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Phone Associate Jobs in Kentucky (NOW HIRING)

Restaurant Associates are high-energy team players who serve our customers and produce the finest ... Takes customer orders over the phone. * Completes the meal by offering suggestive sell items to the ...

Associate

Owensboro, KY ยท On-site

$10 - $14/hr

Restaurant Associates are high-energy team players who serve our customers and produce the finest ... Takes customer orders over the phone. * Completes the meal by offering suggestive sell items to the ...

Restaurant Associates are high-energy team players who serve our customers and produce the finest ... Takes customer orders over the phone. * Completes the meal by offering suggestive sell items to the ...

Store Associate

Lexington, KY ยท On-site

$14 - $16/hr

Restaurant Associates are high-energy team players who serve our customers and produce the finest ... Takes customer orders over the phone. * Completes the meal by offering suggestive sell items to the ...

Store Associate

Lexington, KY ยท On-site

$9 - $12/hr

Restaurant Associates are high-energy team players who serve our customers and produce the finest ... Takes customer orders over the phone. * Completes the meal by offering suggestive sell items to the ...

Store Associate

Lexington, KY ยท On-site

$9 - $12/hr

Restaurant Associates are high-energy team players who serve our customers and produce the finest ... Takes customer orders over the phone. * Completes the meal by offering suggestive sell items to the ...

Restaurant Associates are high-energy team players who serve our customers and produce the finest ... Takes customer orders over the phone. * Completes the meal by offering suggestive sell items to the ...

Store Associate

Lexington, KY ยท On-site

$9 - $12/hr

Restaurant Associates are high-energy team players who serve our customers and produce the finest ... Takes customer orders over the phone. * Completes the meal by offering suggestive sell items to the ...

Telephone Operator

Lewisport, KY

$15.50 - $19.25/hr

We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our ...

Store Associate

Ashland, KY ยท On-site

$10/hr

Restaurant Associates are high-energy team players who serve our customers and produce the finest ... Takes customer orders over the phone. * Completes the meal by offering suggestive sell items to the ...

Store Associate

Lexington, KY ยท On-site

$9 - $12/hr

Restaurant Associates are high-energy team players who serve our customers and produce the finest ... Takes customer orders over the phone. * Completes the meal by offering suggestive sell items to the ...

Warehouse Associate

Louisville, KY ยท On-site

$15.25 - $18.25/hr

Warehouse Associate The Warehouse Associate position exists to ensure effective movement and ... phone call at 1- 855-733-4357. Equal Opportunity Employer This employer is required to notify all ...

Showing results 41-60

Phone Associate information

What are some common challenges faced by phone associates and how can they be managed effectively?

Phone Associates often encounter high call volumes and may need to handle challenging customer interactions. Managing stress and maintaining a positive, professional demeanor are crucial for success. Many companies provide support through training programs, scripts, and team leads who can assist with difficult situations. Building strong communication skills and learning to de-escalate tense conversations can help associates navigate these challenges and deliver excellent service.

What is a phone associate?

Phone Associates are professionals who handle inbound and outbound calls for a company, often serving as the first point of contact for customers. Their responsibilities typically include answering questions, providing information, resolving issues, and sometimes processing orders or scheduling appointments. Effective communication skills, patience, and problem-solving abilities are essential for this role. Phone Associates may work in call centers or remotely, depending on the employer.

What is the difference between Phone Associate vs Customer Service Representative?

AspectPhone AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, customer support linesCall centers, retail, online support
Industry UsageTelecommunications, retail, techRetail, telecom, finance, tech
Common Search IntentJob roles focused on phone-based supportCustomer support roles involving phone communication

Both Phone Associates and Customer Service Representatives typically require similar credentials and work in call center environments. The main difference lies in the job scope: Phone Associates often focus solely on phone-based interactions, while Customer Service Representatives may handle multiple channels like email or chat as well. Understanding these distinctions can help job seekers find roles that match their skills and preferences.

What are the key skills and qualifications needed to thrive as a phone associate, and why are they important?

To thrive as a Phone Associate, strong verbal communication, active listening, and problem-solving skills are essential, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, professionalism, and the ability to remain calm under pressure are standout soft skills in this role. These competencies ensure efficient handling of customer inquiries, high satisfaction rates, and effective resolution of issues.

