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Phone Manager Jobs in Minnesota (NOW HIRING)

Gassen HOA Management

Office Manager

Eden Prairie, MN · On-site

$20/hr

Answer phone, direct maintenance requests, complaints and questions to Association Manager. Miscellaneous typing of association business as requested by Association Manager or Board President.

Scout ET

Product Manager

Richfield, MN · On-site

Product Manager Location: Richfield, MN (Local Candidates Only) Position Type: Contract 6+ Month on ... Phone + F2F (On-site interview required after a phone screen) Skills Overview: What are the MUST ...

Judge Group, Inc.

Engineering Manager

Hopkins, MN · On-site

$60 - $65/hr

Engineering Manager Location: Minnesota (Onsite 4 days per week) Job Type: Contract Job ... Experience with Agile/Scrum methodologies By providing your phone number, you consent to: (1) ...

Bestview Care Options Llc

Case Manager

Roseville, MN · On-site

$44K - $58K/yr

DO NOT SHARE ANY PERSONAL INFORMATION VIA PHONE. WE DO NOT ASK FOR PERSONAL INFORMATION VIA PHONE ... All case managers carry masks and PPE items. Ability to commute/relocate: * Roseville, MN 55113:

Bestview Care Options Llc

Case Manager

Roseville, MN · On-site

$44K - $58K/yr

DO NOT SHARE ANY PERSONAL INFORMATION VIA PHONE. WE DO NOT ASK FOR PERSONAL INFORMATION VIA PHONE ... All case managers carry masks and PPE items. Ability to commute/relocate: * Roseville, MN 55113:

Cal-Tex Electric

Office Manager

Prior Lake, MN · On-site

$25 - $30/hr

Manage day-to-day office operations and administrative functions ... Answer and direct incoming phone calls and visitors * Maintain office supplies, equipment, and ...

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Phone Manager information

What is a phone manager?

A Phone Manager is responsible for overseeing telephone communication systems within an organization, which can include managing incoming and outgoing calls, maintaining phone hardware and software, and supervising staff who handle calls. They ensure that communication flows smoothly, troubleshoot issues, and may also analyze call data to improve efficiency. In some companies, Phone Managers are involved in training employees on proper phone etiquette and system use. Their role is essential for businesses that rely heavily on telecommunication for customer service or internal coordination.

What are the key skills and qualifications needed to thrive as a phone manager, and why are they important?

To excel as a Phone Manager, you typically need experience in telecommunications management, strong organizational skills, and a background in customer service or call center operations. Familiarity with phone system software (such as VoIP platforms), CRM tools, and sometimes certifications like CompTIA Network+ are often required. Exceptional communication, leadership, and problem-solving abilities help you manage teams and resolve technical or customer issues efficiently. These skills are crucial for ensuring seamless phone operations, high customer satisfaction, and effective team performance.

How much do phone managers make in the US?

Phone managers in the US typically earn an average salary of around $50,000 to $70,000 per year, depending on experience, location, and the size of the organization. They often oversee call center operations, manage staff, and ensure customer service standards are met, requiring strong communication and leadership skills.

What are some common challenges faced by phone managers, and how can they be addressed?

Phone Managers often encounter challenges such as handling high call volumes, ensuring consistent customer service quality, and managing a diverse team of call agents. To address these, it's important to implement effective call routing systems, provide ongoing training for staff, and maintain clear communication channels within the team. Additionally, regularly reviewing performance metrics and seeking feedback helps identify areas for improvement and fosters a supportive work environment.

What is the difference between Phone Manager vs Customer Service Representative?

AspectPhone ManagerCustomer Service Representative
CredentialsHigh school diploma or equivalent; experience in team managementHigh school diploma or equivalent; customer service skills
Work EnvironmentSupervises call center teams, manages operationsHandles customer calls, provides support
Industry UsageCommon in call centers, telecom, tech companiesWidespread across retail, telecom, service industries

The main difference is that a Phone Manager oversees call center operations and manages teams, while a Customer Service Representative directly interacts with customers to resolve issues. The Phone Manager typically has leadership responsibilities, whereas the Customer Service Representative focuses on customer support tasks.

What cities in Minnesota are hiring for Phone Manager jobs? Cities in Minnesota with the most Phone Manager job openings:
Phone Manager jobs near you

RN - Ambulatory Primary Care Phone Triage- Up to $74.20/ Hour

Interim HealthCare Staffing

Apple Valley, MN • On-site

$63.60 - $74.20/hr

Other

Medical, Dental, Vision, PTO

This job post has expired today. Applications are no longer accepted.

Job description

RN - Ambulatory Primary Care Phone Triage- Up to $74.20/ Hour

Interim HealthCare Staffing is seeking Phone Triage Registered Nurses to support  Primary Care clinic.  This RN plays a critical role in assisting patients and creating successful outcomes by triaging calls and coordinating patient care.

This role is focused on telephonic patient triage and clinical decision support. 

Pay Rate:  $63.60 to $74.20 per hour

Schedule:  Tuesday and Thursday 8a-5p plus the potential of floating to other sites on the off days

Location:  Apple Valley

Role Highlights:

  • Provide phone-based nursing triage and clinical guidance

  • Assess symptoms, determine level of care, and escalate appropriately

  • Utilize clinical protocols and documentation systems

  • Collaborate with providers and care teams to support patient outcomes

  • Coordinating patient care including medication refills, home care and durable medical equipment

  • Utilizing the  EPIC/ Inbasket system for necessary documentation

What We Offer:

  • Locally owned and operated healthcare staffing agency

  • Competitive pay

  • Variety of clinic environments across the Twin Cities

  • Free education courses

  • PTO accrual based on hours worked

  • Medical, Dental and Vision insurance for employees working 32+ hours / week

Requirements:

  • Active RN license in Minnesota AND Wisconsin (required)

  • Prior phone triage, in-person triage, or phone-based nursing experience strongly preferred

  • Current BLS/CPR for Healthcare Providers (AHA or Red Cross only)

  • Strong assessment, documentation, and communication skills

  • Ability to work independently and manage multiple calls and priorities

Company Overview:
Interim HealthCare is America's leading provider of home care, hospice, and healthcare staffing. We offer one of the most comprehensive selections of career opportunities in the industry ranging from per diem to full-time. If you're looking for a stable career opportunity, look no further. We offer the security of working for an established company. Nationally, Interim HealthCare has been providing great jobs to great people for over 50 years and there are more than 300 offices across the country. That kind of stability combined with our commitment to integrity makes us your perfect career partner. Interim HealthCare offices are independently owned and operated.

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