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Phone Associate Jobs in Texas (NOW HIRING)

White Lodging Careers

Phone Attendant

Austin, TX · On-site

$17/hr

The phone attendant will serve as the main point of contact for all guest requests and needs ... We value diversity and are committed to creating an inclusive environment for all associates.

White Lodging Services Corp

Phone Supervisor

Austin, TX · On-site

Ensure that all associates are following their schedule and taking their breaks. • Monitor business levels and the department schedule three days out. Make adjustments to staffing levels as needed ...

White Lodging Careers

Phone Supervisor

Austin, TX · On-site

Ensure that all associates are following their schedule and taking their breaks. • Monitor business levels and the department schedule three days out. Make adjustments to staffing levels as needed ...

GEICO

Outbound Phone Caller

Dallas, TX · On-site

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed ...

GEICO

Outbound Phone Caller

Dallas, TX · On-site

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed ...

CPR Cell Phone Repair

Sales Associate

Houston, TX · On-site

$10 - $15/hr

As a Sales Associate, you will assist customers with their shopping needs and ensure an excellent shopping experience. Responsibilities may include working the register, stocking shelves, processing ...

CPR Cell Phone Repair

Sales Associate

Austin, TX · On-site

$10 - $15/hr

As a Sales Associate, you will assist customers with their shopping needs and ensure an excellent shopping experience. Responsibilities may include working the register, stocking shelves, processing ...

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Phone Associate information

What is a phone associate?

Phone Associates are professionals who handle inbound and outbound calls for a company, often serving as the first point of contact for customers. Their responsibilities typically include answering questions, providing information, resolving issues, and sometimes processing orders or scheduling appointments. Effective communication skills, patience, and problem-solving abilities are essential for this role. Phone Associates may work in call centers or remotely, depending on the employer.

What are the key skills and qualifications needed to thrive as a phone associate, and why are they important?

To thrive as a Phone Associate, strong verbal communication, active listening, and problem-solving skills are essential, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, professionalism, and the ability to remain calm under pressure are standout soft skills in this role. These competencies ensure efficient handling of customer inquiries, high satisfaction rates, and effective resolution of issues.

What are some common challenges faced by phone associates and how can they be managed effectively?

Phone Associates often encounter high call volumes and may need to handle challenging customer interactions. Managing stress and maintaining a positive, professional demeanor are crucial for success. Many companies provide support through training programs, scripts, and team leads who can assist with difficult situations. Building strong communication skills and learning to de-escalate tense conversations can help associates navigate these challenges and deliver excellent service.

What is the difference between Phone Associate vs Customer Service Representative?

AspectPhone AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, customer support linesCall centers, retail, online support
Industry UsageTelecommunications, retail, techRetail, telecom, finance, tech
Common Search IntentJob roles focused on phone-based supportCustomer support roles involving phone communication

Both Phone Associates and Customer Service Representatives typically require similar credentials and work in call center environments. The main difference lies in the job scope: Phone Associates often focus solely on phone-based interactions, while Customer Service Representatives may handle multiple channels like email or chat as well. Understanding these distinctions can help job seekers find roles that match their skills and preferences.

Can I work in a call center without experience?

Phone associate positions in call centers often do not require prior experience, as training is typically provided to develop necessary communication and customer service skills. Employers may look for good interpersonal skills, a positive attitude, and basic computer knowledge, making it possible to start without previous call center work experience.

What are the most commonly searched types of Phone jobs in Texas?

The most popular types of Phone jobs in Texas are:

What cities in Texas are hiring for Phone Associate jobs?

Cities in Texas with the most Phone Associate job openings:

Phone Associate jobs near you

Principal Associate Phone Business Servicing Operations

Capital One

Plano, TX • On-site

Full-time

Posted 12 days ago

Key responsibilities

  • Oversee the day-to-day operations of a call center, managing team performance and customer interactions.

  • Lead and develop a team of customer service representatives and team leaders through hiring, training, coaching, and performance evaluations.

  • Monitor and analyze operational metrics, handle escalated customer issues, and collaborate with cross-functional teams to improve customer service delivery.

Capital One rating

7.8

Company rating: 7.8 out of 10

Based on 148 frontline employees who took The Breakroom Quiz

88th of 175 rated banks

Job description

Principal Associate Phone Business Servicing Operations

Principal Associate Phone Business Servicing Operations

  • Locations: Richmond, VA, or Plano, TX - Hybrid Only.

  • Line of Business: Business Cards & Payments

  • Level: Principal Associate, People Leader

About Business Cards & Payments (BC&P)

Build the Future: At BC&P, we bring a builder's mindset to work, just like the business owners we serve. Businesses are a different kind of customer. They're the people turning ideas into opportunities, and opportunities into livelihoods. When we build for them, we build something bigger. That's why we have a high bar for quality. We own the work end to end, turning today's insights into tomorrow's results, together.

  • We're relentlessly curious.

  • We ask the hard questions.

  • We make space for the best ideas to win.

Because that's how we create impact we can be proud of.

About the team:

Our Commercial Card Servicing Team within the broader BC&P Business Operations group is looking for a dynamic, analytical leader who is passionate about delivering superior customer experience while cultivating a high-performing group. If you are a strong integrative thinker, creative problem solver and possess strong interpersonal and relationship-building skills, then this is the job for you!

The Principal Associate Phone Servicing Operations oversees the day-to-day operations of a call center, leading leaders of teams of customer service representatives to deliver high-quality support, manage performance metrics, resolve escalated customer issues, implement strategic improvements, and ensure customer satisfaction by analyzing data to identify trends and drive operational efficiency across all customer interactions; reporting directly to senior management and collaborating with cross-functional teams to align customer service with broader business objectives.

Job Responsibilities:

  • Team Leadership and Development:

    • Manage and motivate a team of ~25 customer service representatives and 2 or more leaders, including hiring, training, coaching, and performance evaluations to optimize productivity and quality standards.

    • Develop and implement training programs to ensure agents are knowledgeable about products, services, and company policies.

    • Identify and address performance gaps, providing constructive feedback to improve individual and team performance.

  • Operational Management:

    • Monitor and analyze key performance indicators (KPIs) such as call volume, average handle time, customer satisfaction, and first contact resolution to identify areas for improvement.

    • Optimize call center workflows, staffing levels, and scheduling to ensure efficient operations and meet customer demand.

  • Customer Issue Resolution:

    • Handle escalated customer complaints and complex issues, collaborating with other departments to find solutions and ensure customer satisfaction.

    • Develop and implement strategies to proactively identify and address potential customer concerns.

  • Strategic Planning and Analysis:

    • Develop and execute strategic plans to improve customer service delivery, aligning with company goals and objectives.

    • Analyze customer feedback data to identify trends and areas for improvement, driving continuous quality enhancement.

    • Conduct cost-benefit analysis to evaluate new initiatives and optimize resource allocation.

  • Cross-Functional Collaboration:

    • Partner with other departments like sales, marketing, and product development to ensure seamless customer experience throughout the entire lifecycle.

    • Communicate customer insights and feedback to relevant stakeholders to inform product development and business decisions.

Basic Qualifications:

  • High School Diploma, GED or equivalent certification

  • At least 3 years of experience in People Management

  • At least 3 years of call center experience


Preferred Qualifications:

  • Bachelor's Degree or Military experience

  • 3+ years of experience in Process Management

  • 5+ years of experience in People Management

  • 2+ years of experience supporting card products and services

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Plano, TX: $98,900 - $112,900 for Principal Ops Associate


Richmond, VA: $98,900 - $112,900 for Principal Ops Associate










Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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