ZipRecruiter

Log In

1

Phone Associate Jobs in Bountiful, UT (NOW HIRING)

C-A-L Stores Companies Inc

Receiving Associate

Bountiful, UT · On-site

$16 - $19.25/hr

Answer incoming phone calls. * Constant radio communication with all associates. * Comprehensive knowledge of the products Coastal Farm sells. * Assist in floor moves, merchandising, display ...

Country Supplier

Seasonal Sales Associate

Draper, UT · On-site

$12.50 - $15/hr

Answer incoming phone calls. * Constant radio communication with all associates. * Comprehensive knowledge of the products Coastal Farm sells. * Maintain an awareness of all product knowledge ...

Rho

Client Service Associate

Salt Lake City, UT · On-site

$58 - $70/hr

About the Role As a Client Service Associate on the Client Services team, you will support our ... Address and resolve client issues via chat, phone, email, and text, applying good judgment and Rho ...

CAO Group, Inc.

Inside Sales Associate

West Jordan, UT · On-site

$52 - $80/hr

Inside Sales Associate - Join AMD Laser's Growing Sales Team! About Us: AMD, located in West Jordan ... Master CRM and e-commerce platforms, while enhancing your communication, phone, and sales skills.

AMD Lasers

Inside Sales Associate

West Jordan, UT · On-site

$80K/yr

Inside Sales Associate - Join AMD Laser's Growing Sales Team!About Us: AMD, located in West Jordan ... Master CRM and e-commerce platforms, while enhancing your communication, phone, and sales skills ...

AMD Lasers

Inside Sales Associate

West Jordan, UT · On-site

$80K/yr

Inside Sales Associate - Join AMD Laser's Growing Sales Team! About Us: AMD, located in West Jordan ... Master CRM and e-commerce platforms, while enhancing your communication, phone, and sales skills ...

CAO Group, Inc.

Inside Sales Associate

West Jordan, UT · On-site

$80K/yr

Inside Sales Associate - Join AMD Laser's Growing Sales Team! About Us: AMD, located in West Jordan ... Master CRM and e-commerce platforms, while enhancing your communication, phone, and sales skills ...

Babycubby

Retail Associate Sandy, UT

Sandy, UT · On-site

$14.50 - $16.75/hr

Retail Associate Position As a company our purpose is to enrich families' lives. On our retail team ... Duties will also include cashiering and assisting customers over the phone. Who We Are Looking For

EZCorp, Inc.

Retail Sales Associate

Riverdale, UT · On-site

$14.50 - $16.50/hr

... phone * Processing sales, loans, and extensions * Performing opening and closing store duties ... Sales Associate / Retail Customer Service (Pawnbroker) role include: As a member of our customer ...

EZCORP

Retail Sales Associate

Riverdale, UT · On-site

$14.50 - $16.50/hr

... phone * Processing sales, loans, and extensions * Performing opening and closing store duties ... Sales Associate / Retail Customer Service (Pawnbroker) role include: As a member of our customer ...

EZCORP

Retail Sales Associate

Roy, UT · On-site

$14.25 - $16.50/hr

... phone * Processing sales, loans, and extensions * Performing opening and closing store duties ... Sales Associate / Retail Customer Service (Pawnbroker) role include: As a member of our customer ...

previous pagenext page

Showing results 21-40

All JobsPhone Associate JobsPhone Associate Jobs in Bountiful, UT

Phone Associate information

What is a phone associate?

Phone Associates are professionals who handle inbound and outbound calls for a company, often serving as the first point of contact for customers. Their responsibilities typically include answering questions, providing information, resolving issues, and sometimes processing orders or scheduling appointments. Effective communication skills, patience, and problem-solving abilities are essential for this role. Phone Associates may work in call centers or remotely, depending on the employer.

What are the key skills and qualifications needed to thrive as a phone associate, and why are they important?

To thrive as a Phone Associate, strong verbal communication, active listening, and problem-solving skills are essential, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, professionalism, and the ability to remain calm under pressure are standout soft skills in this role. These competencies ensure efficient handling of customer inquiries, high satisfaction rates, and effective resolution of issues.

What are some common challenges faced by phone associates and how can they be managed effectively?

Phone Associates often encounter high call volumes and may need to handle challenging customer interactions. Managing stress and maintaining a positive, professional demeanor are crucial for success. Many companies provide support through training programs, scripts, and team leads who can assist with difficult situations. Building strong communication skills and learning to de-escalate tense conversations can help associates navigate these challenges and deliver excellent service.

What is the difference between Phone Associate vs Customer Service Representative?

AspectPhone AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, customer support linesCall centers, retail, online support
Industry UsageTelecommunications, retail, techRetail, telecom, finance, tech
Common Search IntentJob roles focused on phone-based supportCustomer support roles involving phone communication

Both Phone Associates and Customer Service Representatives typically require similar credentials and work in call center environments. The main difference lies in the job scope: Phone Associates often focus solely on phone-based interactions, while Customer Service Representatives may handle multiple channels like email or chat as well. Understanding these distinctions can help job seekers find roles that match their skills and preferences.

Can I work in a call center without experience?

Phone associate positions in call centers often do not require prior experience, as training is typically provided to develop necessary communication and customer service skills. Employers may look for good interpersonal skills, a positive attitude, and basic computer knowledge, making it possible to start without previous call center work experience.

What cities near Bountiful, UT are hiring for Phone Associate jobs?

Cities near Bountiful, UT with the most Phone Associate job openings:

Phone Associate jobs near you

Receiving Associate

C-A-L Stores Companies Inc

Bountiful, UT • On-site

$16 - $19.25/hr

Full-time

Re-posted 5 days ago

Job description

Description

Primary Purpose


To be responsible for maintaining and processing all daily shipments and to be responsible for unloading and checking incoming products, pricing products, and processing store orders.


Essential Duties and Responsibilities

  •  Unload and check in UPS, FedEx, LTL, and delivery shipments daily; including, but not limited to, counting and inspecting products, signing driver's freight bill, reporting any damages or shortages of shipments, pulling packing slips from product, logging merchandise onto receiving log on SharePoint, and processing the purchase order according to procedures.
  • Verify the purchase order and packing slip match.
  • Enter purchase orders into computer after completion.
  • Create price lists of products that are unmarked, including pulling, wrapping, and loading the stores' daily transfers.
  • Address and answer all questions from the home office regarding purchase orders, shortages/surpluses, and damaged products.
  • Maintain the forklift certification training.
  • Answer incoming phone calls.
  • Constant radio communication with all associates.
  • Comprehensive knowledge of the products Coastal Farm sells.
  • Assist in floor moves, merchandising, display maintenance and store housekeeping.


Other Duties and Responsibilities

  •  Help in other departments when needed.
  • Perform daily cleaning - such as, but not limited to, vacuuming, replacing full trashes with new trash bags, and sweeping the department floor.
  • Other duties assigned as needed.


Qualifications

  •  Ability to obtain and maintain a forklift certification
  • Proven written and verbal communication skills.
  • Strong interpersonal skills.
  • Ability to adapt to rapidly changing work environments and to shift priorities accordingly.
  • Familiar with how to operate a computer system and email.
  • Preferably familiar with standard retail concepts and practices.
  • Strong attention to detail.
  • Excellent analytical and problem-solving abilities.

Apply