flexible schedule
  • Paid time off

The Case Manager is responsible for:
  • Assessing the areas of the consumer’s life where assistance is needed.
  • Offering and coordinating resources, and services for the person.
  • Monitoring service delivery and working with providers to ensure the consumer’s needs are met.
  • Provide person centered service planning with person and creating Coordinated Consumer Support Plans.
  • Attend regular meetings with the person and their interdisciplinary teams.
  • Travel to different sites in different counties for meetings.
  • Case managers will be providing case management for people on EW, AC, RULE 185, CADI, CAC, and IDD waivers.
  • Other duties as assigned.
Case Manager Requirements:
· Applicants must have a valid driver’s license and acceptable driving record as determined by Bestview Care Options policy. Applicants must have a vehicle that is covered with current insurance. Applicant must have a reliable vehicle.
· Applicants must successfully clear local and/or stated background checks.
· ‘Preferred Qualifications: One to two years’ experience in service coordination or case management is preferred, but not required.
· Applicants will be required to have internet at home.
* Applicant must have a 4 year degree in social work, human services, or a related social science degree .
** DO NOT SHARE ANY PERSONAL INFORMATION VIA PHONE. WE DO NOT ASK FOR PERSONAL INFORMATION VIA PHONE**'
Job Type: Full-time
Salary: $49,000.00 - $65,000.00 per year
Benefits:
  • 401(k)
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
Schedule:
  • 10 hour shift
  • 8 hour shift
COVID-19 considerations:
All case managers carry masks and PPE items.
Ability to commute/relocate:
  • Roseville, MN 55113: Reliably commute or planning to relocate before starting work (Preferred)
Education:
  • Bachelor's (Required)
Work Location: In person/ Hybrid model

Flexible work from home options available.