What cities in Kentucky are hiring for Phone Associate jobs?

Cities in Kentucky with the most Phone Associate job openings:

Registered Nurse - Phone Triage - Pediatrics Owensboro

Owensborohealth

Owensboro, KY โ€ข On-site

Full-time

Re-posted 4 days ago


Job description

Entity: Owensboro Health Medical Group | Department: Pediatrics Owensboro | Work Hours: M-F 8am - 5pm | Weekend Requirements: N/A | 1.0 FTE

Job Summary:

Provides direct nursing care in accordance with established policies, procedures, and protocols of the healthcare organization.

Job Responsibilities:

  • Implements and monitors patient care plans.

  • Monitors, records, and communicates patient condition as appropriate.

  • Serves as a primary coordinator of all disciplines for well-coordinated patient care.

  • Notes and carries out physician and nursing orders.

  • Assesses and coordinates patient's discharge planning needs with patient/family and members of the healthcare team.

  • Assesses learning needs of patient and family and provides education based on age, culture, and willingness to learn.

  • Performs job duties in accordance with the Nurse Practice Act.

Skills and Attributes:

  • Requires critical thinking skills and decisive judgment.

  • Works under general supervision.

  • Must be able to work in a stressful environment and take appropriate action.

  • Applies more advanced skills and knowledge in the area of specialization.

Position Requirements:

Work Experience

  • No experience required

Education

  • Associate's degree or higher or Diploma in Nursing required upon hire

Additional Education Information

  • None

Licensure/Certification/Registration

  • RN - Licensed as a Registered Nurse. Eligible to practice nursing in the State of Kentucky required upon hire AND

  • BLS - Certified as a Basic Life Support Healthcare Provider required within 45 days of employment in this position

Organizational Responsibilities:

  • Supports Owensboro Health's Mission, Vision, Core Commitments, and business interests. Adheres to all organizational policies and procedures. Executes all tasks and behaves in a manner consistent with a culture of compliance, safety and a high reliability organization.

Additional Job Information:

  • This job description describes the general nature and level of work required by the position. It is not intended to be an all-inclusive list of qualifications, skills, duties, responsibilities or working conditions of the job. Specific duties and responsibilities consistent with the general nature and level of work described may vary by department and additional related duties may be assigned as needed. Some duties listed may not apply to all employees with this job description.

  • The job description is subject to change with or without notice, and Management reserves the right to add, modify or remove any qualification or duty. Nothing in this job description changes the existing at-will employment relationship between the Organization and the employee occupying the position.

Standard ADA Settings:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands: (Clinical - Office/Clinic)

Standing:75%

Walking:75%

Sitting:50%

Lifting 0-25 lbs:25%

Lifting 25-75 lbs:25%

Lifting over 75 lbs:25%

Carrying 0-25 lbs:25%

Carrying 25-75 lbs:25%

Carrying over 75 lbs:25%

Pushing/Pulling 0-25 lbs:75%

Pushing/Pulling 25-75 lbs:50%

Pushing/Pulling over 75 lbs:50%

Climbing:50%

Bending/Stooping:75%

Kneeling:50%

Crouching/Crawling:50%

Reaching:75%

Talking:75%

Hearing:75%

Repetitive Foot/Leg Movements:25%

Repetitive Hand/Arm Movements:75%

Keyboard Data Entry:75%

Running:25%

Vision: Depth Perception:75%

Vision: Distinguish Color:75%

Vision: Seeing Far:75%

Vision: Seeing Near:75%

Hazardous Drug Risk Exposure: High risk

Owensboro Health Core Commitments

INTEGRITY - We conduct ourselves with a high level of responsibility, reliability and honesty because we take seriously the trust of our patients and coworkers.

RESPECT - We value and accept the unique talents and contributions of every patient, customer and team member in the Owensboro Health community.

TEAMWORK - We build a spirit of connectivity and fellowship by striving together to overcome obstacles, surpass goals, celebrate accomplishments and plan the future.

INNOVATION - We foster original ideas and creative solutions that improve our daily work and promote the mission of Owensboro Health.

SERVICE - We focus on service to patients, customers and team members by anticipating their needs, thoughtfully meeting those needs and continually improving the quality of everything we do.

EXCELLENCE - We reach beyond basic expectations to expand our knowledge and awareness, produce exceptional work and provide outstanding service.